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The Delhi Electricity Supply Code And Performance Standards Regulations, 2007
The Delhi Electricity Supply Code And Performance Standards Regulations, 2007
Sections
1. Short title, commencement and interpretation.
Section 12. Definitions.
Section 23. System of Supply.
Section 34. Classification of Supply.
Section 45. Non Domestic Low Tension (NDLT-I).
Section 56. Mixed Load High Tension (MLHT).
Section 67. Small Industrial Power (SIP).
Section 78. Large Industrial Power.
Section 89. Agriculture Connection.
Section 910. Mushroom cultivation.
Section 1011. Street lighting.
Section 1112. Signal and Blinkers.
Section 1213. Railway Traction.
Section 1314. Delhi Metro Rail Corporation Ltd.
Section 1415. General.
Section 1516. Electricity Connection in Electrified Colonies/Areas.
Section 1617. Connection where system augmentation is required.
Section 1718. Connection in Un-electrified areas.
Section 1819. Temporary Supply.
Section 1920. Transfer of Connection.
Section 2021. Load Reduction.
Section 2122. Change of category.
Section 2223. Load Enhancement
Section 2324. Conversion from 1 phase to 3 phase LT and vise-versa
Section 2425. Conversion from LT to HT and vice-versa
Section 2526. Agreement.
Section 2627. Termination of Agreement.
Section 2728. Registration-cum-Processing Fees.
Section 2829. Security Deposit.
Section 2930. Service line cum Development (SLD) Charges.
Section 3031. Service Line shall include the following.
Section 3132. Installation Inspection Fee.
Section 3233. Sub-station space for HT/EHT Supply.
Section 3334. Additional Charges.
Section 3435. General.
Section 3536. Wiring.
Section 3637. Reading of meters.
Section 3738. Testing of meters.
Section 3839. Meter not recording.
Section 3940. Burnt meter.
Section 4041. General.
Section 4142. Bill particulars.
Section 421. K.No - This is the unique consumer identification number, which can be referred to for any communication.
Section 12. Book No./DT No./Reading Repository/Binder details - Meter book no. is the book where in the consumers meter reading details taken during the meter reading cycle is noted down /compiled in soft form.
Section 23. Bill Number
Section 34. Bill Month
Section 45. Bill type - Provisional or Regular
Section 56. Meter Number
Section 67. Meter type
Section 78. Supply type
Section 89. Applicable tariff
Section 910. Security deposit with the Licensee.
Section 1011. Sanctioned Load
Section 1112. Fixed charge
Section 1213. Meter Reading of previous billing cycle and date of reading
Section 1314. Current Meter Reading and date of reading
Section 1415. Billed Units- This shows the total units consumed for the particular billing cycle.
Section 1516. Slab Calculation (units, rate, amount)- This gives the breakup of charges for the billed units for each slab of tariff.
Section 1617. Energy charge
Section 1718. Arrear amount
Section 1819. Arrear Details - indicating period for which arrears are due, energy charges, fixed/demand charges, LPSC, electricity tax etc.
Section 1920. Amount payable (rounded off) after the due date- net amount to be paid after the due date.
Section 2021. Due Date including last date before which the bill has to be paid.
Section 2122. Late Payment Surcharge- fees that is charged in case the payment is not made within the due date/ amount payable after due date within one month from due date
Section 2223. Amount payable (rounded off) within the due date- net amount to be paid before the due date.
Section 2324. Amount payable after due date
Section 2425. Government subsidy, if any
Section 2526. Compensation to the consumer, if any
Section 2627. Previous Consumption Pattern (Bill Month, Units, Status)- This shows the consumption pattern for last six months
Section 2728. Other information as applicable to kVAh billing and HT consumers to be appropriately added and unrelated items to be deleted
Section 2829. Any other information which the Licensee deems fit.
Section 2930. Meter Remark- This indicates the meter status.
Section 3043. Billing during the period defective/stuck/stopped/burnt meter remained at site.
Section 4344. Complaint on consumer bills.
Section 4445. Arrears appearing in bills.
Section 4546. Change of occupancy/vacancy of premises.
Section 4647. Payment on self assessment by the consumer.
Section 4748. Advance payment of anticipated bills by consumer.
Section 4849. Disconnection on non-payment of the Licensees Dues.
Section 4950. Disconnection on Consumers request.
Section 5051. Reconnection.
Section 5152. Procedure for booking a case for Theft of Electricity.
Section 5253. Personal hearing in case of suspected Theft.
Section 5354. Default in payment of assessed amount or installments thereof.
Section 5455. Voluntary declaration of tampered meters.
Section 5556. General.
Section 5657. Procedure for booking a case for unauthorized use of electricity.
Section 5758. Submission of consumers reply.
Section 5859. Personal hearing.
Section 5960. Default in payment of assessed amount or installments thereof.
Section 6061. General.
Section 6162. General.
Section 6263. Procedure for lodging complaint:.
Section 63
CHAPTER IX
CHAPTER IX
Section 9464. Guaranteed standards of performance.
Section 6465. Compensation.
Section 6566. Information on Standards of Performance.
Section 6667. General.
Section 6768. Notice to the Consumer.
Section 6869. Exemption.
Section 6970. Power of relaxation and power to remove difficulties.
Section 7071. Repeal and Savings.
Section 711. Restoration of Power Supply
Section 11. Restoration of Power Supply
Section 12. Quality of Power Supply
Section 22. Quality of Power Supply
Section 23. Harmonics
Section 34. Complaints about meters
Section 45. Applications for New connections/Additional Load
Section 55. Applications for New connections/Additional Load
Section 56. Transfer of Consumers connection and conversion of services
Section 66. Transfer of Consumers connection and conversion of services
Section 67. Complaints about consumers bills
Section 77. Complaints about consumers bills
Section 78. Issues relating to disconnection/ reconnection of supply
Section 88. Issues relating to disconnection/ reconnection of supply
Section 84. The Licensee shall propose the target level of these indices annually while submitting ARR.
Section 41. New Connection
Section 11. New Connection
Section 12. Billing
Section 22. Billing
Section 23. Network expansion/enhancement required to release supply
Section 33. Network expansion/enhancement required to release supply
Section 34. Transfer of consumer’s connection and conversion of services
Section 44. Transfer of consumer’s connection and conversion of services
Section 45. Meter complaints
Section 55. Meter complaints
Section 56. Power supply failure
Section 66. Power supply failure
Section 67. Voltage fluctuation
Section 77. Voltage fluctuation
Section 71. Signature of the Applicant 2. Signature of the BM (D) Inspection Report From M/s (Wiring Contractor) Ref. No...........................................- M/s..............................................................................................................................(Name of the Licensee) Dear Sir, We hereby inform you that Electrical installation at the premises bearing no. ..........................................................situated on ..................................
Section 12. Signature of the BM (D) Inspection Report
Section 21. Installation Inspection Report
Section 11. Previous Reading
Section 12. Current reading
Section 23. Net Consumption
Section 31. Copy of latest bill duly paid
Section 11. Name of the Consumer:
Section 12. Address and contact No:
Section 23. Area affected due to load shedding:
Section 34. Date of load shedding
Section 45. Duration of load shedding
Section 5
the-delhi-electricity-supply-code-and-performance-standards-regulations-2007.json
•
143 Sections
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Delhi
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"slug": "the-delhi-electricity-supply-code-and-performance-standards-regulations-2007",
"title": "The Delhi Electricity Supply Code And Performance Standards Regulations, 2007",
"short_title": "The Delhi Electricity Supply Code And Performance Standards Regulations, 2007",
"act_number": "Published vide Notification No. F.17(85)/Engg./DER",
"act_year": 2007,
"act_type": "STATE",
"location": "Delhi",
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"description": "The Delhi Electricity Supply Code And Performance Standards Regulations, 2007",
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{
"number": "1",
"title": "1. Short title, commencement and interpretation.",
"chapter": null,
"content": "(ii) These Regulations shall be applicable to all the Distribution and Retail Supply Licensees including Deemed Licensees and all consumers in the National Capital Territory of Delhi.\n(iii) These Regulations shall also be applicable to incidents of unauthorized supply, unauthorized use, diversion and other means of unauthorized use/ abstraction of electricity.\n(iv) These Regulations shall come into force on the date of publication in the official Gazette.\n(v) These Regulations shall be interpreted and implemented in accordance with, and not at variance from, the provisions of the Act read with the Indian Electricity Rules, 1956 and any regulations in this regard made by the Authority.\n(vi) All the prescribed forms and formats annexed to the Regulations (except for Annexure-XIII) are for guidance, the Licensee may make suitable amendments in the forms/formats after seeking prior approval of the Commission and such amended forms/ formats would be posted on the website of the respective Licensees for use by consumers.",
"footnote": "",
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{
"number": "2",
"title": "2. Definitions.",
"chapter": null,
"content": "(a) \"Act\" means the Electricity Act, 2003.\n(b) \"Agreement\" means an agreement, with its grammatical variations and cognate expressions, entered into by a Licensee and its consumer including any commercial arrangement for supply of electricity as also open access and trading.\n(c) Apparatus means electrical apparatus and includes all machines, fittings, accessories and appliances connected to the Electrical Distribution System.\n(d) \"Applicant\" means owner or occupier of any land/premises, who makes an application to a Licensee for supply of electricity or for laying distribution network.\n(e) Area of Supply means the geographic area within which Licensee is for the time being authorized by his license to supply electrical energy.\n(f) \"Assessing Officer\" means an officer designated as Assessing Officer by Government of National Capital Territory of Delhi under provisions of Section 126 of the Act.\n(g) \"Authorised Officer\" means an officer designated as Authorised Officer by the Government of National Capital Territory of Delhi under provisions of Section 135 of the Act.\n(h) \"Authority\" means the Central Electricity Authority.\n(i) \"Average Power Factor\" means the ratio of kWh (kilo watt hour) to the kVAh (kilo Volt Ampere Hour) registered during a specific period.\n(j) \"Billing cycle\" means the period for which the bill is raised.\n(k) \"Billing demand\" means highest of the following:-\n(i) the contract demand, or\n(ii) the maximum demand indicated by the meter during the billing cycle, or\n(iii) the sanctioned load wherever contract demand has not been provided in the supply agreement.\n(l) \"Breakdown\" means an occurrence relating to the equipments of the distribution system of the Licensee including electrical line up to the consumer meter that prevents its normal functioning.\n(m) \"Commission\" means the Delhi Electricity Regulatory Commission.\n(n) \"Connected load\" means aggregate of the manufactures rating of all energy consuming devices in the consumers premises, which can be simultaneously used. This shall not include the load of spare plug, sockets, load exclusively installed for fire fighting purposes. Only heating or cooling apparatus shall be taken into account as per prevailing season (1st April to 30th September for cooling use and 1st October to 31st March for heating use).\nThe connected load shall be worked out with tolerance of 5% in cases involving change of tariff. The definition of connected load in general is for the purpose of working out assessment of consumption.\n(o) \"Contract demand\" means:\nThe demand in kVA (kilo Volt Ampere) as provided in the supply agreement, for which the Licensee makes specific commitment to supply from time to time subject to the governing terms and conditions. In any case, it shall not be less than 60% of the sanctioned load.\n(p) \"Day(s)\" means any period specified by day(s) to be treated as working days, unless specified otherwise.\n(q) \"Demand charges\" means the amount chargeable for the billing cycle or billing period based upon the billing demand in kVA.\n(r) \"Developer\" means any person who undertakes the development of an area (including electrification on their own or though a Licence) for any use within the licenced area including public land development agencies (like Delhi Development Authority, Municipal Corporation of Delhi, New Delhi Municipal Council, Delhi State Industrial Development Corporation etc.) private colonizers, builders, group housing societies, co-operatives, associations etc.\n(s) \"Distribution System\" means the system of wires and associated facilities used for distribution/supply of electricity between the delivery points on the transmission lines or the generating station connection and the point of connection to the installation of the consumers.\n(t) \"Electrical Inspector\" means a person appointed as such by the Appropriate Government under sub-section (1) of Section 162 of the Electricity Act, 2003 and also includes the Chief Electrical Inspector.\n(u) \"Electricity Rules\" means the Indian Electricity Rules, 1956 to the extent saved by the Act or the rules made under the Electricity Act thereafter.\n(v) \"Energy charges\" means the charges for energy actually consumed by the consumer in kWh/kVAh (kilo Watt Hour/kilo Volt Ampere Hour) as the case may be, in any billing cycle. Demand/Fixed charges, wherever applicable, shall be in addition to the energy charges.\n(w) \"Extra High Tension (EHT)\" means the voltage of 33000 Volts and above under normal conditions subject to the percentage variation permissible under the Indian Electricity Rules 1956.\n(x) \"Electrified Area\" means all areas other than those specified as unelectrified areas.\n(y) \"Fixed Charges\" means the amount chargeable for the billing cycle/billing period based upon sanctioned load.\n(z) \"Force Majeure\" means the occurrence of any event/circumstances which are beyond the control of a Licensee which could not be reasonably foreseen by the licensee and which has the effect of preventing/delaying due performance of any obligation by the Licensee.\n(za) \"Forum\" means the Consumer Grievance Redressal Forum established under section 42(5) of the Act.\n(zb) \"Government of National Capital Territory of Delhi\" means the Lt. Governor of National Capital Territory of Delhi as referred to in Article 239AA of the Constitution\n(zc) \"High Tension\" means the voltage between 650 volts and 33000 Volts under normal conditions subject to the permissible percentage variation of +6% and 9% or as specified in the Rules/Regulations framed under the Act.\n(zd) \"Licensed Electrical Contractor (LEC)\" means a contractor licensed under rule 45 of the Indian Electricity Rules 1956 or any subsequent re-enactment thereof.\n(ze) \"Licensee\" means any person who has been granted a license under section 14 of the Act and includes a deemed licensees.\n(zf) \"Load Factor\" is the ratio of the total number of units consumed during a given period to the total number of units which would have been consumed had the connected load been maintained throughout the same period and shall usually be expressed as the following percentage:\nActual units consumed\n\t\t\t\tin a given period\nLoad Factor (%age) =\n__________________________________________\nx 100\nConnected load in kW x No. of Hours in the period\n(zg) \"Low Tension (LT)\" means the voltage of 230 volts between phase and neutral or 400 volts between any two phases under normal conditions subject to the permissible percentage variation of +6% or as specified in the Rules/Regulations framed under the Act.\n(zh) \"Maximum demand\" means the highest load measured in kVA or kW at the point of supply of a consumer during conservative period of 30 minutes or as specified by the Commission, during the month.\n(zi) \"Meter\" means a device suitable for recording consumption of electrical energy including for recording consumption in both Kwh/Kvah supplied or any other parameter/ events, such as, MDI, time -of -day metering, remote reading and shall include, wherever applicable, other associated equipment such as, CT, PT.\n(zj) \" Ombudsman\" means electricity Ombudsman as appointed under sub-section (6) of section 42 of the Act.\n(zk) \"Premises\" for the purpose of these Regulations means land or building or part or combination thereof in respect of which a separate meter or metering arrangements have been made by Licensee for supply of electricity.\n(zl) \"Professional(s)\" means individuals engaged in those activities involving services based on professional skills namely Doctor, Lawyer, Architect, Chartered Accountant, Company secretary, Cost and Works Accountant, Engineer, Town Planner, Media professionals and documentary Film Maker.\n(zm) \"Rural area\" means the area covered by gram Panchayats, including major and minor panchayats or the village and areas not notified as urbanised by Government of National Capital Territory of Delhi.\n(zn) \"Sanctioned load\" means the load in kW/HP (kilo Watt/Horse Power) which the Licensee has agreed to supply from time to time subject to the governing terms and conditions.\n(zo) \"Service Line\" means an electric supply line through which energy is, or is intended to be supplied by the Licensee from a distributing main to a single or group of Consumers from the same point of the distributing main.\n(zp) \"Tariff Order\" mean the Order issued from time to time by the Commission on Annual Revenue Requirement and Tariff for Licensee and consumer.\n(zq) \"Theft of electricity\" shall mean theft of electricity as defined in Section 135 of the Act.\n(zr) \"Urban areas\" means all areas other than rural areas;\n(zs) \"Unauthorised use of Electricity\" shall have the meaning in terms of Section 126 of the Act.\n(zt) \"Unelectrified area\" shall mean areas requiring/undergoing development (including smaller pockets within larger developed areas, which themselves require/are undergoing development,such that the area does not have any existing distribution network/ appropriate transformation capacity to cater to the demand/ potential load of such area. Such areas shall continue to be treated as unelectrified till such time a distribution network has been established and electrified to cover the proposed plotting/ development layout thereof.\nChapter II\nSystem of Supply and Classification of Supply",
"footnote": "",
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{
"number": "3",
"title": "3. System of Supply.",
"chapter": null,
"content": "(a) Low Tension\nSingle Phase: 230 volts between phases and neutral.\nThree Phase: 400 volts between phases.\n(b) High Tension (HT) - Three Phase: 11 kV between phases.\n(c) Extra High Tension (EHT) - Three Phase: 33kV or 66 kV between phases.\n(ii) The Licensee shall design, install, maintain and operate a distribution system in conjunction with the transmission system.\n(iii) The voltage at the point of supply shall, subject to availability of regulated voltage from transmission Licensee, remain within the limits of the Indian Electricity Rules, 1956 which at present are as under:\n(a) In the case of low tension, ± 6%; or\n(b) In the case of high tension, + 6% to - 9%; or\n(c) In the case of extra high tension, + 10% to -12.5%.",
"footnote": "",
"is_definition": false,
"sort_order": 2
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{
"number": "4",
"title": "4. Classification of Supply.",
"chapter": null,
"content": "(i)Domestic Connection\n(a) Connections under this category are provided for consumers as specified below:\n(i) Residential consumers\n(ii) Hostels of recognized/aided institutions of Municipal Corporation of Delhi or Govt. of the NCT of Delhi.\n(iii) Staircase lighting in residential flats separately metered .\n(iv) Compound lighting, lifts and water pumps etc., for drinking water supply and fire fighting equipment in residential complexes.\n(v) Dispensary/Hospitals/Public Libraries/School/Working Womens Hostel/Orphanage/Charitable homes run by the Municipal Corporation of Delhi or the Government of the NCT of Delhi.\n(vi) Small Health Centers approved by the Department of Health, Government of NCT of Delhi for providing Charitable Services only.\n(vii) Recognized Centers for welfare of blind, deaf and dumb, spastic children, physically handicapped persons as approved by the Government of NCT of Delhi.\n(viii) Places of worship.\n(ix) Cheshire homes/orphanage.\n(x) Electric crematoriums.\n(b) All connections up to a load of 10 kW shall be serviced through a Single Phase 230 V, 50 Hz supply and connections above 10 kW shall be provided with a three phase 400 V, 50 Hz. supply. Past cases where 3 phase connections have been given for loads less than 10 kW, no. changes are contemplated by these Regulations.\n(c) Professionals like architects, engineers, doctors, lawyers, chartered accountants may utilize up to 25% of the covered area of residential space in their possession, up to a maximum of 50 square meters, for carrying out professional work in the nature of consultancy without attracting non-domestic tariff for the electricity consumed provided that these requirement are complied with.",
"footnote": "",
"is_definition": false,
"sort_order": 3
},
{
"number": "5",
"title": "5. Non Domestic Low Tension (NDLT-I).",
"chapter": null,
"content": "(a) Hostels (other than those recognized/aided institutions of Municipal Corporation of Delhi or Govt. of the NCT of Delhi)\n(b) Schools/colleges (Other than those run by Municipal Corporation of Delhi or the Government of NCT Delhi)\n(c) Auditoriums\n(d) Hospitals, nursing homes/diagnostic centers other than those run by Municipal Corporation of Delhi or the Govt. of NCT of Delhi.\n(e) Railways (other than traction)\n(f) Hotels and restaurants\n(g) Cinemas\n(h) Banks\n(i) Petrol pumps\n(j) All other establishments, i.e., shops, chemists, tailors, washing, dyeing etc. which do not come under the Factories Act.\n(k) Cattle farms, fisheries, piggeries, poultry farms, floriculture, horticulture, plant nursery\n(l) Farm houses being used for commercial activity\n(m) DMRC for its commercial activities other than traction.\n(n) Ice-cream parlours and\n(o) Any other category of commercial consumers not specified/covered in any other category in this Section\n(ii) All connections up to a load of 10 kW shall be serviced through a Single Phase 230 V, 50 Hz supply and connections above 10 kW and upto 100 kW shall be provided with a three phase 400 V, 50 Hz. supply. Wherever three phase supply is required for loads below 10 KW, necessary justification shall be provided alongwith such request for consideration of Licensee for extending such supply.",
"footnote": "",
"is_definition": false,
"sort_order": 4
},
{
"number": "6",
"title": "6. Mixed Load High Tension (MLHT).",
"chapter": null,
"content": "(ii) All connections shall be serviced through 11 kV, 50 Hz. three phase supply. Supply at extra high voltage (33 kV and more) or 400 volts may also be given",
"footnote": "",
"is_definition": false,
"sort_order": 5
},
{
"number": "7",
"title": "7. Small Industrial Power (SIP).",
"chapter": null,
"content": "(ii) All connections shall be serviced through a Single Phase 230 V, 50 Hz supply or three phase 400 V, 50 Hz. supply.",
"footnote": "",
"is_definition": false,
"sort_order": 6
},
{
"number": "8",
"title": "8. Large Industrial Power.",
"chapter": null,
"content": "(ii) All connections shall be serviced through 11 kV, 50 Hz. Three Phase Supply. Supply at extra high voltage (33 kV and above) or LT may also be given",
"footnote": "",
"is_definition": false,
"sort_order": 7
},
{
"number": "9",
"title": "9. Agriculture Connection.",
"chapter": null,
"content": "(ii) All connections shall be serviced through a Single Phase 230 V, 50 Hz supply or Three Phase , 400 V, 50 Hz supply.",
"footnote": "",
"is_definition": false,
"sort_order": 8
},
{
"number": "10",
"title": "10. Mushroom cultivation.",
"chapter": null,
"content": "(ii) All connections shall be serviced through a Three Phase 400 V, 50 Hz supply.",
"footnote": "",
"is_definition": false,
"sort_order": 9
},
{
"number": "11",
"title": "11. Street lighting.",
"chapter": null,
"content": "(ii) All connections shall be serviced through 400V, 50 Hz, Three Phase Supply or 230 V, 50 Hz. Single Phase Supply depending upon load.",
"footnote": "",
"is_definition": false,
"sort_order": 10
},
{
"number": "12",
"title": "12. Signal and Blinkers.",
"chapter": null,
"content": "(ii) All connections shall be serviced through 230 V, 50 Hz. Single Phase Supply.",
"footnote": "",
"is_definition": false,
"sort_order": 11
},
{
"number": "13",
"title": "13. Railway Traction.",
"chapter": null,
"content": "(ii) All connections shall be serviced through 220kV, 66kV or 33kV, 50Hz, Three Phase Supply.",
"footnote": "",
"is_definition": false,
"sort_order": 12
},
{
"number": "14",
"title": "14. Delhi Metro Rail Corporation Ltd.",
"chapter": null,
"content": "(ii) All connections shall be serviced through 220 kV, 66 kV or 33 kV, 50 Hz. Three Phase Supply.\nChapter III\nNew and Existing Connections\nNew Connections",
"footnote": "",
"is_definition": false,
"sort_order": 13
},
{
"number": "15",
"title": "15. General.",
"chapter": null,
"content": "(ii) Where applicant has purchased existing property and connection is lying disconnected, it shall be the duty of the applicant to verify that the previous owner has paid all dues to the Licensee and has obtained \"no-dues certificate\" from the Licensee. In case \"no-due certificate\" is not obtained by the previous owner, the applicant before purchase of property may approach the Business Manager of the Licensee for a \"no-dues certificate\". The Business Manager shall acknowledge receipt of such request and shall either intimate in writing outstanding dues, if any, on the premises or issue \"no-dues certificate\" within one month from the date of application. In case the Licensee does not intimate outstanding dues or issues \"no-dues certificate\" within specified time, new connection on the premises shall not be denied on ground of outstanding dues of previous consumer.\n(iii) Where a property/premises has been sub-divided, the outstanding dues for the consumption of energy on such Premises, if any, shall be divided on pro-rata basis based on area of sub-division.\n(iv) A new connection to such sub-divided premises shall be given only after the share of outstanding dues attributed to such sub-divided premises is duly paid by the applicant. A Licensee shall not refuse connection to an applicant only on the ground that dues on the other portion(s) of such premises have not been paid, nor shall the Licensee demand record of last paid bills of other portion(s) from such applicants.\n(v) In case of complete demolition and reconstruction of the premises or the building, the existing installation shall be surrendered and agreement terminated. Meter and service line will be removed, and only fresh connection shall be arranged for the reconstructed premises or building, treating it as a new premises after clearing the old dues on the premises by the consumer(s).",
"footnote": "",
"is_definition": false,
"sort_order": 14
},
{
"number": "16",
"title": "16. Electricity Connection in Electrified Colonies/Areas.",
"chapter": null,
"content": "(i) The Applicant shall make requisition for new connection in the form prescribed in ANNEXE-I to these Regulations or as approved by the Commission from time to time. If the Applicant wishes to provide the meter himself, he shall explicitly inform the same in writing to the Licensee at the time of making the application.\n(ii) The Licensee shall issue dated receipt to the applicant and any deficiencies in the application shall be intimated in writing within 3 days of receipt of application. The application shall be considered to be accepted only on removal of such deficiencies. In case consumer has not been intimated within stipulated 3 days about any deficiencies in his application, the application shall be deemed to have been accepted by the Licensee.\n(iii) The Licensee shall inspect the Premises in the presence of the applicant or his representative within 5 days from the date of acceptance of the application. If upon inspection, the Licensee finds that;\n(a) the information as furnished in the application is false or\n(b) the installation is defective or\n(c) the energisation would be in violation of any provision of the Act/Electricity Rules/Tariff Order.\nThe Licensee shall not sanction the load and shall intimate the applicant the reasons thereof in writing.\n(iv) In all other cases, except as provided in the Act or these Regulations, the Licensee shall sanction the load and raise a demand note in accordance with the provisions of these Regulations under proper receipt to the applicant, giving breakup of the estimate of applicable charges including security deposit for providing such connection. The Licensee shall issue the demand note within 7 days of acceptance of application. A Licensee may at the request of the Applicant collect payment at the time of making the application which shall be received on account and subject to completion of all commercial formalities.\n(v) Once a demand note is raised, the Licensee shall be under obligation to energise the connection subject to the provisions of clause (vii) below.\n(vi) The amount of security deposit shall be as per the Regulation 29 or as approved by the Commission from time to time. The Licensee shall pay interest to the consumer at the rate of 6% per annum, or any other rate prescribed by the Commission payable annually on such deposit w.e.f. date of such deposit in cases of new connection energized after the date of this notification or in other cases, from the date of notification of these regulations. The interest accrued during the year shall be adjusted in the bill for the first billing cycle of the ensuing financial year.\n(vii) The applicant shall make the payment within 7 days of receipt of demand note. The Licensees obligation to energize the connection shall arise only after receipt of the full payment but the total time period shall be as stipulated in Section 43 of the Act. In case applicant finds difficulty in making the payment within 7 days, he shall request the Licensee, in writing, for an extension of time. The time thus extended shall not be counted in working out the total time taken for energisation of connection by Licensee and no compensation for delay in connection under section 43 of the Act, shall be payable for the said period.\n(viii) The Licensee shall energise the connection within 12 days from the date of receipt of the payment, through a correct meter as notified by the Authority under section 55 of the Act, if such connection is to be provided from the existing network.\n(ix) If the Licensee fails to provide connection to an applicant within a period specified in sub-section (i) to (viii) above, he shall be liable to pay the applicant, compensation as per Schedule III of these Regulations after necessary hearing by the appropriate authority.\nSuch compensation shall be adjusted in the first bill and, if required, in subsequent bills of the applicant.\n(x) The Licensee shall, however, not be held responsible for delay in providing the connection, if the same is on account of reasons such as right of way, acquisition of land, delay in permission for road cutting, over which Licensee has no control provided that the reasons for the delay are communicated to the applicant within the period specified for energisation.\n(xi) The Licensee shall issue the first bill within two billing cycles of energising the connection. In case, the consumer does not receive the first bill within two billing cycles from the date of energizing of the connection, he shall complain, in writing, to the Business Manager of the concerned District Office of the Licensee and the Licensee shall issue the bill within next fourteen days. In, any case, if a bill is not raised within four billing cycles from the date of energizing the connection, the Licensee shall pay compensation as specified in Schedule III of the Regulations.",
"footnote": "",
"is_definition": false,
"sort_order": 15
},
{
"number": "17",
"title": "17. Connection where system augmentation is required.",
"chapter": null,
"content": "(ii) For connection requiring augmentation of distribution system, the Licensee shall inform the applicant the approximate time frame by which applied load can be energized which shall not exceed the time schedule given in Table 1 below:\nTable 1\nTable 1\n1.\nExtension of LT line upto 5 poles\nFifteen days\n2.\nElectrified Areas where extension of lines or augmentation of\n\t\t\t\tDistribution Transformer is required\nSixty days\n3.\nElectrified Areas where new Distribution Transformer is\n\t\t\t\trequired\nOne hundred and twenty days\n4.\nElectrified Areas where existing 11 KV network needs to be\n\t\t\t\tstrengthened\nOne hundred and eighty days\n5.\nElectrified Areas where existing (66/33 kV grid sub-station\n\t\t\t\tneeds to be augmented\nTwo hundred and forty days",
"footnote": "",
"is_definition": false,
"sort_order": 16
},
{
"number": "18",
"title": "18. Connection in Un-electrified areas.",
"chapter": null,
"content": "(ii) Within three months of notification of these Regulations, the Licensee shall submit the detailed plan for electrification of these areas duly taking into account the number of pending applications for service connections, potential for load growth etc. While submitting the plans for electrification, the Licensee shall ensure that all relevant laws of the land are complied with.\n(iii) The Licensee shall electrify such areas as per schedule given in Table 2 below and release new connection to the applicants.\nTable 2\nTable 2\n1.\nUn-Electrified Areas Where extension from nearby existing\n\t\t\t\tnetwork is possible\nSix months After receipt of deposit of consumers’\n\t\t\t\tshare of necessary development charges as specified in these\n\t\t\t\tRegulations to cover the electrification requirement for\n\t\t\t\tsupplying electricity to 50% of the prospective consumer base.\n2.\nUn-Electrified Areas/ Green Field Projects Where new network\n\t\t\t\tis to be laid or grid station needs to be established\nTwelve months after receipt of deposit of consumers’\n\t\t\t\tshare of necessary development charges as approved by the\n\t\t\t\tCommission under Miscellaneous Charges to cover the\n\t\t\t\telectrification requirement for supplying electricity to 50% of\n\t\t\t\tthe prospective consumer base and availability of Right of Way\n\t\t\t\tand land for grid from the revenue authorities, land owning\n\t\t\t\tagencies. Licensee shall apply for land not later than 30 days of\n\t\t\t\thaving known of the requirement to such land / revenue agencies\n\t\t\t\twith copy to the Commission",
"footnote": "",
"is_definition": false,
"sort_order": 17
},
{
"number": "19",
"title": "19. Temporary Supply.",
"chapter": null,
"content": "(i) The applicant shall make request for temporary supply in the format prescribed in ANNEXE-II to these Regulations or as approved by the Commission from time to time.\n(ii) The Licensee shall issue dated receipt of the request to the applicant. Any deficiencies in the application shall be got corrected immediately at the time of receipt of application. The application shall be considered to be accepted on removal of such deficiencies.\n(iii) The Licensee shall examine the technical feasibility of the connection requested for and if found feasible shall sanction the load and raise a demand note in accordance with the provisions of the Regulations within two days of acceptance of application. If the connection is not found technically feasible, it shall intimate to the applicant in writing within three days of acceptance of application giving reason for the same. No connection upto 10 kW shall be rejected on technical grounds.\n(iv) The applicant shall make the payment in accordance with the demand note within two days of receipt of demand note failing which the sanction shall stand lapsed. Also Licensee may, at the request of applicant, accept payment at the time of making application which shall be received on account and subject to completion of all commercial formalities.\n(v) After payment of applicable charges, the Licensee shall energise the connection in accordance with the date indicated in the application.\n(vi) If there are dues on the premises, temporary connection can be refused till the dues are paid by the consumer.\n(vii) Temporary connection shall be granted for a period of upto three months at a time, which can be further extend depending upon the requirement.\n(viii) The grant of temporary connection does not create a right in favour of the applicant for claiming a permanent connection, which should be governed by Regulation 15 and 16 for providing new connection.\nExisting connections",
"footnote": "",
"is_definition": false,
"sort_order": 18
},
{
"number": "20",
"title": "20. Transfer of Connection.",
"chapter": null,
"content": "(i) Change of consumers name due to change in ownership/occupancy of property -(i) The applicant shall apply for change of consumers name in the format prescribed at ANNEXE-III to these Regulations or as approved by Commission from time to time, along with copy of latest bill duly paid. The application shall be accepted on showing proof of lawful ownership/occupancy of property; NOC (No Objection certificate) from the registered consumer/ authorized person/ previous occupant of the premises shall be required for cases involving transfer of security deposit in the name of applicant. The Licensee shall issue dated receipt of the request of the applicant. Any deficiencies in the application shall be intimated in writing within seven days of receipt of application. The application shall be accepted only on removal of such difficulties.\n(ii) The change of consumers name shall be effected within two billing cycles after acceptance of application. However, if the change of consumers name is not effected within the said two billing cycles, compensation as specified in Schedule III shall be paid by the Licensee.\n(iii) In case NOC (No Objection certificate) from the registered consumer/ authorized person/previous occupant is not submitted, application for change of name shall be entertained only if security deposit as stipulated in this Regulation is paid afresh. However, the original security deposit shall be refunded to the claimant as and when a claim is preferred by the concerned.\n(i) The applicant shall apply for change of consumers name in the format prescribed at ANNEXE-IV to these Regulations or as approved by the Commission from time to time, with a copy of latest bill duly paid. The application shall be accepted on showing mutation letter issued by the land agencies or any other proof of legal heir ship. The change of consumers name shall be effected within two billing cycles after acceptance of application. The Licensee shall issue dated receipt of the request of the applicant. Any deficiencies in the application shall be intimated in writing within seven days of receipt of application. The application shall be accepted only on removal of such difficulties.\n(ii) However, if the change of consumers name is not effected within the said two billing cycles, a compensation as specified in Schedule III shall be paid by the Licensee.\n(iii) Any charge for electricity or any sum other than charge for electricity as due and payable to licensee which remains unpaid by a deceased consumer or the erstwhile owner/occupier of any land/premises as the case may be, shall be a charge on the premise transmitted to the legal representative/ successors-in-law or transferred to the new owner of the premise as the case may be, and same shall be recoverable by the license as due from such legal representative or successor-in-law or new owner/occupier of the premises as the case may be.",
"footnote": "",
"is_definition": false,
"sort_order": 19
},
{
"number": "21",
"title": "21. Load Reduction.",
"chapter": null,
"content": "(ii) The Licensee, after verification, shall sanction the reduced load within ten days from the date of acceptance of such application.\n(iii) Such load reduction shall be effective from next billing cycle.\n(iv)The difference in security deposit arising out of load reduction at the original deposited rates shall be adjusted in the bills within sixty days.\n(v) In case new load is less than 75% of the existing load, the meter and service line may be changed and cost of service line recovered from the applicant.\n(vi) Load reduction shall be limited to a maximum of 50% of the load at the time of original energisation.\n(vii) If the load reduction is not sanctioned within the said period, compensation as specified in Schedule III shall be paid by the Licensee.",
"footnote": "",
"is_definition": false,
"sort_order": 20
},
{
"number": "22",
"title": "22. Change of category.",
"chapter": null,
"content": "(ii) In case change to such category is not permitted under any law in force, the Licensee shall inform the consumer within ten days from the date of application.\n(iii) The Licensee shall inspect the premises to verify and shall change the category within ten days from the date of receipt of application.\n(iv) Change of category shall be effective from the billing cycle succeeding the billing cycle of change or lapse of 30 days, whichever is earlier. If the category is not changed within the said period, compensation as specified in Schedule III shall be paid by the Licensee.",
"footnote": "",
"is_definition": false,
"sort_order": 21
},
{
"number": "23",
"title": "23. Load Enhancement",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 22
},
{
"number": "24",
"title": "24. Conversion from 1 phase to 3 phase LT and vise-versa",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 23
},
{
"number": "25",
"title": "25. Conversion from LT to HT and vice-versa",
"chapter": null,
"content": "Chapter IV\nAgreement and Miscellaneous Charges",
"footnote": "",
"is_definition": false,
"sort_order": 24
},
{
"number": "26",
"title": "26. Agreement.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 25
},
{
"number": "27",
"title": "27. Termination of Agreement.",
"chapter": null,
"content": "(ii) Domestic and single-phase Non-domestic category of consumers may terminate the agreement after giving a fifteen days notice after expiry of the lock in period of one year. The consumers other than domestic and single-phase non-domestic category can terminate the agreement after the expiry of the lock in period of two years by giving one months notice.\n(iii) On termination of the agreement, the Licensee shall be entitled to remove the service line and other equipment of the Licensee from the premises of the consumer. After permanent disconnection, if the consumer wishes to revive the connection, then it would be treated as an application for new connection and would be entertained only after all outstanding dues have been cleared.",
"footnote": "",
"is_definition": false,
"sort_order": 26
},
{
"number": "28",
"title": "28. Registration-cum-Processing Fees.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 27
},
{
"number": "29",
"title": "29. Security Deposit.",
"chapter": null,
"content": "Table 3\nTable 3\nS. No.\nS. No.\nCategory\nCategory\nAmount (Rs./KW)\nAmount (Rs./KW)\n1\nDomestic\n600\n2\nNon-Domestic\n1500\n3\nIndustrial\n1500\n4\nAgriculture\n300\n5\nStreet Light\n1500\n6\nRailway, DMRC\n1500\n7\nMushroom Cultivation\n600\n8\nTemporary Connection:\nUpto 3 days\nUpto 7 days and multiple thereof,\n\t\t\t\tin block of 7 days\nFor regular use/construction works\n300\n500 per 7 days block\n\t\t\t\tor part thereof\n1.5 times relevant category",
"footnote": "",
"is_definition": false,
"sort_order": 28
},
{
"number": "30",
"title": "30. Service line cum Development (SLD) Charges.",
"chapter": null,
"content": "(ii) In case of private development agency, land for sub-station duly approved by the civic body or built up space for sub-station shall be provided to the Licensee by the developer. In case development is carried out by a Government Agency, the land for sub-station shall be provided through the Government of National Capital Territory of Delhi. The same procedure for acquisition of land and levy of cost shall be applicable in case the grid sub-station is required for electrification of the area.\n(iii) In case the area/colony is electrified by the Licensee, the SLD charges shall be payable by all consumers irrespective of whether it is electrified or un-electrified area. SLD charges, as given in Table-4, shall be leviable.\nTable 4\nTable 4\nService Line cum Development Charge\nService Line cum Development Charge\nS.No.\nS.No.\nSanctioned Load (kW)\nSanctioned Load (kW)\nAmount (Rs)\nAmount (Rs)\n1\nUpto 5\n3000\n2.\nMore than 5 upto 10\n7000\n3.\nMore than 10 upto 20\n11000\n4.\nMore than 20 upto 50\n16000\n5.\nMore than 50 upto 100\n31000\n6.\nMore than 100 kW (at 11kV)\n50 % of the cost of HT cables/line/switchgear",
"footnote": "",
"is_definition": false,
"sort_order": 29
},
{
"number": "31",
"title": "31. Service Line shall include the following.",
"chapter": null,
"content": "(ii) All new connection shall be energized using busbars and not through insulated taped loop connection of the cable.\n(iii) Road cutting permission and other necessary clearances shall be taken by the Licensee on behalf of the consumer. The cost of the same shall be charged to the consumer and shall be shown separately in the demand note.\n(iv) The service line shall be maintained by the Licensee and it shall have right to use the same service line for extension of supply to any other consumer through busbars without affecting the supply of all other consumers.",
"footnote": "",
"is_definition": false,
"sort_order": 30
},
{
"number": "32",
"title": "32. Installation Inspection Fee.",
"chapter": null,
"content": "(ii) In case of subsequent inspections on the consumers request, installation inspection fee at the following rate shall be charged by the Licensee\nTable 5\nTable 5\nS No.\nS No.\nCategory\nCategory\nCharges (Rs.)\nCharges (Rs.)\n1\nUpto 5 kW\n60\n2\nMore than 5 upto 10 kW\n100\n3\nMore than 10 kW\n200\n4\nHT Installation\n500",
"footnote": "",
"is_definition": false,
"sort_order": 31
},
{
"number": "33",
"title": "33. Sub-station space for HT/EHT Supply.",
"chapter": null,
"content": "(ii) The Licensee shall have no right to utilize the substation in the consumers premises for the supply of electrical energy to other consumers except HT network.",
"footnote": "",
"is_definition": false,
"sort_order": 32
},
{
"number": "34",
"title": "34. Additional Charges.",
"chapter": null,
"content": "Table 6\nTable 6\nCategory of meter\nCategory of meter\n(Rs./meter)\n(Rs./meter)\nSingle phase\n50\nThree phase\n100\nCT meter\n500\nHT meter\n2000\n(ii) Special meter reading charges in case requested by consumer shall be Rs. 25/- for Low Tension and Rs. 100/- for High Tension.\nChapter V\nMetering And Billing\nMetering",
"footnote": "",
"is_definition": false,
"sort_order": 33
},
{
"number": "35",
"title": "35. General.",
"chapter": null,
"content": "(ii) The Licensee shall comply with the Regulations referred at sub-clause (i) above for energizing a new connection or for replacement of meter or for other purposes such as energy audit and interface meter. The consumer, if so desired, may procure a meter conforming to the regulations issued by the Authority under Section 55 of the Act and the Licensee shall test, install and seal the meter.\n(iii) The responsibility of keeping the meter under safe custody shall lie with the consumer. The consumer shall provide suitable and adequate space for installation of the meter where the licensee or its representatives may have ready access. The consumer shall promptly notify the licensee about any fault, accident or problem noticed with the meter.\n(iv) It shall be the responsibility of the Licensee to maintain the meter and keep it in working order at all times.\n(v) The Licensee shall evolve a format of Meter Particulars Sheet for recording the particulars of the meters at the time of installation and replacement. A copy of the sheet duly signed by the authorized signatory of the Licensee shall be made available to the consumer under proper receipt. Initial installation and replacement of the meter shall be done by the engineer of the Licensee in the presence of the consumer or his authorized representative after giving one weeks notice. The consumer or his authorized representative shall sign the meter particulars sheet.\n(vi) Licensee may also have a provision of such metering system where the display unit is at the consumer premises and where the metering unit is outside the premises such as pole etc. In such cases, the responsibility of safe custody of metering unit shall lie with the Licensee.\n(vii) The treatment of meter seals shall be in accordance with Section 12 of Regulations of the Authority.",
"footnote": "",
"is_definition": false,
"sort_order": 34
},
{
"number": "36",
"title": "36. Wiring.",
"chapter": null,
"content": "(ii) At the time of testing of installation, if the Licensees representative finds that there is a defect in the consumer wiring, he shall serve notice in writing to make such modifications as are necessary to render the installation safe.\n(iii) The connection shall be energized only on removal of the defect.\n(iv) The licensee shall disseminate information with respect to Earth leakage in internal wiring for consumer benefit, as also about the need to maintain distinct phase and neutral wires per metered network within the premises.",
"footnote": "",
"is_definition": false,
"sort_order": 35
},
{
"number": "37",
"title": "37. Reading of meters.",
"chapter": null,
"content": "(ii) The consumer shall extend all facilities to the Licensee to read the meter.\n(iii) In case, for any reason, meter is not read during any billing cycle, the Licensee shall send a provisional bill based on average consumption of last three billing cycles when readings were taken. Such provisional billing shall not continue for more than two billing cycles at a stretch. The amount so paid shall be adjusted against the bill raised on the basis of actual meter reading during subsequent billing cycles. Alternatively, if the consumer furnishes the meter reading(s) himself, the billing for that billing cycles(s) shall be done based on that/those reading(s) subject to adjustment in next billing cycle.\n(iv) If the meter is rendered inaccessible on two consecutive meter reading dates, the Licensee shall serve a fifteen days clear notice to the consumer under proper receipt, to keep open the premise for taking meter reading on date and time indicated in the notice. If the consumer does not comply with the notice, the Licensee shall after expiry of the notice period cut off supply of the consumer for so long as such refusal or failure continues.\n(v) If the provisional billing continues for more than two billing cycles, compensation as specified in Schedule III shall be paid by the Licensee.\n(vi) When a domestic consumer gives prior information in writing about inaccessibility of the meter to the Licensee due to continued absence from residence, the Licensee shall not send any notice/provisional bill to the consumer provided the consumer pays the fixed charges for such period in advance. Whenever the meter is made accessible by the consumer for taking the meter reading, the entire consumption shall be taken as if the consumption was for the period excluding the intimated period of inaccessibility. This facility shall be available to the consumer if he has paid up to date dues.\n(vii) If the consumer desires to have a special reading taken, the same shall be arranged by the Licensee and the charge, as prescribed in this Regulation, shall be included in the next bill of the consumer.",
"footnote": "",
"is_definition": false,
"sort_order": 36
},
{
"number": "38",
"title": "38. Testing of meters.",
"chapter": null,
"content": "(a) Periodicity of meter tests\nThe Licensee shall observe following time schedule for regular meter testing:\nCategory\nCategory\nInterval of testing\nInterval of testing\nRailways, DMRC\nSix months\nBulk supply meters (HT)\nOne year\nLT meters\nFive years\n(b) Should the consumer dispute the accuracy of the meter, he may, upon giving notice/complaint to that effect and after paying the prescribed testing fee, have the meter tested by the Licensee.\n(c) The Licensee shall, within fifteen days of receiving the complaint, carry out testing of the meter as per the procedure prescribed herein, and shall furnish duly authenticated test results to the consumer. The consumer shall be informed of proposed date and time of testing at least two days in advance.\n(d) The meter testing team of the Licensee shall ensure testing with resistive load of sufficient capacity to carry out the testing. The testing of meter shall be done for a minimum consumption of 1 kWh. Optical Scanner shall be used for counting the pulses/revolutions. The meter testing report shall be in the format given in ANNEXE-VII or as approved by the Commission from time to time.\n(e) When the meter is found to be fast beyond the limits of accuracy specified by the Regulations framed by the Authority in this regard, the Licensee/consumer, as the case may be, shall replace/rectify the defective meter within fifteen days of testing. The Licensee shall adjust/refund the excess amount collected on account of the said defect, based on percentage error, for a maximum period of six months or less depending on period of installation of meter prior to the date of consumers complaint and up to the date on which defective meter is replaced/rectified.\n(f) When the meter is found to be slow beyond the limits of accuracy, specified in the Regulations framed by the Authority and the consumer does not dispute the accuracy of the test, the Licensee/consumer, as the case may be, shall replace/rectify the defective meter within fifteen days of testing. The consumer shall pay the difference due to the defect in the meter at normal rates, based on percentage error, for a maximum period of not more than six months or less depending on period of installation of meter prior to date of test and up to the date on which defective meter is replaced/rectified.\n(g) If the consumer or his representative disputes or refuses to sign the test report, the defective meter shall not be replaced and the Licensee shall approach the designated Electrical Inspector or any authorized third party, who shall test the correctness of the meter and give results within one month. The Commission shall notify the third party in accordance with the National Electricity Policy. The decision of the Inspector or such authorized third party shall be final and binding on the Licensee as well as the consumer.\n(h) The Licensee shall keep record of all such meter tests and submit to the Commission, exception report every six months.",
"footnote": "",
"is_definition": false,
"sort_order": 37
},
{
"number": "39",
"title": "39. Meter not recording.",
"chapter": null,
"content": "(b) Where the Licensee observes that meter is not recording any consumption for the last two consecutive billing cycles, he shall notify the consumer.",
"footnote": "",
"is_definition": false,
"sort_order": 38
},
{
"number": "40",
"title": "40. Burnt meter.",
"chapter": null,
"content": "(b) The Licensee shall get the burnt meter removed from site/consumers premises and test the same. If it is established, based on test results, that meter got burnt due to technical reasons e.g. voltage fluctuation, transients etc. attributable to system constraints, the Licensee shall bear the cost of meter.\n(c) In case the meter is found burnt and there is reason to believe that an official of the Licensee gave a direct connection, pending replacement of meter, a case of theft of energy shall not be booked. Consumers complaint for replacement of burnt meter or the complaint regarding disruption in supply of energy shall be considered sufficient for this purpose. In case a consumer hinders replacement of burnt meter or does not intimate the licensee, the drawl of energy under such circumstances shall be dealt as per Part XIV of the Act.\nBilling",
"footnote": "",
"is_definition": false,
"sort_order": 39
},
{
"number": "41",
"title": "41. General.",
"chapter": null,
"content": "(ii) The Licensee shall raise the bill for every billing cycle based on actual meter readings. The bills sent to consumers by the Licensee should reflect details e.g. present and last meter readings, sanctioned load, fixed charges, quantity of electricity consumed during the cycle, rate, total amount to be paid for consumption, Current Security Deposit with the Licensee, and details of past arrears, if any, last date for payment, surcharge for delayed payment, Government subsidy, if any, etc.\n(iii) Delivery of each bill to the consumer shall be effected at least fifteen days before the due date for payment of the bill.\n(iv) Provisional billing (based on average consumption) shall not be for more than two billing cycles. In case meter is rendered inaccessible for two consecutive billing cycles, action as per Para 37(iv) shall be followed.\n(v) Licensee shall provide complete details in the bill of all arrears except for those arising due to non-payment of last bill. Such arrears shall be recoverable in installments alongwith LPSC as given below:\nTable 7\nTable 7\nArrear for period\nArrear for period\nAmount to be recovered in each instalment\nAmount to be recovered in each instalment\nUpto twelve months\n50% in first instalment and balance in two equal instalments\nMore than twelve months and upto twenty four months\nIn four equal instalments",
"footnote": "",
"is_definition": false,
"sort_order": 40
},
{
"number": "42",
"title": "42. Bill particulars.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 41
},
{
"number": "1",
"title": "1. K.No - This is the unique consumer identification number, which can be referred to for any communication.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 42
},
{
"number": "2",
"title": "2. Book No./DT No./Reading Repository/Binder details - Meter book no. is the book where in the consumers meter reading details taken during the meter reading cycle is noted down /compiled in soft form.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 43
},
{
"number": "3",
"title": "3. Bill Number",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 44
},
{
"number": "4",
"title": "4. Bill Month",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 45
},
{
"number": "5",
"title": "5. Bill type - Provisional or Regular",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 46
},
{
"number": "6",
"title": "6. Meter Number",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 47
},
{
"number": "7",
"title": "7. Meter type",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 48
},
{
"number": "8",
"title": "8. Supply type",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 49
},
{
"number": "9",
"title": "9. Applicable tariff",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 50
},
{
"number": "10",
"title": "10. Security deposit with the Licensee.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 51
},
{
"number": "11",
"title": "11. Sanctioned Load",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 52
},
{
"number": "12",
"title": "12. Fixed charge",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 53
},
{
"number": "13",
"title": "13. Meter Reading of previous billing cycle and date of reading",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 54
},
{
"number": "14",
"title": "14. Current Meter Reading and date of reading",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 55
},
{
"number": "15",
"title": "15. Billed Units- This shows the total units consumed for the particular billing cycle.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 56
},
{
"number": "16",
"title": "16. Slab Calculation (units, rate, amount)- This gives the breakup of charges for the billed units for each slab of tariff.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 57
},
{
"number": "17",
"title": "17. Energy charge",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 58
},
{
"number": "18",
"title": "18. Arrear amount",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 59
},
{
"number": "19",
"title": "19. Arrear Details - indicating period for which arrears are due, energy charges, fixed/demand charges, LPSC, electricity tax etc.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 60
},
{
"number": "20",
"title": "20. Amount payable (rounded off) after the due date- net amount to be paid after the due date.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 61
},
{
"number": "21",
"title": "21. Due Date including last date before which the bill has to be paid.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 62
},
{
"number": "22",
"title": "22. Late Payment Surcharge- fees that is charged in case the payment is not made within the due date/ amount payable after due date within one month from due date",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 63
},
{
"number": "23",
"title": "23. Amount payable (rounded off) within the due date- net amount to be paid before the due date.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 64
},
{
"number": "24",
"title": "24. Amount payable after due date",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 65
},
{
"number": "25",
"title": "25. Government subsidy, if any",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 66
},
{
"number": "26",
"title": "26. Compensation to the consumer, if any",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 67
},
{
"number": "27",
"title": "27. Previous Consumption Pattern (Bill Month, Units, Status)- This shows the consumption pattern for last six months",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 68
},
{
"number": "28",
"title": "28. Other information as applicable to kVAh billing and HT consumers to be appropriately added and unrelated items to be deleted",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 69
},
{
"number": "29",
"title": "29. Any other information which the Licensee deems fit.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 70
},
{
"number": "30",
"title": "30. Meter Remark- This indicates the meter status.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 71
},
{
"number": "43",
"title": "43. Billing during the period defective/stuck/stopped/burnt meter remained at site.",
"chapter": null,
"content": "(ii) In cases where the recorded consumption of past twelve months prior to the date meter became defective is either not available or partially available, the consumption pattern for the next twelve months after the installation of new meter would be used for billing purposes.\n(iii) In case, the Maximum Demand Indicator (MDI) of the meter at the consumers installation is found to be faulty or not recording at all (unless tampered), the demand charges shall be calculated based on maximum demand during corresponding months/billing cycle of previous year, when the meter was functional and recording correctly. In case, the recorded MDI of corresponding month/billing cycle of past year is also not available, the average maximum demand recorded for the next six billing cycles after changing the meter shall be considered.",
"footnote": "",
"is_definition": false,
"sort_order": 72
},
{
"number": "44",
"title": "44. Complaint on consumer bills.",
"chapter": null,
"content": "(ii) If no additional information is required from the consumer, the Licensee shall resolve the consumers complaint and intimate the result to the consumer within fifteen days of receipt of the complaint. In case, any additional information is required, the same shall be obtained, the issue resolved and result intimated to the consumer within thirty days of receipt of the complaint. Till the complaint on the bill is resolved, the consumer shall pay the amount based on average consumption of last three consecutive undisputed bills. Amount so recovered shall be subject to final adjustment on resolution of the complaint.\n(iii) In case, the bill is received late and the time available for payment is less than fifteen days, the consumer may apply within two days of receipt of such bill for extension of due date and the Licensee shall extend the due date so as to allow fifteen clear days from the date of communication of grant of such extension.\n(iv) In case of non-receipt of bill by the consumer, the Consumer shall approach the Licensee, who shall furnish duplicate bill immediately with due date for payment extended as above and no late payment surcharge shall be leviable if the complaint is correct.",
"footnote": "",
"is_definition": false,
"sort_order": 73
},
{
"number": "45",
"title": "45. Arrears appearing in bills.",
"chapter": null,
"content": "(ii) In case the said arrears are raised again for the second time, compensation at the rate of 15% of the arrear amount subject to a ceiling of Rs.750/- shall be payable to the consumer by the Licensee.\n(iii) If the arrears appear in a bill for which payment was made after due date, no compensation shall be paid. If such arrear, for which the payments have been made after the due date, appear in any subsequent bill(s), the case shall be dealt in accordance with clauses (i) and (ii) above.\n(iv) The compensation mentioned in clauses (i) and (ii) shall be adjusted at the time of making payment for the bill in which such arrears have appeared. Notice to such effect shall be prominently displayed at all bill collection centers of the Licensee.\n(v) In case the arrears, as mentioned in clauses (i) and (ii), appear in a bill for the third time or thereafter, the consumer shall be entitled to make a petition to the Forum and the Forum shall decide the compensation to be paid to such consumer on a case-to-case basis. The provisions of this para shall also apply to the bills, which have been wrongly raised by the Licensee.",
"footnote": "",
"is_definition": false,
"sort_order": 74
},
{
"number": "46",
"title": "46. Change of occupancy/vacancy of premises.",
"chapter": null,
"content": "(ii) The consumer shall request in writing to the Licensee for special reading to be taken at least seven days in advance of the said vacancy of the premises by the existing user or change of the occupancy, as the case may be.\n(iii) The Licensee shall arrange for a special reading to be done and deliver the final bill, including all arrears till the date of billing, at least three days before the vacancy of the premises. The final bill thus raised shall mention that no other dues are pending on the premises and the bill is final. The final bill shall also include payment for the period between the date of special reading and date of vacancy of premises on pro-rata basis.\n(iv) Once the final bill is raised, the Licensee shall not have any right to recover any charge(s), other than those in the final bill, for any period prior to the date of such bill. The Licensee shall disconnect the supply to the premises on its vacancy. It shall be the responsibility of the consumer to make the payment on vacation of the premises and the Licensee shall issue No-demand certificate on receiving such payment. However, in cases of change of occupancy, connection shall not be disconnected and after getting the commercial formalities for change of name, the same shall be affected.",
"footnote": "",
"is_definition": false,
"sort_order": 75
},
{
"number": "47",
"title": "47. Payment on self assessment by the consumer.",
"chapter": null,
"content": "(ii) In case of dispute regarding levy of surcharges, the Licensee shall settle the dispute within one billing cycle from the date of protest by the consumer after giving him an opportunity for reply and personal hearing.",
"footnote": "",
"is_definition": false,
"sort_order": 76
},
{
"number": "48",
"title": "48. Advance payment of anticipated bills by consumer.",
"chapter": null,
"content": "(ii) The minimum amount to be paid is Rs. 5000/- and multiples of Rs. 1000/-thereafter or six month billing of the consumer, whichever is higher.\n(iii) In case a consumers premises remains vacant for some duration and he desires to pay fixed charges in advance, then sub clause (ii) above, shall be applicable.\nChapter VI\nDisconnection and Reconnection",
"footnote": "",
"is_definition": false,
"sort_order": 77
},
{
"number": "49",
"title": "49. Disconnection on non-payment of the Licensees Dues.",
"chapter": null,
"content": "(ii) The Licensee may take steps to prevent unauthorized reconnection of such consumers disconnected in the manner as mentioned above. Wherever Licensee discovers that connection has been re-connected unauthorisedly, Licensee may initiate action as per provisions of section 138 of the Act. Further, in case Licensee discovers that the supply to such premises has been restored through another live connection, notice to registered consumer/user of such live connection shall be given to stop such illegal supply immediately failing which pending dues of disconnected connection shall be transferred to his account and non-payment of such transferred dues may be dealt with as per Sub-Regulation (i) above.",
"footnote": "",
"is_definition": false,
"sort_order": 78
},
{
"number": "50",
"title": "50. Disconnection on Consumers request.",
"chapter": null,
"content": "(ii) The Licensee shall carryout a special reading and prepare final bill including all arrears up to the date of such billing within five days from such request. Upon payment, the Licensee shall issue receipt with Final Bill stamped on it. This receipt shall be treated as No Dues Certificate.\n(iii) Thereafter, the Licensee shall not have any right to recover any charge(s) for any period prior to this date of billing.\n(iv) Licensee shall not raise any bill after disconnection. In case bills are raised even after disconnection, penalty @ Rs. 500 per bill shall be payable.",
"footnote": "",
"is_definition": false,
"sort_order": 79
},
{
"number": "51",
"title": "51. Reconnection.",
"chapter": null,
"content": "Chapter VII\nTheft and Unauthorised Use of Electricity\nTheft of Electricity",
"footnote": "",
"is_definition": false,
"sort_order": 80
},
{
"number": "52",
"title": "52. Procedure for booking a case for Theft of Electricity.",
"chapter": null,
"content": "(ii) An Authorized Officer, suo moto or on receipt of reliable information regarding theft of electricity shall promptly conduct inspection of such premises.\n(iii) The inspection team of the Licensee, headed by such Authorised Officer shall carry along with them their Visiting Cards and Photo Identity Cards. Photo ID card should be shown and Visiting Card handed over to the consumer before entering the premises. Photo ID card of the Authorised Officer shall clearly indicate that he has been nominated as authorized officer as per provisions of section 135 of the Act.\n(iv) The Authorised Officer shall prepare a report giving details such as connected load, condition of meter seals, working of meter and mention any irregularity noticed (such as tampered meter, current reversing transformer, artificial means adopted for theft of energy) as per format given in ANNEXE-XI or as approved by the Commission from time to time.\n(v) The report shall clearly indicate whether sufficient evidence substantiating the fact that theft of energy was found or not. The details of such evidence should be recorded in the report.\n(vi) No case for theft shall be booked only on account of seals on the meter missing or tampered or breakage of glass window, unless corroborated by consumption pattern of consumer and such other evidence as may be available.\n(vii) In case sufficient evidence is found to establish direct theft of electricity, Licensee shall disconnect the supply and seize all material evidence including wires/cables, meter, service line etc., from the premises and within two days from date of inspection, file a case against the consumer in designated Special Court as per the provisions of section 135 of the Act. Copy of filing shall be served on the consumer under proper receipt within two days of such filing. The Licensee shall also assess the energy consumption for past twelve (12) months as per the assessment formula prescribed in ANNEXE-XIII and prepare final assessment bill on two times the rates as per applicable tariff and serve on the consumer under proper receipt.\n(viii) In case of suspected theft, the Authorised Officer shall Remove the old meter under a seizure memo and seal it in the presence of the consumer/ his representative. The Licensee shall continue the supply to the consumer with a new meter. The old meter shall be tested in a NABL accredited laboratory and the laboratory shall give a test report, in writing, which alongwith photographs/ videographs shall constitute evidence thereof. The list of NABL accredited laboratories shall be notified by the Commission. The Authorised Officer shall record reasons to suspect theft in the premises in his report.\n(ix) The report shall be signed by the Authorized Officer and each member of the inspection team and the same must be handed over to the consumer or his/her representative at site immediately under proper receipt. In case of refusal by the consumer or his/her representative to either accept or give a receipt, a copy of inspection report must be pasted at a conspicuous place in/outside the premises and photographed. Simultaneously, the report shall be sent to the consumer under Registered Post.\n(x) After detailed examination of the evidence and the consumption pattern of the consumer, if the Licensee is convinced that a prima-facie case is made out for the abstraction, consumption or use of electricity dishonestly against the consumer, the Licensee shall, within seven days of inspection, serve on the consumer a seven days show cause notice giving reasons, as to why a case of theft should not be booked against such consumer giving full details for arriving at such decision and points on which reply to be submitted. The notice should clearly state the time, date and place at which the reply has to be submitted and the designation of the person to whom it should be addressed.\n(xi) Incase show cause notice is not served even after thirty days from date of inspection, the case of suspected theft shall be considered as dropped and no further action can be initiated against the consumer.\n(xii) Theft will not be limited to physical interference with the meter found in physical inspection. It will also include theft committed by resorting to external methods such as remote control/ high voltage injection etc. which interfere with the accurate registration of energy consumed. Theft of electricity may be established by analysis of metering data down-loaded by a third party authorized laboratory. In case theft of energy is determined by way of meter down load, the show cause notice will be sent to the consumer/user.",
"footnote": "",
"is_definition": false,
"sort_order": 81
},
{
"number": "53",
"title": "53. Personal hearing in case of suspected Theft.",
"chapter": null,
"content": "(iii) In case of the decision that the case of theft is not established, no further proceedings shall be required and connection shall be restored through original meter.\n(iv) Where it is established that there is a case of theft of energy, the Licensee shall assess the energy consumption for past twelve (12) months as per the assessment formula given in ANNEXE-XIII and prepare final assessment bill on two times the rates as per applicable tariff and serve on the consumer under proper receipt. The consumer shall be required to make the payment within seven days of its proper receipt. The Licensee may, taking into consideration the financial position and other conditions of the consumer, extend the last date of payment or approve the payment to be made in installments. The amount, the extended last date and/or time schedule of payment/installments should be clearly stated in the speaking order.",
"footnote": "",
"is_definition": false,
"sort_order": 82
},
{
"number": "54",
"title": "54. Default in payment of assessed amount or installments thereof.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 83
},
{
"number": "55",
"title": "55. Voluntary declaration of tampered meters.",
"chapter": null,
"content": "(a) The tampered meter shall be replaced with a new meter by the Licensee/consumer, as the case may be, immediately and the Licensee shall raise the assessment bill at two times the normal tariff for the period of last six months reckoned from date of declaration.\n(b) The energy bill, for the period the meter is not replaced, shall be sent as per the procedure for defective meters.\n(c) The Licensee shall not move the Special Court in case a consumer voluntarily declares the tampered meter and pays the requisite charges in time.\n(d) In case of default in payment, the procedure for booking the theft case may be followed.",
"footnote": "",
"is_definition": false,
"sort_order": 84
},
{
"number": "56",
"title": "56. General.",
"chapter": null,
"content": "Unauthorized Use of Electricity (UUE)",
"footnote": "",
"is_definition": false,
"sort_order": 85
},
{
"number": "57",
"title": "57. Procedure for booking a case for unauthorized use of electricity.",
"chapter": null,
"content": "(ii) An Assessing Officer, suo moto or on receipt of reliable information regarding Unauthorized Use of Electricity shall promptly conduct inspection of such premises.\n(iii) The inspection team of the Licensee shall carry along with them their Visiting Cards and Photo Identity Cards. Photo ID card should be shown and Visiting Card handed over to the consumer before entering the premises.\n(iv) The Assessing Officer shall prepare a report giving details such as connected load, condition of seals, working of meter and mention any irregularity noticed (such as, artificial means adopted for Unauthorized Use of Electricity) as per format prescribed in ANNEXE-XI or as approved by the Commission from time to time.\n(v) The report shall clearly indicate whether sufficient evidence substantiating the fact that Unauthorized Use of Electricity was found or not. The details of such evidence should be recorded in the report.\n(vi) Two or more connections shall not be clubbed unless it is proved that the connections are used to serve/supply the same establishment.\n(vii) The report shall be signed by the Assessing Officer and each member of the inspection team and the same must be handed over to the consumer or his/her representative at site immediately under proper receipt. In case of refusal by the consumer or his/her representative to either accept or give a receipt, a copy of inspection report must be pasted at a conspicuous place in/outside the premises and photographed. Simultaneously, the report shall be sent to the consumer under Registered Post.\n(viii) The Licensee shall, within seven days of date of inspection, serve a seven days show cause notice, giving reasons as to why a case of UUE should not be booked against such consumer. The notice should clearly state the time, date and place at which the reply has to be submitted and the designation of the person to whom it should be addressed.",
"footnote": "",
"is_definition": false,
"sort_order": 86
},
{
"number": "58",
"title": "58. Submission of consumers reply.",
"chapter": null,
"content": "(ii) Within seven days from the date of such request, the Licensee shall arrange second inspection of the consumers premises and shall do site verification.\n(iii) Within seven days from the date of second inspection, the Licensee shall analyze the case after carefully considering all the documents, submissions by the consumer, facts on record and the report of second inspection on consumers request. If it is concluded that there is no Unauthorized Use of Electricity, the case of Unauthorized Use of Electricity shall be dropped immediately and the decision shall be communicated to the consumer under proper receipt within seven days from the date of taking the decision.\n(iv) If it is concluded that there is Unauthorized Use of Electricity, the Licensee shall arrange personal hearing with the consumer within fifteen days from the date of such decision.",
"footnote": "",
"is_definition": false,
"sort_order": 87
},
{
"number": "59",
"title": "59. Personal hearing.",
"chapter": null,
"content": "(ii) During the personal hearing, the Licensee shall give due consideration to the facts submitted by the consumer and pass, within fifteen days, a speaking order as to whether the case of Unauthorized Use of Electricity is established or not. Speaking Order shall contain the brief of inspection report, submissions made by consumer in his written reply and oral submissions during personal hearing and reasons for acceptance or rejections of the same.\n(iii) In case Unauthorized Use of Electricity is not established, further proceedings shall be discontinued and case of Unauthorized Use of Electricity shall be dropped immediately.",
"footnote": "",
"is_definition": false,
"sort_order": 88
},
{
"number": "60",
"title": "60. Default in payment of assessed amount or installments thereof.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 89
},
{
"number": "61",
"title": "61. General.",
"chapter": null,
"content": "(ii) In cases, where the charges on account of Unauthorized Use of Electricity are withdrawn ab initio, the inspection fee for second inspection deposited by the consumer shall be adjusted through subsequent electricity bills.\n(iii) The levy of charges on account of Unauthorized Use of Electricity shall continue till the cause of levy is removed and verified by the Licensee as per procedure laid downin Regulation 58.\nChapter VIII\nComplaint Handling Procedure",
"footnote": "",
"is_definition": false,
"sort_order": 90
},
{
"number": "62",
"title": "62. General.",
"chapter": null,
"content": "(ii) Power supply complaints may be lodged at the Licensees Centralized Call Centers/Complaint Centers. Complaints regarding metering, billing and other commercial issues shall be lodged at Centralized Commercial Complaint Center/Commercial Manager Office.\n(iii) No Current/failure of power supply\n(a) Fuse blown out/ tripping of MCB\n(b) Burnt meter\n(c) Service line broken\n(d) Service line snapped from pole\n(e) Fault in distribution mains\n(f) Distribution transformer failure\n(g) Fault in HT system\n(h) Problem in grid (33 kV or 66 kV) substation\n(i) Planned/scheduled/emergency Maintenance work.\n(j) Load Shedding\n(k) Street light complaint",
"footnote": "",
"is_definition": false,
"sort_order": 91
},
{
"number": "63",
"title": "63. Procedure for lodging complaint:.",
"chapter": null,
"content": "(ii) All complaints received shall be immediately acknowledged by providing a complaint number to the complainant. The Centralised Complaint Receiving Centre shall keep a detailed log of all complaints received in a database/ register.\n(iii) In case the Centralised Complaint Receiving Center is aware that the complaint is due to any of the reasons listed at (e) (j) in para 62(iii) above, he shall inform the complainant the reason(s) for power failure and also indicate the approximate time required for restoration of power supply. Nevertheless, he shall register each complaint received and issue a unique complaint number for such complaints also.\n(iv) The Centralised Complaint Receiving Center shall communicate the complaint to the mobile service groups at the concerned Complaint Centers. The mobile service group would then proceed to the address provided by the complainant, investigate the cause of complaint and resolve the problem. Upon resolution of the complaint, the Centralised Complaint Receiving Center shall be informed of the status who would log the same in the record.\n(v) In case, the cause of the complaint is more severe, due to any reason(s) listed at (e)(j) above, the Mobile service group shall inform the nature of the fault and approximate time required for rectification to the complainant and also to the Centralized Complaint Receiving Center. He shall also inform the next higher authority to take appropriate action to deploy additional resources and materials to resolve the complaint.\n(vi) All complaints shall be monitored by the Centralized Complaint Receiving Center regarding resolution of the complaint within the stipulated time limit as given below:\nTable 8\nTable 8\nNature of cause of power supply failure\nNature of cause of power supply failure\nMaximum Time Limit for restoration.\nMaximum Time Limit for restoration.\nFuse blown out or MCB tripped\nWithin three hours for Urban areas Within eight hours for\n\t\t\t\tRural areas\nService line broken\nWithin six hours for Urban areas\nService line snapped from the pole\nWithin twelve hours for Rural areas\nFault in distribution mains\nTemporary Supply to be restored within four hours from\n\t\t\t\talternate source, wherever feasible. Rectification of fault\n\t\t\t\tand thereafter Restoration of normal power supply within twelve\n\t\t\t\thours\nDistribution transformer failed/burnt\nTemporary Restoration of supply through mobile transformer or\n\t\t\t\tanother backup source within eight hours, wherever\n\t\t\t\tfeasible Replacement of failed transformer within forty-eight\n\t\t\t\thours\nHT mains failed\nTemporary restoration of power supply within four hours,\n\t\t\t\twherever feasible. Rectification of fault within twelve hours\nProblem in grid (33 kV or 66 kV) substation\nRestoration of supply from alternate source, wherever feasible\n\t\t\t\twithin six hours Roster load shedding may be carried out to\n\t\t\t\tavoid overloading of alternate source. Repair and restoration\n\t\t\t\tof supply within forty-eight hours\nFailure of Power Transformer\nRestoration of supply from alternate source, wherever feasible\n\t\t\t\twithin six hours Roster load shedding may be carried out to\n\t\t\t\tavoid overloading of alternate source. Replacement action to\n\t\t\t\tbe intimated to the Commission within seventy-two hours and\n\t\t\t\treplacement of power transformer within 20 days\nBurnt meter\nRestoration of supply by bypassing the burnt meter within six\n\t\t\t\thours Replacement of burnt meter within three days\nStreet light complaint\nRestoration within seventy-two hours\n(vii) In case no information is received from Mobile Service Group by the Complaint Center/Centralized Call Center within the stipulated time given above, the Call Center/Complaint Center shall escalate the complaint to the concerned Authorized Officer/District Manager.\n(viii) The escalation process shall be inbuilt within the system and shall escalate automatically every two hours up to the level of GM (Operations) using the server-based system until the resolution of the complaint is logged. All complaint-handling officers shall be provided with mobile wireless based communication devices for the dissemination of complaint related information.\nVoltage Complaints\n(x) In the case of Low / High voltage, the complaint should be lodged at the Centralised Call Center/Complaint Center giving name, address, telephone no., if any, of the complainant along with brief nature of the problem faced. The operator on duty shall register the complaint and intimate the complaint number in every case.\n(xi) The Centralized Call Center/Complaint Center shall communicate the complaint to the mobile service groups at the concerned Service Centres. The mobile service group would then proceed to the address provided by the complainant, investigate the cause of complaint and resolve the problem.\n(xii) In case problem is local e.g. due to loose connection of service line, the mobile group shall rectify the fault themselves. In case the voltage problem is due to some other reason(s), such as, deficiency in the system, the mobile group shall bring this to the notice of the Area Assistant Manager/Designated Officer.\n(xiii) The Area Assistant Manager/Designated Officer shall ascertain if the problem can be rectified by changing the Tap position of the transformer or proper control of the capacitors installed in the system and if possible, he shall do so. However, in case the Assistant Manager finds that problem is due to deficiency in the distribution system requiring up-gradation of distribution lines, transformers, capacitors etc., he shall inform the District Manager for taking further necessary action.\n(xiv) The consumer shall also be informed of the need to switching on or switching off of the capacitors installed in his premises when the connected load is not in operation which shall also help the consumer to extend the life of the capacitors besides avoiding over voltage problems, if the capacitors are not controlled automatically.\n(xv) The voltage problem shall be resolved with the time limits specified in Table given below:\nTable 9\nTable 9\nNo.\nNo.\nCause of problem related to voltage variation\nCause of problem related to voltage variation\nTime limit for the rendering service\nTime limit for the rendering service\nAuthorised Person\nAuthorised Person\nNext higher level for complaint\nNext higher level for complaint\n1.\nLocal problem\nWithin 4 hours\nAssistant Manager\nDistrict Manager\n2.\nTap of transformer\nWithin 3 days\nAssistant Manager\nDistrict Manager\n3.\nRepair of distribution line / transformer / capacitor\nWithin 30 days\nAssistant Manager\nDistrict Manager\n4.\nInstallation and Up-gradation of HT / LT System\nWithin 90 days\nAssistant Manager\nDistrict Manager\n(xvi) The Licensee shall submit to the Commission monthly MIS reports giving category-wise number of complaints received and the complaints, which could not be resolved within the stipulated time and reasons thereof,\n(xvii) Scheduled outages/load shedding:\nMetering and Billing Complaints\n(xviii) Metering and billing complaints could be due to one of the following reasons:\n(a) Delay in providing new connection.\n(b) Delay in transfer of connection.\n(c) Delay in enhancement/reduction of load.\n(d) Replacement of defective/burnt meter.\n(e) Change of category.\n(f) Disconnection and restoration of supply.\n(g) Seals missing.\n(h) Wrong billing.\n(i) Vacation of premises/change of occupancy.\n(xix) In case of metering and billing complaints, these shall be referred to Commercial Manager. These shall be resolved in the time frame allowed as per these Regulations and consumer shall be apprised accordingly.\n(xx) Monitoring of Complaints\n(a) Daily MIS reports shall be provided to the CEO, and GM (Operations) giving the number and status of pending complaints.\n(b) MIS reports, giving category-wise total number of complaints received and details of the complaints which could not be attended within the stipulated time, along with reasons thereof, shall be submitted to the Commission on monthly basis both for power supply and metering, billing and other commercial complaints.",
"footnote": "",
"is_definition": false,
"sort_order": 92
},
{
"number": "94",
"title": "CHAPTER IX",
"chapter": "CHAPTER IX",
"content": "Guaranteed and Overall standards of performance",
"footnote": "",
"is_definition": false,
"sort_order": 93
},
{
"number": "64",
"title": "64. Guaranteed standards of performance.",
"chapter": null,
"content": "(ii) The Commission may from time to time add, alter, vary, modify or amend the contents of the Schedule I and Schedule - II, by a general or special order passed by the Commission.",
"footnote": "",
"is_definition": false,
"sort_order": 94
},
{
"number": "65",
"title": "65. Compensation.",
"chapter": null,
"content": "(ii) The Licensee concerned shall pay the compensation referred to under sub-clause (i) above by way of adjustment in the current or future electricity bill(s) as laid out in Schedule-III.",
"footnote": "",
"is_definition": false,
"sort_order": 95
},
{
"number": "66",
"title": "66. Information on Standards of Performance.",
"chapter": null,
"content": "(a) The levels of performance achieved by the Licensee with reference to the standards specified in Schedule I to this Regulation;\n(b) The number of cases in which compensation were payable under Regulation 65 above, and the aggregate amount of the compensation payable and paid by the Licensee,\n(c) The number of claims made by consumers against the Licensee for failure to meet the Guaranteed Standards of Performance and the action taken by the Licensee including the reasons as to delay in payment, or non-payment of compensation for such claims; and\n(d) The measures taken by the Licensee to improve performance in the areas covered by Guaranteed Standards and Licensees targets of improved performance for the ensuing year.\n(ii) The monthly reports under sub-clause (i) shall be furnished to the Commission within 15 days of the close of the month and the annual report under the sub-clause (i) shall be furnished to the Commission within 30 days of the close of the financial year.\n(iii) The Licensee shall furnish to the Commission, in a report for every quarter and in a consolidated annual report for each financial year, the following information as to the Overall Standards of Performance:\n(a) The level of performance achieved with reference to those specified in Schedule II to this regulation; and\n(b) The measures taken by the Licensee to improve performance in the areas covered by Overall Standards and Licensees targets of improved performance for the ensuing year.\n(iv) The Commission shall, at such intervals as it may deem fit and not inconsistent with the provisions of the Act, arrange for the publication of the information furnished by Licensees under this Regulation.\nChapter X\nMiscellaneous",
"footnote": "",
"is_definition": false,
"sort_order": 96
},
{
"number": "67",
"title": "67. General.",
"chapter": null,
"content": "(ii) The Licensee shall keep uploading the area-wise list and current status of new connection, billing, metering, disconnection, reconnection and number of theft cases on the website giving overall figure of such cases booked, decided and pending. The Licensee shall also upload at its website all the reports sent to the Commission in accordance with these Regulations.",
"footnote": "",
"is_definition": false,
"sort_order": 97
},
{
"number": "68",
"title": "68. Notice to the Consumer.",
"chapter": null,
"content": "(a) Sent by registered post at the correct postal address of the addressee, or\n(b) Delivered by hand to the person residing at the address notified to the Licensee by the consumer, or\n(c) Affixed at a conspicuous part of such premises and photographed in case there is no person to whom the same can, with reasonable diligence, be delivered.",
"footnote": "",
"is_definition": false,
"sort_order": 98
},
{
"number": "69",
"title": "69. Exemption.",
"chapter": null,
"content": "(ii) Non-compliance of a standard contained in this Regulation shall not be treated as a violation, and the Distribution Licensee shall not be required to pay any compensation to affected consumer(s), if such violation is caused due to State Transmission Utility and/or Central Transmission Utility, grid failure, a fault on the Transmission Licensees network or on account of instructions given by State Load Dispatch Centre, over which the Distribution Licensee has no reasonable control..",
"footnote": "",
"is_definition": false,
"sort_order": 99
},
{
"number": "70",
"title": "70. Power of relaxation and power to remove difficulties.",
"chapter": null,
"content": "(ii) If any difficulty arises in giving effect to the provisions of these regulations, the Commission may, by any general or special order, make such provisions, not inconsistent with the provisions of the Act, which appears to be necessary or expedient for the purpose of removing the difficulties.",
"footnote": "",
"is_definition": false,
"sort_order": 100
},
{
"number": "71",
"title": "71. Repeal and Savings.",
"chapter": null,
"content": "(ii) Notwithstanding such repeal\n(a) Anything done or action taken or purported to have been taken, or proceedings initiated under such repealed Regulations, shall be deemed to have been taken under these Regulations to the extent that same were not inconsistent with the Act.\n(b) The Commission may, at any time and on such terms as it may think fit, amend, alter or modify any provision of these Regulations or remove any error or defect in these Regulations.\nSCHEDULE I\nGUARANTEED STANDARDS OF PERFORMANCE\nGUARANTEED STANDARDS OF PERFORMANCE",
"footnote": "",
"is_definition": false,
"sort_order": 101
},
{
"number": "1",
"title": "1. Restoration of Power Supply",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 102
},
{
"number": "1",
"title": "1. Restoration of Power Supply",
"chapter": null,
"content": "Nature of cause of power supply failure\nNature of cause of power supply failure\nMaximum Time Limit for restoration.\nMaximum Time Limit for restoration.\n1.1\nFuse blown out or Miniature Circuit Breaker tripped\nWithin three hours for Urban areas Within eight hours for\n\t\t\t\tRural areas\n1.2\nService line broken\nService line snapped from the pole Within six hours for\n\t\t\t\tUrban areas Within twelve hours for Rural areas\n1.3\nFault in distribution line/system\nTemporary Supply to be restored within four hours from\n\t\t\t\talternate source, wherever feasible. Rectification of fault\n\t\t\t\tand thereafter Restoration of normal power supply within twelve\n\t\t\t\thours\n1.4\nDistribution transformer failed/burnt\nTemporary Restoration of supply through mobile transformer or\n\t\t\t\tanother backup source within eight hours, wherever\n\t\t\t\tfeasible Replacement of failed transformer within forty-eight\n\t\t\t\thours\n1.5\nHigh Tension mains failed\nTemporary restoration of power supply within four hours,\n\t\t\t\twherever feasible. Rectification of fault within twelve hours\n1.6\nProblem in grid (33 kV or 66 kV) substation\nRestoration of supply from alternate source, wherever feasible\n\t\t\t\twithin six hours Roster load shedding may be carried out to\n\t\t\t\tavoid overloading of alternate source. Repair and restoration\n\t\t\t\tof supply within forty-eight hours\n1.7\nFailure of Power Transformer\nRestoration of supply from alternate source, wherever feasible\n\t\t\t\twithin six hours Roster load shedding may be carried out to\n\t\t\t\tavoid overloading of alternate source. Rectification action\n\t\t\t\tplan to be intimated to the Commission within seventy two\n\t\t\t\thours Rectification to be completed within fifteen days\n1.8\nBurnt meter\nRestoration of supply by bypassing the burnt meter within six\n\t\t\t\thours Replacement of burnt meter within three days\n1.9\nStreet Light Faults\nRectification of street light faults within seventy two hours",
"footnote": "",
"is_definition": false,
"sort_order": 103
},
{
"number": "2",
"title": "2. Quality of Power Supply",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 104
},
{
"number": "2",
"title": "2. Quality of Power Supply",
"chapter": null,
"content": "Voltage variations:\n(i) The Licensee shall maintain the voltages at the point of commencement of supply to a consumer within the limits stipulated hereunder, with reference to declared voltage:\n(a) In the case of Low Voltage, +6% and -6%;\n(b) In the case of High Voltage, +6% and -9%; and,\n(c) In the case of Extra High Voltage, +10% and -12.5%.\nNo.\nNo.\nCause of problem related to voltage variation\nCause of problem related to voltage variation\nTime limit for the rendering service\nTime limit for the rendering service\n1.\nLocal problem\nWithin ninety days\n2.\nTap of transformer\nWithin ninety days\n3.\nRepair of distribution line / transformer / capacitor\nWithin ninety days\n4.\nInstallation and Up-gradation of High Tension / Low Tension\n\t\t\t\tSystem\nWithin ninety days",
"footnote": "",
"is_definition": false,
"sort_order": 105
},
{
"number": "3",
"title": "3. Harmonics",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 106
},
{
"number": "4",
"title": "4. Complaints about meters",
"chapter": null,
"content": "Nature of complaint\nNature of complaint\nTime to be taken by Licensee\nTime to be taken by Licensee\nComplaint lodged for accuracy test of meter\nWithin fifteen days of receiving the complaint, the Licensee\n\t\t\t\tshall test the meter and if needed, the meter shall be replaced\n\t\t\t\twithin fifteen days thereafter\nComplaint lodged for defective / stuck meter\nWithin fifteen days of receiving the complaint, the Licensee\n\t\t\t\tshall check the meter and if needed, the meter shall be replaced\n\t\t\t\twithin fifteen days thereafter\nComplaint lodged for burnt meter\nThe Licensee shall restore supply within six hours upon\n\t\t\t\treceipt of complaint bypassing the burnt meter and new meter\n\t\t\t\tshall be provided within three days",
"footnote": "",
"is_definition": false,
"sort_order": 107
},
{
"number": "5",
"title": "5. Applications for New connections/Additional Load",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 108
},
{
"number": "5",
"title": "5. Applications for New connections/Additional Load",
"chapter": null,
"content": "(a) Cases where power supply can be provided from existing network\n(b) Cases where power supply requires extension of distribution system\n(i) The Licensee shall acknowledge the receipt of the application within three days and shall intimate to the applicant in writing about the time frame in which connection can be provided, the amount of security and other charges payable within seven, fifteen, thirty and forty five days of receipt of application for Low Tension, High Tension (11KV), High Tension (33KV) and Extra High Tension (above 33KV), respectively.\n(ii) The supply of electricity in such cases shall be effected by the Licensee within the time limits specified hereunder:\n1.\nElectrified Areas (where extension of LT line upto five poles\n\t\t\t\tis required)\nFifteen days\n2.\nElectrified Areas (Where extension of lines or augmentation of\n\t\t\t\tDistribution Transformer is required)\nSixty days\n3.\nElectrified Areas (Where new Distribution Transformer is\n\t\t\t\trequired)\nOne hundred and twenty days\n4.\nElectrified Areas (Where existing 11 KV network needs to be\n\t\t\t\tstrengthened)\nOne hundred and eighty days\n5.\nElectrified Areas (Where existing 66/33 kV grid sub-station\n\t\t\t\tneeds to be augmented)\nTwo hundred and forty days\nC. Erection of Sub-station to extend supply\nC. Erection of Sub-station to extend supply\n(i) Un-Electrified Areas (Where augmentation from nearby\n\t\t\t\texisting network is possible)\nSix months (After receipt of deposit of consumers’\n\t\t\t\tshare of necessary development charges as specified in these\n\t\t\t\tRegulations to cover the electrification requirement for\n\t\t\t\tsupplying electricity to 50% of the prospective consumer base.\n(ii) Un-Electrified Areas/ Green Field Projects (Where new\n\t\t\t\tnetwork is to be laid or grid station needs to be established)\nTwelve months(after receipt of deposit of consumers’\n\t\t\t\tshare of necessary development charges as approved by the\n\t\t\t\tCommission under Miscellaneous Charges to cover the\n\t\t\t\telectrification requirement for supplying electricity to 50% of\n\t\t\t\tthe prospective consumer base and availability of Right of Way\n\t\t\t\tand land for grid from the revenue authorities, land owning\n\t\t\t\tagencies. Licensee shall apply for land not later than 30 days of\n\t\t\t\thaving known of the requirement to such land / revenue agencies\n\t\t\t\twith copy to the Commission)",
"footnote": "",
"is_definition": false,
"sort_order": 109
},
{
"number": "6",
"title": "6. Transfer of Consumers connection and conversion of services",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 110
},
{
"number": "6",
"title": "6. Transfer of Consumers connection and conversion of services",
"chapter": null,
"content": "Nature of request\nNature of request\nTime to be taken by Licensee\nTime to be taken by Licensee\nChange of consumer’s connection due to change in\n\t\t\t\townership/occupancy\nChange shall be effected in two billing cycles\nTransfer of ownership to legal heir\nChange shall be effected in two billing cycles\nLoad reduction\nLicensee, after verification, shall sanction the reduced load\n\t\t\t\twithin ten days from the date of acceptance of application and\n\t\t\t\tsuch load reduction shall be valid from the next billing cycle\nChange of category\nLicence shall inspect the premies and change the category\n\t\t\t\twithin ten days from the date of acceptance of application. Such\n\t\t\t\tof category shall be effective from the date of deposit of\n\t\t\t\tinspection fee.",
"footnote": "",
"is_definition": false,
"sort_order": 111
},
{
"number": "7",
"title": "7. Complaints about consumers bills",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 112
},
{
"number": "7",
"title": "7. Complaints about consumers bills",
"chapter": null,
"content": "Nature of complaint\nNature of complaint\nTime to be taken by Licensee\nTime to be taken by Licensee\nComplaints on billing\nLicensee shall acknowledge the complaint immediately, if\n\t\t\t\treceived in person, or within three days from the date of receipt\n\t\t\t\tif received by post. If no additional information is required,\n\t\t\t\tLicensee shall resolve the complaint and intimate the result to\n\t\t\t\tthe consumer within fifteen days of receipt of the complaint. In\n\t\t\t\tcase any additional information is required, the same shall be\n\t\t\t\tobtained, the issue resolved and result intimated to the consumer\n\t\t\t\twithin thirty days of receipt of the complaint.\nFinal bill for vacation of premises/change of occupancy\nThe consumer shall make a request to the Licensee for a\n\t\t\t\tspecial reading at least seven days in advance before the\n\t\t\t\tpremises are to be vacated or change of occupancy and the\n\t\t\t\tLicensee shall arrange for a final bill to be delivered,\n\t\t\t\tincluding arrears if any, at least three days before the vacation\n\t\t\t\tof the premises or change of occupancy. It is the consumer’s\n\t\t\t\tresponsibility to make the payment before the vacation of the\n\t\t\t\tpremises.",
"footnote": "",
"is_definition": false,
"sort_order": 113
},
{
"number": "8",
"title": "8. Issues relating to disconnection/ reconnection of supply",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 114
},
{
"number": "8",
"title": "8. Issues relating to disconnection/ reconnection of supply",
"chapter": null,
"content": "Issue under consideration\nIssue under consideration\nTime to be taken by Licensee\nTime to be taken by Licensee\nNon payment of dues by the consumer\nLicensee to give fifteen days notice to pay the dues and if\n\t\t\t\tnot paid, the Licensee may disconnect the consumer’s\n\t\t\t\tinstallation on the expiry of the notice period.\nRequest for reconnection\nLicensee shall reconnect the consumer’s installation\n\t\t\t\twithin two days of payment of past dues along with reconnection\n\t\t\t\tcharges and Service Line charges, wherever applicable, . Dormant\n\t\t\t\tconnections would be reconnected only after all formalities as\n\t\t\t\trequired in the case of new connections is complied with.\nConsumer wanting disconnection\nLicensee to carry out special reading and prepare final bill,\n\t\t\t\tincluding all arrears upto the date of billing, within five days\n\t\t\t\tof receiving such request\nSCHEDULE-II\nOverall Standards of Performance\nOverall Standards of Performance\n1.1 Normal fuse-off calls:\n1.2 Line Breakdowns:\n1.3 Distribution Transformer Failures:\n1.4 Period of scheduled outages:\n(a) System Average Interruption Frequency Index (SAIFI): The Licensee shall calculate the value as per the formula and methodology specified below.\n(a) System Average Interruption Duration Index (SAIDI): The Licensee shall calculate the value as per the formula and methodology specified below.\n(b) Momentary Average Interruption Frequency Index (MAIFI): The Licensee shall calculate the value as per the formula and methodology specified below.\nNote:",
"footnote": "",
"is_definition": false,
"sort_order": 115
},
{
"number": "4",
"title": "4. The Licensee shall propose the target level of these indices annually while submitting ARR.",
"chapter": null,
"content": "1.6 Frequency variations:\n1.7 Voltage Unbalance:\n1.8 Billing mistakes:\n1.9 Faulty meters:\n1.10 Minimise electrical accidents:\n1.11 The Summary of Overall performance standards is as follows:\nService area\nService area\nOverall Standard of Performance\nOverall Standard of Performance\nNormal fuse-off calls\nNormal fuse-off calls\nAt least 99% calls received should be rectified within\n\t\t\t\tprescribed time limits in both Cities and Towns and in Rural\n\t\t\t\tareas\nLine Breakdowns\nLine Breakdowns\nAt least 95% of cases resolved within time limit in both\n\t\t\t\tCities and Towns and in Rural areas\nDistribution Transformer failure\nDistribution Transformer failure\nAt least 95% of DTRs to be replaced within prescribed time\n\t\t\t\tlimits in both Cities and Towns and in Rural areas\nPeriod of scheduled outage\nPeriod of scheduled outage\nMaximum duration in a single stretch\nAt least 95% of cases resolved within time limit\nRestoration of supply by 6:00 PM\nStreet Light Faults\nStreet Light Faults\nRectification of line faults\nAt least 90% cases should be complied within prescribed time\n\t\t\t\tlimits\nReplacement of fused/defective unit\nContinuity Indices\nContinuity Indices\nSAIFI\nTo be laid down by the Commission based on the targets\n\t\t\t\tproposed by the Licensees.\nSAIDI\nMAIFI\nFrequency variations\nTo maintain supply frequency within range as per IEGC.\nVoltage Unbalance\nVoltage Unbalance\nMaximum of 3% at point of commencement of supply\nPercentage billing mistakes\nPercentage billing mistakes\nNot exceeding 0.2%\nPercentage faulty meters\nPercentage faulty meters\nNot exceeding 3%\nSCHEDULE III\nGUARANTEED STANDARDS OF PERFORMANCE AND COMPENSATION TO CONSUMERS IN CASE OF DEFAULT\nGUARANTEED STANDARDS OF PERFORMANCE AND COMPENSATION TO CONSUMERS IN CASE OF DEFAULT\nService Area\nService Area\nStandard\nStandard\nCompensation payable to consumer in case of violation of\n\t\t\t\tStandard (default shall be considered from the time consumer has\n\t\t\t\tmade complaint)\nCompensation payable to consumer in case of violation of\n\t\t\t\tStandard (default shall be considered from the time consumer has\n\t\t\t\tmade complaint)",
"footnote": "",
"is_definition": false,
"sort_order": 116
},
{
"number": "1",
"title": "1. New Connection",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 117
},
{
"number": "1",
"title": "1. New Connection",
"chapter": null,
"content": "Release of connection\nWithin thirty days of receipt of application (along-with\n\t\t\t\tprescribed charges)\nRs.10 per Rs 1000 (or part thereof) of the demand charges\n\t\t\t\tdeposited by consumer for each day of default",
"footnote": "",
"is_definition": false,
"sort_order": 118
},
{
"number": "2",
"title": "2. Billing",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 119
},
{
"number": "2",
"title": "2. Billing",
"chapter": null,
"content": "First Bill\nWithin four billing cycles\n5% of the billed amount subject to maximum of Rs. 100/- upto\n\t\t\t\t01.06.2007 10% of the billed amount subject to maximum of\n\t\t\t\tRs. 250/- beyond 01.06.2007\nProvisional Billing\nFor not more than two billing cycles",
"footnote": "",
"is_definition": false,
"sort_order": 120
},
{
"number": "3",
"title": "3. Network expansion/enhancement required to release supply",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 121
},
{
"number": "3",
"title": "3. Network expansion/enhancement required to release supply",
"chapter": null,
"content": "Electrified Areas (where extension of line upto five poles is\n\t\t\t\trequired)\nFifteen days\nRs.10 per Rs 1000 (or part thereof)\n\t\t\t\tof the demand charges deposited by consumer for each day of\n\t\t\t\tdefault\nRs.10 per Rs 1000 (or part thereof) of the demand charges\n\t\t\t\tdeposited by consumer for each day of default\nElectrified Areas (Where extension of lines or augmentation of\n\t\t\t\tDistribution Transformer is required)\nSixty days\nElectrified Areas (Where new Distribution Transformer is\n\t\t\t\trequired)\nOne hundred and twenty days\nElectrified Areas (Where existing 11 KV network needs to be\n\t\t\t\tstrengthened)\nOne hundred and eighty days\nElectrified Areas (Where existing 66/33 kV grid sub-station\n\t\t\t\tneeds to be augmented)\nTwo hundred and forty days\nRs.10 per Rs 1000 (or part thereof) of the demand charges\n\t\t\t\tdeposited by consumer for each day of default\nUn-Electrified Areas (Where augmentation from nearby existing\n\t\t\t\tnetwork is possible)\nOne hundred and twenty days\n10% of the amount deposited by developer per week of default\nUn-Electrified Areas/ Green Field Projects (Where new network\n\t\t\t\tis to be laid or grid station needs to be established)\nTwelve months",
"footnote": "",
"is_definition": false,
"sort_order": 122
},
{
"number": "4",
"title": "4. Transfer of consumer’s connection and conversion\n\t\t\t\tof services",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 123
},
{
"number": "4",
"title": "4. Transfer of consumer’s connection and conversion\n\t\t\t\tof services",
"chapter": null,
"content": "Transfer due to change in ownership/occupancy of property\nWithin two billing cycles of acceptance of application\nRs. 50 for each day of\n\t\t\t\tdefault\nRs. 50 for each day of default\nTransfer to legal heir\nWithin two billing cycles of acceptance of application\nLoad reduction\nWithin ten days of acceptance of application, shall be\n\t\t\t\teffective from next billing cycle\nChange of category\nWithin ten days of acceptance of application, shall be\n\t\t\t\teffective from the date of deposit of inspection fee",
"footnote": "",
"is_definition": false,
"sort_order": 124
},
{
"number": "5",
"title": "5. Meter complaints",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 125
},
{
"number": "5",
"title": "5. Meter complaints",
"chapter": null,
"content": "Testing of meter\nWithin fifteen days of receipt of complaint\nRs. 25 for each day of default\nReplacement of burnt meter\nWithin six hours restoration of supply by bypassing the burnt\n\t\t\t\tmeter. Meter to be replaced within three days\nRs. 50 for each day of default\nReplacement of defective meter\nWithin fifteen days of declaring meter defective\nRs. 50 for each day of default",
"footnote": "",
"is_definition": false,
"sort_order": 126
},
{
"number": "6",
"title": "6. Power supply failure",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 127
},
{
"number": "6",
"title": "6. Power supply failure",
"chapter": null,
"content": "Fuse blown out or MCB tripped\nWithin three hours for Urban areas\nWithin eight hours for Rural areas\nRs. 50 for each day of default\nRs. 50 for each day of default\nService line broken\nService line snapped from the pole\nWithin six hours for Urban areas\nWithin twelve hours for Rural areas\nFault in distribution line/system\nTemporary Supply to be restored within four hours from\n\t\t\t\talternate source, wherever feasible. Rectification of\n\t\t\t\tfault and thereafter Restoration of normal power supply within\n\t\t\t\ttwelve hours\nDistribution transformer failed/burnt\nTemporary Restoration of supply\n\t\t\t\tthrough mobile transformer or another backup source within eight\n\t\t\t\thours, wherever feasible\nReplacement of failed transformer within forty eight hours\nRs. 100 for each day of default\nHT mains failed\nTemporary restoration of power\n\t\t\t\tsupply within four hours, wherever feasible.\nRectification of fault within twelve hours\nRs. 200 for each day of default\nRs. 200 for each day of default\nProblem in grid (33 kV or 66 kV) substation\nRestoration of supply from\n\t\t\t\talternate source, wherever feasible within six hours\nRoster load shedding may be carried\n\t\t\t\tout to avoid overloading of alternate source.\nRepair and restoration of supply within forty eight hours\nFailure of Power Transformer\nRestoration of supply from\n\t\t\t\talternate source, wherever feasible within six hours\nRoster load shedding may be carried\n\t\t\t\tout to avoid overloading of alternate source.\nRectification to be completed within twenty days\nRs. 500 for each day of default per day\nStreet light faults\nRectification within seventy two hours\nRs. 50 for each day of default",
"footnote": "",
"is_definition": false,
"sort_order": 128
},
{
"number": "7",
"title": "7. Voltage fluctuation",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 129
},
{
"number": "7",
"title": "7. Voltage fluctuation",
"chapter": null,
"content": "Local problem\nWithin four hours\nRs. 50 for each day of default\nTap of transformer\nWithin three days\nRepair of distribution line / transformer / capacitor\nWithin thirty days\nRs. 100 for each day of default\nInstallation and Up-gradation of HT / LT System\nWithin ninety days\nNote :\nManner of payment of compensation amount:\nANNEXE-I\nCompany Name M/s............\nApplication for Connection\nApplication for Connection\nApplication Number\nCategory of Electricity Usage\nDomestic\nResidential\nHostel\nEducational Institution\nReligious\nCharitable\nOthers\nPaste (do not staple)\nattested\nPassport size\nPhotograph\nNon Domestic\nShop\nBank\nHospital\nAuditorium\nHotel\nOthers\nPublic Lighting\nMunicipal Corporation Of Delhi\nPWD\nDelhi Development Authority\nCGHS\nCPWD\nOthers\nIndustrial\nAgricultural\nRailway Traction\nDMRC\nChange of Name\nTemporary Connection\n1.\nApplicant's Name (In Capital)\n2.a\nAddress at which supply is required (Billing Address)\nHouse\nStreet\nColony/Area\nPin\nTelephone No. (if any)\nMobile\nE-mail (if any)\n2.b\nOffice address\nPin\n2.c\nPermanent address\nPin\n3.\nPlease indicate whether you want to install your own Bureau of\n\t\t\t\tIndian Standards approved meter\nYes/No\n4.\nNearest Landmark Pole No./Feeder pillar No./Nearest h. No. and\n\t\t\t\tNew K. NO. (if available)\n5.\nLoad applied for (in kW)\n6.\nLiat Documents attached\n1.\nPassport Size Photograph of Applicant\n2.\nElectrical Contractor Certificate for Internal Wiring (in the\n\t\t\t\tprescribed form)\n3.\nFire Fighting/Lift Safety Certificate (whenever applicable)\n4.\nAddress Proof\nAnyone of the following\na. Electoral Identity Card\nb. Passport\nc. Driving Licence\nd. Ration Card\ne. Photo Identity Card Issued by any Govt. Agency\n5.\nProof of Ownership/Occupancy (Anyone of the following)\na. GPA\nb. Possession Letter\nc. Rent Reciept with Proof of Ownership of Landlord\nd. Lease Agreement\n6.\nNo-Objection Letter of Landlord along with Proof of Ownership\n\t\t\t\tof landlord\n7.\nOther Documents; applicable for selected consumer category\na. Industrial\nValid Industrial Licence/Lal Dogra Certificate in case of\n\t\t\t\trural areas\nb. Agricultural Consumers\nI. Certificate of Resisdence from Block Development Officer\nii. No-Objection Certificate from Development\n\t\t\t\tCommissioner/Block Development Commissioner/Block Development\n\t\t\t\tOfficer for tube wells\nC. Non-demestic for khokhas and Temporary Structure for\n\t\t\t\tMunicipal Corporation of Delhi/Delhi Development Authority/Land\n\t\t\t\tOwning Agency\nDate\nSignature of Applicant\nList of Documents\nList of Documents\nList of Document attached\n1.\n2.\nPassport Size Photograph of\n\t\t\t\tApplicant\nElectrical Contractor Certificate for Internal Wiring (in the\n\t\t\t\tprescribed form)\n3.\nFire Fighting/Lift Safety Certificate (wherever applicable)\n4.\nAddress Proof\nAnyone of the following\n(a) Electoral\n\t\t\t\tIdentity Card\n(b) Passport\n(c) Driving\n\t\t\t\tLicense\n(d) Ration\n\t\t\t\tCard\n(e) Photo Identity Card issued by\n\t\t\t\tany Govt. Agency\n5.\nProof of Ownership/Occupancy\n\t\t\t\t(Anyone of the following)\n(a) GPA\n(b) Possession\n\t\t\t\tLetter\n(c) Rent\n\t\t\t\tReceipt with Proof of Ownership of Landlord\n(d) Lease Agreement\n6.\nNo Objection Letter of Landlord along with Proof of Ownership\n\t\t\t\tof landlord\n7.\nOther Documents; applicable for\n\t\t\t\tselected consumer category\n(a) Industrial\nValid\n\t\t\t\tIndustrial License/lal Dora Certificate in case of rural village\n(b)\n\t\t\t\tAgricultural Consumers\n(iii)\n\t\t\t\tCertificate of Residence from Block Development Officer\n(iv) No\n\t\t\t\tObjection Certificate from Development Commissioner/Block\n\t\t\t\tDevelopment Officer for tube wells\n(c)\n\t\t\t\tNon-domestic for Khokhas and Temporary Structure\n(iii) Teh\n\t\t\t\tBazaari Receipt Number\n(iv) No Objection Certificate for\n\t\t\t\tKhokha/Temporary Structure for single delivery supply\nDate\nSignature of Applicant\nEnclosure to ANNEXE-I\nDECLARATION /UNDERTAKING\nOR\nOR\nSigned and delivered in the presence of:\nWitnesses:",
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{
"number": "1",
"title": "1. Signature of the Applicant 2. Signature of the BM (D) Inspection Report From M/s (Wiring Contractor) Ref. No...........................................- M/s..............................................................................................................................(Name of the Licensee) Dear Sir, We hereby inform you that Electrical installation at the premises bearing no. ..........................................................situated on ..................................",
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{
"number": "2",
"title": "2. Signature of the BM (D) Inspection Report",
"chapter": null,
"content": "Signature of the BM (D)\nInspection Report\nFrom\nM/s (Wiring Contractor)\nRef. No...........................................-\nM/s..............................................................................................................................(Name of the Licensee)\nDear Sir,\nNo. of circuits left to right on Distribution\nSize of Conductor\nLamps\nFans\nPlugs (5 amp)\nPlugs (15 amp)\nOther Domestic appliances\nTotal KW\nNo\nWatt\nNo.\nWatt\nNo\nWatt\nNo.\nWatt\nDescription\nWatt\nCircuit No. 1\nCircuit No. 2\nCircuit No. 3\nCircuit No. 4\nCircuit No. 5\nCircuit No. 6\nTotal\nLicence wring Contractor (Name)\nLicence No.\nDate\nD\nD\nM\nM\nY\nY\nY\nY\nAddress\nPin\nCity\nName of Applicant\nS/o\nAddress where supply is required\nCity\nPin\nAddress where bill is to be sent\nCity\nPin\nSignature of Wiring Contrator\nDate......................................\nSignature of Applicant\nANNEXE II\nCompany Name M/s __________________________________\nApplication for Temporary Connection\nApplication for Temporary Connection\nApplication Number\nPaste (do not\na staple) attested\nPassport size\nPhotograph\nof Applicant\n1\nApplicant’s Name In Capital) (Owner/Other\n2.a\nAddress\nHouse\nStreet\nColony/Area\nPin\nTelephone No.\nMobile\nE-mail\n2.b\nOffice address\nPin\n2.c\nPermanent address\nPin\n3.\nLoad Applied for (in kw)\n4.\nPurpose of Temporary Connection\nMarriage/function\nConstruction\nThreshe\nOthers\n5.\nPeriod of Connection\nLess than 16 days\n2. 16 days and beyond 16 days upto 3 months\n6.\nTemporary Connection period\nDate\nMonth\nYear\nFrom To\nSignature of Applicant\nANNEXE III\nCompany Name M/s..............................\nApplication for Change of Registered Consumer\nApplication for Change of Registered Consumer\nApplication Number\nPaste (do not\na staple) attested\nPassport size\nPhotograph\nof Applicant\nA.\nA.\nConnection Particular and Existing Connection:\nConnection Particular and Existing Connection:\n1\nExisting Consumer No.\n2.\nAddress at which supply is provided (billing Address)\nHouse\nStreet\nColony/Area\nPin\n3.\nName (in Capital) of existing Reg. Consumer)\n4.\nOwner in whose name connection is to be changed\n5.\nName (in Capital) in whose name connection to be changed\n6.\nList of Documents to be enclosed\nCopy of latest bill duly paid\nProof of ownership of property\nNOC of previous owner for transfer of security deposit\nSignature of Applicant\nANNEXE IV\nCompany Name M/s..................................\nApplication for Transfer of Ownership to Legal heir\nApplication for Transfer of Ownership to Legal heir\nApplication Number\nCategory of Electricity Usage\nDomestic\nResidential\nHostel\nEducational Institution\nReligious\nCharitable\nOthers\nPaste (do not staple)\nattested\nPassport size Photograph\nNon Domestic\nShop\nBank\nHospital\nAuditorium\nHotel\nOthers\nIndustrial\nAgricultural\nRailway Traction\nDMRC\nA.\nA.\nConnection Particular of Previous Owner:\nConnection Particular of Previous Owner:\n1\nExisting Consumer No.\n2.\nAddress at which supply is provided (billing Address)\nHouse\nStreet\nColony/Area\nPin\n3.\nName (in Capital) in whose name connection to be changed\nTelephone No.\nMobile\nE-Mail\n6.\nList of Documents to be enclosed\nCopy of latest bill duly paid\nCopy of Mutation letter/Legal\n\t\t\t\t\thair certificate\nNOC from other Legal heir in case connection is to be\n\t\t\t\t\tchanged in the name of one of the Legal heirs\nSignature of Applicant\nANNEXE V\nCompany Name M/s...............................\nApplication for Load Enhancement/Reduction\nApplication for Load Enhancement/Reduction\nApplication Number\nCategory of Electricity Usage\nDomestic\nResidential\nHostel\nEducational Institution\nReligious\nCharitable\nOthers\nNon Domestic\nShop\nBank\nHospital\nAuditorium\nHotel\nOthers\nIndustrial\nAgricultural\nRailway Traction\nDMRC\nLoad Enhancement\nLoad Reduction\nExisting Load...................................kW\nAddl. Load\n\t\t\t\tReqd./.......................kW\nLoad Reduction reqd...............................kW\nTotal Load.................................kW after\n\t\t\t\tenhancement/Reduction\n1\nExisting Consumer No.\n2.\nApplicant's Name (in Capital) Owner/Other\n3.\nAddress at which supply is provided (Billing Address)\nHouse\nStreet\nColony/Area\nPin\nTelephone No.\nMobile\nE-Mail\n4.\nList of Documents:\nInstallation Test Report if\n\t\t\t\t\tadditional wring is done\nAny other document (please specify)\nSignature of Applicant\nANNEXE VI\nCompany Name M/s..............................\nApplication for Change of Category:\nApplication for Change of Category:\nApplication Number\nPresent Category of Usage\nDomestic\nCategory of usage to be changed to\nDomestic\nNon-Domestic\nNon-Domestic\nIndustrial – SIP\nIndustrial - LIP\nIndustrial – SIP\nIndustrial - LIP\n1.\nApplicant's Name (in Capital) Owner/Other\n2.\nAddress\nHouse\nStreet\nColony/Area\nPin\nTelephone No.\nMobile\nE-Mail\n3.\n(a) Existing Consumer K. NO.\n(b) Existing Load as per electricity bill (kW/HP)\n4.\nChange of Category desired\n4.\nList documents attached",
"footnote": "",
"is_definition": false,
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},
{
"number": "1",
"title": "1. Installation Inspection Report",
"chapter": null,
"content": "2.\n3.\n4.\nSignature of Applicant\nANNEXE VII\nMETER TESTING REPORT\nMETER TESTING REPORT\nNote:\nLoad in kW\nApproximate time in Minutes\n1 kW\n60\n2 kW\n30\n4 kW\n15\n5 kW\n12\nANNEXE VIII\nCompany Name M/s ..................................\nApplication for Self Assessed Bill\nApplication for Self Assessed Bill\nApplication Number\n1.\nName (in Capital) Owner/Other\n2.\nAddress\nHouse\nStreet\nColony/Area\nPin\n3.\nK.No.\nDate\n4.\nBased on Reading",
"footnote": "",
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},
{
"number": "1",
"title": "1. Previous Reading",
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"content": "",
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{
"number": "2",
"title": "2. Current reading",
"chapter": null,
"content": "",
"footnote": "",
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{
"number": "3",
"title": "3. Net Consumption",
"chapter": null,
"content": "Amount\n5.\nBased on average consumption of last 6 months\nAmount :\n6.\nMode of Payment\nCheque\nDD/P.O. Cash\nDate\nSignature of Applicant\nANNEXE IX\nCompany Name M/s ............................\nApplication of Advance Payment\nApplication of Advance Payment\nApplication Number\n1.\nApplicant Name (in Capital) Owner/Other\n2.\nAddress\nHouse\nStreet\nColony/Area\nPin\n3.\nK.No.\nDate\n4a.\nPayment Advance being made :\n4b.\nPrevious dues (if any) :\n4c.\nNet Advance\n5.\nMode of Payment\nCheque\nDetails\nDD/P.O.\nCash\nSignature of Applicant\nANNEXE X\nCompany Name M/s...................................\nApplication for Disconnection\nApplication for Disconnection\nApplication Number\nParticulars of existing owner\nParticulars of existing owner\n1.\nExisting Consumer No. (K. No.)\n2.\nName (in Capital)\n3.\nAddress at which disconnection is required\nHouse\nStreet\nColony/Area\nPin\nTelephone NO.\nMobile\n4.\nDate on which disconnection is to be carried out\n5.\nList of Documents",
"footnote": "",
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{
"number": "1",
"title": "1. Copy of latest bill duly paid",
"chapter": null,
"content": "Date:\nSignature of Applicant\nANNEXE XI\nInspection Report\nInspection Report\nDate of Inspection\nSl No\nName of the Consumer\nDist.\nZone\nName of the User\nK. No.\nAddress\nBook No.\nLoad Details\nSanctioned Load\nBilling Load\nTotal Connected Load\nCategory/Tariff Code\nType of Irregularity\nInspecting Agency\nENF\nZone\nPvt.\nOthers\nMisuse/Unauthorised\nExcise Load\nDirect Theft\nD\nA\nE\nL\nP\nF\nMeter No. (Painted)______________\nCT Box Seal No.___________________\n________________________________\nFound___________________________\n________________________________\nMeter No. (Dial) __________________\nMeter Box Seal____________________\n________________________________\n________________________________\nFound___________________________\n________________________________\nReading (KWH)_________________\nMeter Terminal Seal No_____________\nFound___________________________\n________________________________\nReading (KVAH)________________\nHalf Seal No. _____________________\nFound___________________________\n________________________________\nReading (KVARH)_______________\nWorking meter____________________\n(MDI)____________________________\nCable Status______________________\nPower\n\t\t\t\t\tFactor)___________________ (Size)_________________________\n(Type)_________________________ (CT\n\t\t\t\t\tRatio)______________________\nANNEXE XII\nForm for lodging complaint regarding load shedding\nForm for lodging complaint regarding load shedding",
"footnote": "",
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},
{
"number": "1",
"title": "1. Name of the Consumer:",
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"content": "",
"footnote": "",
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},
{
"number": "2",
"title": "2. Address and contact No:",
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"content": "",
"footnote": "",
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{
"number": "3",
"title": "3. Area affected due to load shedding:",
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"content": "",
"footnote": "",
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{
"number": "4",
"title": "4. Date of load shedding",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 141
},
{
"number": "5",
"title": "5. Duration of load shedding",
"chapter": null,
"content": "Signature of Applicant\nANNEXE XIII\nAssessment of energy in cases of theft/pilferage\nAssessment of energy in cases of theft/pilferage\n(a) Continuous industry 30 days\n(b) Non-continuous industry 25 days\n(c) Domestic use 30 days\n(d) Agriculture 30 days\n(e) Non-Domestic (continuous) Viz. Hospitals, hotels and restaurants, guest houses, nursing homes, petrol pumps. 30 days\n(f) Non domestic (general) i.e. other than (e) 25 days\n(a) Single shift industry (day / night only) 10 hrs.\n(b) Non-continuous process industry (day and night) 20 hrs.\n(c) Continuous process industry 24 hrs.\n(d) Non-domestic (general) including restaurants Hotels, hospitals, nursing homes, guest houses, petrol pumps 20 hrs.\n(e) Domestic 8 hrs.\n(f) Agriculture 10 hrs.\n(a) industrial 60%\n(b) non-domestic 60%\n(c) domestic 40%\n(d) agriculture 100%\n(e) direct theft# 100%\nAssessment of energy in case of temporary connection",
"footnote": "",
"is_definition": false,
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}
],
"metadata": {
"Act ID": "dl070",
"Act Number": "Published vide Notification No. F.17(85)/Engg./DERC/2005-06/209/F. No. (115)/2006/Power/985, dated 18-4-2007, published in Delhi Gazette, Extra., Pt. IV, No. 70, dated 18th April, 2007",
"Enactment Date": "",
"Act Year": "2007",
"Short Title": "The Delhi Electricity Supply Code And Performance Standards Regulations, 2007",
"Type": "UNION_TERRITORY",
"Location": "Delhi"
},
"updated_at": "2026-09-29 21:55:22"
}