(i) Fuse blown out tripping of MCB
(ii) Burnt meter
(iii) Service line broken
(iv) Service line snapped from pole
(v) Fault in distribution mains
(vi) Distribution transformer failed/burnt
(vii) HT mains failed
(viii) Problem in grid (33 kV or 66 kV) substation
(ix) Planned/scheduled/emergency Maintenance work.
(x) Load Shedding
Nature of cause of power supply failure
Nature of cause of power supply failure
Maximum Time Limit for restoration.
Maximum Time Limit for restoration.
Fuse blown out or MCB tripped
Within 3 hours
Suburban – 8 hours
Service line broken
Within 6 hours
Service line snapped from the pole
Suburban – 12 hours
Fault in distribution mains
Temporary Supply to be restored within 4 hours from alternate
source, wherever feasible.
Rectification of fault and thereafter Restoration of power
supply within 12 hours
Distribution transformer failed/burnt
Temporary Restoration of supply through mobile transformer or
another backup source within 8 hours, wherever feasible
Replacement of failed transformer within 48 hours
HT mains failed
Temporary restoration of power supply within 4 hours,
wherever feasible.
Rectification of fault within 12 hours
Problem in grid (33 kV or 66 kV) substation
Restoration of supply from alternate source, wherever
feasible within 6 hours
Roster load shedding may be carried out to avoid overloading
of alternate source.
Repair and restoration of supply within 48 hours
Failure of Power Transformer
Restoration of supply from alternate source, wherever
feasible within 6 hours
Roster load shedding may be carried out to avoid overloading
of alternate source.
Replacement action to be intimated to DERC within 72 hours
Burnt meter
Restoration of supply by bypassing the burnt meter within 6
hours
Replacement of burnt meter within 3 days
Section 4 • The North Delhi Power Limited Complaint Handling Procedures Relating To Distribution and Retial Supply
4. No Current/failure of power supply.
the-north-delhi-power-limited-complaint-handling-procedures-relating-to-distribution-and-retial-supply-sec-4.json
•
Section 4
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"title": "4. No Current/failure of power supply.",
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"content": "(i) Fuse blown out tripping of MCB\n(ii) Burnt meter\n(iii) Service line broken\n(iv) Service line snapped from pole\n(v) Fault in distribution mains\n(vi) Distribution transformer failed/burnt\n(vii) HT mains failed\n(viii) Problem in grid (33 kV or 66 kV) substation\n(ix) Planned/scheduled/emergency Maintenance work.\n(x) Load Shedding\nNature of cause of power supply failure\nNature of cause of power supply failure\nMaximum Time Limit for restoration.\nMaximum Time Limit for restoration.\nFuse blown out or MCB tripped\nWithin 3 hours\nSuburban – 8 hours\nService line broken\nWithin 6 hours\nService line snapped from the pole\nSuburban – 12 hours\nFault in distribution mains\nTemporary Supply to be restored within 4 hours from alternate\n\t\t\t\t\tsource, wherever feasible.\nRectification of fault and thereafter Restoration of power\n\t\t\t\t\tsupply within 12 hours\nDistribution transformer failed/burnt\nTemporary Restoration of supply through mobile transformer or\n\t\t\t\t\tanother backup source within 8 hours, wherever feasible\nReplacement of failed transformer within 48 hours\nHT mains failed\nTemporary restoration of power supply within 4 hours,\n\t\t\t\t\twherever feasible.\nRectification of fault within 12 hours\nProblem in grid (33 kV or 66 kV) substation\nRestoration of supply from alternate source, wherever\n\t\t\t\t\tfeasible within 6 hours\nRoster load shedding may be carried out to avoid overloading\n\t\t\t\t\tof alternate source.\nRepair and restoration of supply within 48 hours\nFailure of Power Transformer\nRestoration of supply from alternate source, wherever\n\t\t\t\t\tfeasible within 6 hours\nRoster load shedding may be carried out to avoid overloading\n\t\t\t\t\tof alternate source.\nReplacement action to be intimated to DERC within 72 hours\nBurnt meter\nRestoration of supply by bypassing the burnt meter within 6\n\t\t\t\t\thours\nReplacement of burnt meter within 3 days",
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