Gujarat (Right of Citizens to Public Services) Act, 2013

{
    "id": 16617,
    "slug": "gujarat-right-of-citizens-to-public-services-act-2013",
    "title": "Gujarat (Right of Citizens to Public Services) Act, 2013",
    "short_title": "Gujarat (Right of Citizens to Public Services) Act, 2013",
    "act_number": "(Gujarat Act No. 16 of 2013)",
    "act_year": 2013,
    "act_type": "STATE",
    "location": "Gujarat",
    "law_status": "unknown",
    "enactment_date": null,
    "description": "Gujarat (Right of Citizens to Public Services) Act, 2013",
    "preamble": "",
    "section_label": "Section",
    "sections": [
        {
            "number": "1",
            "title": "1. Short title extent and commencement.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 0
        },
        {
            "number": "2",
            "title": "2. Definitions.",
            "chapter": null,
            "content": "(a) \"Authority\" means a State Appellate Authority constituted under sub-section (1) of section 12;\n(b) \"complaint\" means a complaint filed by a citizen regarding any grievance relating to, or arising out of, any failure in rendering of services as notified in section 4 or in the functioning of a public authority, but does not include grievance relating to the service matters of a public servant whether serving or retired;\n(c) \"days\" means the working days, referred to as the timeline;\n(d) \"Designated Authority\" means such officer, as may be designated by the public authority, who shall be above the rank of the Grievance Redressal Officer referred to in sub-section (1) of section 6;\n(e) \"Designated Officer\" means an officer under section 5 for rendering of services;\n(f) \"Grievance Redressal Officer\" means a Grievance Redressal Officer appointed under sub-section (1) of section 6;\n(g) \"member\" means a person appointed as a member of the State Appellate Authority under sub-section (2) of section 12;\n(h) \"prescribed\" means prescribed by rules made under section 29;\n(i) \"public authority\" means any authority or body or institution of Government established or constituted, -\n(i) by or under the Constitution;\n(ii) by any other law made by Parliament;\n(iii) by any law made by the State Legislature;\n(iv) by notification issued or order made by the State Government, and includes any,-\n(a) body owned, controlled or substantially financed by funds provided by the State Government;\n(b) non-Government organization substantially financed Government\n(c) an organization capacity as an instrumentality of \"State\" as defined under article 12 of the Constitution and rendering services of public utility in the State of Gujarat;\n(d) a Government company as defined under section 617 of the Companies Act, 1956, (1 of 1956) which is a State Public Sector Undertaking;\n(e) any other company which supplies goods or renders services to the State Government in pursuance of an obligation imposed under any Central or State Act or under any licence or authorisation under any law for the time being in force.\n(v) by an agreement or memorandum of understanding between the State Government and any private entity as Public-Private Partnership or otherwise;\n(j) \"service\" means all the goods and services, including functions, obligations, responsibility or duty, to be provided or rendered by a public authority;\n(k) \"State\" means the State of Gujarat.\nChapter II\nRight to Delivery of Services",
            "footnote": "",
            "is_definition": true,
            "sort_order": 1
        },
        {
            "number": "3",
            "title": "3. Right to services.",
            "chapter": null,
            "content": "Chapter III\nNotification of Services by State Government",
            "footnote": "",
            "is_definition": false,
            "sort_order": 2
        },
        {
            "number": "4",
            "title": "4. Notification of services by State Government.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 3
        },
        {
            "number": "5",
            "title": "5. Obligation of Public Authority to publish names of individuals responsible for rendering services.",
            "chapter": null,
            "content": "Chapter IV\nAppointment and Obligations of Grievance Redressal Officers",
            "footnote": "",
            "is_definition": false,
            "sort_order": 4
        },
        {
            "number": "6",
            "title": "6. Appointment and Obligations of Grievance Redressal Officers.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 5
        },
        {
            "number": "7",
            "title": "7. Acknowledgement of complaint by receipt thereof.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 6
        },
        {
            "number": "8",
            "title": "8. Action to be taken by Grievance Redressal Officer.",
            "chapter": null,
            "content": "(a) the grievance is remedied in the prescribed time frame;\n(b) the reason for the occurrence of the grievance is identified, the grievance is redressed satisfactorily within the prescribed time frame and the responsibility, if any, of the defaulting person is fixed;\n(c) where the grievance has occurred as a result of a deficiency, negligence or malfeasance on the part of an individual, then the action is taken in accordance with the applicable rules;\n(d) where the Grievance Redressal Officer is convinced that the individual responsible for the rendering of the services has wilfully neglected to render the service or there exists prima facie grounds for a case under the Prevention of Corruption Act, 1988, (49 of 1988) the Grievance Redressal Officer shall make an observation to that effect and in writing refer the same to the appropriate authority.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 7
        },
        {
            "number": "9",
            "title": "9. Forwarding of details of non-redressal of complaints to Designated Authority.",
            "chapter": null,
            "content": "Chapter V\nAppeal to Designated Authority",
            "footnote": "",
            "is_definition": false,
            "sort_order": 8
        },
        {
            "number": "10",
            "title": "10. Appeal.",
            "chapter": null,
            "content": "Chapter VI\nAppeal to State Appellate Authority",
            "footnote": "",
            "is_definition": false,
            "sort_order": 9
        },
        {
            "number": "11",
            "title": "11. Appeal to State Appellate Authority.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 10
        },
        {
            "number": "12",
            "title": "12. Constitution of State Appellate Authority.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 11
        },
        {
            "number": "13",
            "title": "13. Qualifications for appointment as member of State Appellate Authority.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 12
        },
        {
            "number": "14",
            "title": "14. Term of office of member of State Appellate Authority.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 13
        },
        {
            "number": "15",
            "title": "15. Staff, Salary and allowances of State Appellate Authority.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 14
        },
        {
            "number": "16",
            "title": "16. Resignation and removal.",
            "chapter": null,
            "content": "(i) is adjudged an insolvent; or\n(ii) has been convicted of an offence which, in the opinion of the State Government involves moral turpitude; or\n(iii) engages during his term of office in any paid employment outside the duties of his office; or\n(iv) is, in the opinion of the State Government, unfit to continue in office by reason of infirmity of mind or body; or\n(v) has acquired such financial or other interest as is likely to affect prejudicially his functions as a member.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 15
        },
        {
            "number": "17",
            "title": "17. Powers of State Appellate Authority and Procedure before it.",
            "chapter": null,
            "content": "(i) summoning and enforcing the attendance of any person and examining him on oath;\n(ii) discovery and production of any document or other material object producible as evidence;\n(iii) receiving evidence on affidavits;\n(iv) requisitioning of any public record;\n(v) issuing commission for the examination of witnesses;\n(vi) such other matter which may be prescribed.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 16
        },
        {
            "number": "18",
            "title": "18. Delivery of copies of decision.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 17
        },
        {
            "number": "19",
            "title": "19. Staff and officers to be public servants.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 18
        },
        {
            "number": "20",
            "title": "20. Procedure of adjudication by State Appellate Authority.",
            "chapter": null,
            "content": "(a) who has been unable to submit an appeal to the Designated Authority;\n(b) who has been refused redress of grievance under this Act;\n(c) whose complaint has not been disposed of within the time limit specified;\n(d) in respect of any other matter relating to registering and redressing of a complaint or appeal under this Act.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 19
        },
        {
            "number": "21",
            "title": "21. Burden of proof to be on Grievance Redressal Officer.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 20
        },
        {
            "number": "22",
            "title": "22. Where Grievance complained of is a result of corrupt practices.",
            "chapter": null,
            "content": "Chapter VII\nPenalties and Compensation",
            "footnote": "",
            "is_definition": false,
            "sort_order": 21
        },
        {
            "number": "23",
            "title": "23. Penalty and Compensation for mala fide action.",
            "chapter": null,
            "content": "Chapter VIII\nReporting of Redressal of Grievances by Public Authority",
            "footnote": "",
            "is_definition": false,
            "sort_order": 22
        },
        {
            "number": "24",
            "title": "24. Reporting requirements.",
            "chapter": null,
            "content": "(a) the number of appeals and complaints received;\n(b) the number of appeals and complaints disposed of;\n(c) the number of appeals and complaints pending;\n(d) such other particulars, as may be prescribed, for discharge of its functions under this Act.\nChapter IX\nMiscellaneous",
            "footnote": "",
            "is_definition": false,
            "sort_order": 23
        },
        {
            "number": "25",
            "title": "25. Bar of Jurisdiction of court.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 24
        },
        {
            "number": "26",
            "title": "26. Enforcement of orders by State Appellate Authority.",
            "chapter": null,
            "content": "(a) in the case of public authority not falling under clauses (b) and (c), the place at which the main office of such public authority is situated; or\n(b) in the case of an order against a public authority being a company, the registered office of the company is situated; or\n(c) in the case of an order against any other person, the place where the person concerned voluntarily resides or carries on business or personally works for gain is situated, and thereupon, the court to which the order is so sent, shall execute the order as if it were a decree or order sent to it for execution.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 25
        },
        {
            "number": "27",
            "title": "27. Protection for acts done in good faith.",
            "chapter": null,
            "content": "(a) for anything which is in good faith done or intended to be done under this Act or any rule made thereunder; or\n(b) delay in rendering of service or not being able to render service where such delay or inability is on account of reasonable cause beyond the control of the person responsible for delivery of the service.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 26
        },
        {
            "number": "28",
            "title": "28. Provisions to be in addition to existing laws.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 27
        },
        {
            "number": "29",
            "title": "29. Power to make rules and laying of rules.",
            "chapter": null,
            "content": "(i) the manner to receive, enquire into and redress any complaints under sub-section (1) of section 6;\n(ii) the manner of acknowledgement of complaints received and particulars of receiver of complaint and time frame for redresses under section 7;\n(iii) the time frame for redresses of grievances under sub-section (1) of section 8;\n(iv) the time frame within which the Grievance Redressal Officer shall report to the Designated Authority under section 9;\n(v) the other means of acknowledgement under sub-section (3) of section 10;\n(vi) the time frame for disposal of appeal under sub-section (4) of section 10;\n(vii) the time frame within which the Designated Authority shall deliver copies of the decision to the parties concerned under sub-section (5) of section 10;\n(viii) the time frame within which an appeal shall be made against the decision of the Designated Authority or has not received the decision within the time under sub-section (1) of section 11.\n(ix) the number of members of the State Appellate Authority under sub-section (2) of section 12.\n(x) the salary and allowances payable to and the other terms and conditions of service of a member of the State Appellate Authority under section 15;\n(xi) to regulate the procedure for the investigation of misbehaviour or incapacity of a member of the State Appellate Authority under sub-section (3) of section 16;\n(xii) the other matters for which the State Appellate Authority shall have power of civil court under clause (vi) of subsection (1) of section 17;\n(xiii) the manner and the time frame within which the public authority shall publish a report and other particulars for discharge of functions of the public authority under sub-section (2) of section 24;\n(xiv) any other matter which is or may be provided by rules under this Act.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 28
        },
        {
            "number": "30",
            "title": "30. Power to remove difficulties.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 29
        }
    ],
    "metadata": {
        "Act ID": "guj263",
        "Act Number": "(Gujarat Act No. 16 of 2013)",
        "Enactment Date": "",
        "Act Year": "2013",
        "Short Title": "Gujarat (Right of Citizens to Public Services) Act, 2013",
        "Type": "STATE",
        "Location": "Gujarat"
    },
    "updated_at": "2026-09-29 21:55:19"
}