Gujarat Information Technology (Electronic Service Delivery) Rules, 2014

{
    "id": 16595,
    "slug": "gujarat-information-technology-electronic-service-delivery-rules-2014",
    "title": "Gujarat Information Technology (Electronic Service Delivery) Rules, 2014",
    "short_title": "Gujarat Information Technology (Electronic Service Delivery) Rules, 2014",
    "act_number": "Published vide Notification No. GST/1/2014/ITA/10/",
    "act_year": 2014,
    "act_type": "STATE",
    "location": "Gujarat",
    "law_status": "unknown",
    "enactment_date": null,
    "description": "Gujarat Information Technology (Electronic Service Delivery) Rules, 2014",
    "preamble": "",
    "section_label": "Section",
    "sections": [
        {
            "number": "1",
            "title": "1. Short title and commencement.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 0
        },
        {
            "number": "2",
            "title": "2. Definitions.",
            "chapter": null,
            "content": "(a) \"Act\" means the Information Technology Act, 2000;\n(b) \"authorised agent\" means an agent of the Authorised Service Provider and includes an operator of an electronically enabled kiosk or front office who is permitted to deliver public services to the users with the help of a computer resource or any communication device, by following the procedure specified under these rules;\n(c) \"Authorised Service Provider\" means an agency including a body corporate or an Agency of the Government, authorised by the Director of Electronic Service Delivery, to establish and manage a system of delivering services electronically, in accordance with these rules;\n(d) \"body corporate\" means any company and includes a firm, sole proprietorship or other association of individuals engaged in commercial or professional activities;\n(e) \"Certificate\" means a certificate required to be issued by an authority empowered under the respective Act, rule, regulation or order of the Government to issue a certificate to confirm the status, right or responsibility of a person, either natural or artificial, in accordance with any such Act, rule, regulation or order of the Government and includes a certificate in electronic form printed and delivered by an Authorised Service Provider with electronic signature on such stationery as may be determined by the Director of Electronic Service Delivery;\n(f) \"Competent Authority\" means the Secretaries to the Government, the Heads of every Department of the Government and the Heads of Government Organisations and Government Bodies, as notified by the State Government from time to time;\n(g) \"Director of Electronic Service Delivery\" means the official of the Government notified as the Director of Electronic Service Delivery;\n(h) \"e-service\" , means a service as may be specified by notification and delivered electronically to the users;\n(i) \"electronic service delivery\" means the delivery of public services in the form of receipt of forms and applications, delivery of any license, permit, certificate, sanction or approval and the receipt or payment of money by electronic means or any other such public service rendered by following the procedure specified under these rules;\n(j) \"Government\" means the Government of Gujarat;\n(k) \"notification\" means a notification published in the Official Gazette ;\n(l) \"Official Gazette\" means the official Gazette of the Government of Gujarat;\n(m) \"public service\" means any service provided by the Government either through its Competent Authorities or any of its agencies either directly or through any authorized service provider, which shall include, inter alia , the receipt of forms and applications, delivery of any license, permit, certificate, sanction or approval and the receipt or payment of money;\n(n) \"service charge\" means the amount as may be specified by the Government to be payable to the Authorised Service Provider for electronic delivery of services rendered and does not include any duly authorized taxes, charges, dues or any Other moneys due in respect of a service payable by any person to the Competent Authority concerned that are otherwise payable under the respective Act, rule, regulation or order of the Government when making an application to the concerned Competent Authority;\n(d) \"signing authority\" means an authority empowered under the respective Act, rules, regulations or order of the government to issue any license, permit certificate, sanction or approval;\n(p) \"specified\" means specified by notification in the Official Gazette by the Government;\n(q) \"State Electronic Records Repository\" means an electronic repository of all electronically signed records, maintained by Competent Authorities,- for the purpose of accessing such records and delivering them to the citizens;\n(r) \"Treasury\" means the treasury established at the headquarters of a district and includes a sub-treasury/Pay and Accounts Office unless the context otherwise requires.",
            "footnote": "",
            "is_definition": true,
            "sort_order": 1
        },
        {
            "number": "3",
            "title": "3. System of Electronic Service Delivery.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 2
        },
        {
            "number": "4",
            "title": "4. Duty of the Competent Authority to notify the list of public services to be delivered through electronic mode.",
            "chapter": null,
            "content": "(a) the public services of the department, agency or body which can be delivered through electronic mode;\n(b) the date by which each such service shall be made available through electronic mode,\n(c) lay down norms for efficiency, quality and accuracy in the form of service levels; and\n(d) the designated officers for delivery of each such service through electronic mode.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 3
        },
        {
            "number": "5",
            "title": "5. Notification of signing authorities.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 4
        },
        {
            "number": "6",
            "title": "6. Functions and Powers of Director of Electronic Service Deliver.",
            "chapter": null,
            "content": "(a) to authorise, suspend or terminate the services of the Authorized Service Providers;\n(b) to determine norms relating to the selection of authorised agents by the Authorised Service Providers;\n(c) to determine functions, responsibilities and liabilities of Authorised Service Providers and authorised agents;\n(d) to determine norms on the service levels to be complied with by the Authorised Service Providers and authorised agents;\n(e) to determine service charges to be charged by the Authorised Service Providers and authorised agents for providing e-services;\n(f) to determine terms and conditions relating to the authorisation, suspension or termination of the services of the Authorised Service Providers and authorised agents; and\n(g) to make alternative arrangements for delivery of e-services, in case of such suspension or termination of services of Authorised Service Providers and authorised agents.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 5
        },
        {
            "number": "7",
            "title": "7. Authorised Service Providers for Electronic Service Delivery.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 6
        },
        {
            "number": "8",
            "title": "8. Appointment of authorised agents by the Authorised Service Provider.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 7
        },
        {
            "number": "9",
            "title": "9. Commencement of operations by Authorised Service Provider.",
            "chapter": null,
            "content": "(a) he has confirmed in writing or through e-mail duly signed by electronic signature to the Director of Electronic Service Delivery with respect to the adoption of procedures and standards specified under these rules; and\n(b) he has installed facilities and infrastructure needed for efficient delivery of electronic services and in an error-free manner in terms of norms laid down by the Director of Electronic Service Delivery and confirm the same in writing or through e-mail duly signed by electronic signature to the Director of Electronic Service Delivery.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 8
        },
        {
            "number": "10",
            "title": "10. Authorised Service Provider to collect service charge.",
            "chapter": null,
            "content": "(a) the status enquiry;\n(b) print-outs related to e-services;\n(c) the scanning of documents related to e-services;\n(d) the acknowledgement receipt; and\n(e) any other e-service.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 9
        },
        {
            "number": "11",
            "title": "11. Fee to be collected by service provider.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 10
        },
        {
            "number": "12",
            "title": "12. Remittance of service charge and fee by the service provider.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 11
        },
        {
            "number": "13",
            "title": "13. Presumption with regard to service charge paid to service provider and other conditions of obtaining e-services.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 12
        },
        {
            "number": "14",
            "title": "14. Receipt or payment of money by or in favour of Government adopting the system of Electronic Service Delivery.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 13
        },
        {
            "number": "15",
            "title": "15. Filing of form, application or any other document.",
            "chapter": null,
            "content": "(a) life time;\n(b) preservability;\n(c) accessibility;\n(d) readability;\n(e) comprehensibility in respect of linked information;\n(f) evidentiary value in terms of authenticity and integrity;\n(g) controlled destructibility; and\n(h) augmentability.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 14
        },
        {
            "number": "16",
            "title": "16. Issue or grant of any license, permit, sanction or approval.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 15
        },
        {
            "number": "17",
            "title": "17. Creation of repository of electronically signed electronic records.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 16
        },
        {
            "number": "18",
            "title": "18. Procedure for making changes in a repository of electronically signed electronic records.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 17
        },
        {
            "number": "19",
            "title": "19. Creation of secure application software for Electronic Service Delivery.",
            "chapter": null,
            "content": "(a) secure Login of Authorised Agents, as are required to access the application system, through use of Electronic Signature Certificates;\n(b) secure access of Authorised Agents, to the repositories of electronically signed electronic records maintained by the Competent Authorities, for printing and delivery of the electronically signed license, permit, certificate, sanction or approvals; and\n(c) assign a unique identification to the voucher or receipt issued by any authorised agent while providing electronic services to the citizens.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 18
        },
        {
            "number": "20",
            "title": "20. Delivery of e-Services by the Authorised Service Provider or Authorised Agent.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 19
        },
        {
            "number": "21",
            "title": "21. Verification of Electronically signed documents.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 20
        },
        {
            "number": "22",
            "title": "22. Audit of the Information Systems and Accounts of Authorised Service Provider and authorised agents.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 21
        },
        {
            "number": "23",
            "title": "23. Use of special stationery in Electronic Service Delivery.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 22
        }
    ],
    "metadata": {
        "Act ID": "Last Updated 5th November, 2019 [guj328]",
        "Act Number": "Published vide Notification No. GST/1/2014/ITA/10/2012/GOI-57-1150/IT, dated 19.2.2014",
        "Enactment Date": "",
        "Act Year": "2014",
        "Short Title": "Gujarat Information Technology (Electronic Service Delivery) Rules, 2014",
        "Type": "STATE",
        "Location": "Gujarat"
    },
    "updated_at": "2026-09-29 21:55:19"
}