← Back to Directory
Delhi (Right of Citizen To Time Bound Delivery Of Services) Act, 2011
Delhi (Right of Citizen To Time Bound Delivery Of Services) Act, 2011
Sections
CHAPTER I
CHAPTER I
Section 11. Short title, extent commencement and application.
Section 12. Definitions.
Section 2
CHAPTER II
CHAPTER II
Section 43. Right of citizen to obtain time bound delivery of services.
Section 34. Liability of government servant to deliver services within the stipulated period.
Section 45. Monitoring the status of the application.
Section 56. E-governance of services through mutual understanding.
Section 67. Liability to pay cost.
Section 78. Payment of compensatory cost to the citizen.
Section 89. Appointment of competent officer.
Section 910. Procedure governing fixing of liability.
Section 10
CHAPTER III
CHAPTER III
Section 1311. Right of appeal.
Section 11
CHAPTER IV
CHAPTER IV
Section 1512. Developing culture to deliver services within fixed period.
Section 1213. Deemed service condition.
Section 1314. Supplement.
Section 1415. Power to make rules.
Section 1516. Power to remove difficulties.
Section 16
delhi-right-of-citizen-to-time-bound-delivery-of-services-act-2011.json
•
20 Sections
•
Delhi
{
"id": 27061,
"slug": "delhi-right-of-citizen-to-time-bound-delivery-of-services-act-2011",
"title": "Delhi (Right of Citizen To Time Bound Delivery Of Services) Act, 2011",
"short_title": "Delhi (Right of Citizen To Time Bound Delivery Of Services) Act, 2011",
"act_number": "Delhi Act 7 of 2003",
"act_year": 2011,
"act_type": "STATE",
"location": "Delhi",
"law_status": "unknown",
"enactment_date": null,
"description": "Delhi (Right of Citizen To Time Bound Delivery Of Services) Act, 2011",
"preamble": "",
"section_label": "Section",
"sections": [
{
"number": "1",
"title": "CHAPTER I",
"chapter": "CHAPTER I",
"content": "Preliminary",
"footnote": "",
"is_definition": false,
"sort_order": 0
},
{
"number": "1",
"title": "1. Short title, extent commencement and application.",
"chapter": null,
"content": "(i) persons appointed on casual or daily rates basis;\n(ii) persons employed on contract except when the contract provides otherwise;\n(iii) persons whose terms and conditions of services are regulated by or under the provisions of the Constitution.",
"footnote": "",
"is_definition": false,
"sort_order": 1
},
{
"number": "2",
"title": "2. Definitions.",
"chapter": null,
"content": "(a) \"Appellate Authority\" means an officer appointed by the Government or local body, as the case may be, by notification, invested with the power to hear appeals against the orders passed by any competent officer under this Act;\n(b) \"citizen related services\" include the services as specified in the Schedule;\n(c) \"competent officer\" means an officer appointed by the Government or local body, under section 9 of this Act, by notification, who shall be empowered to impose cost on the government servant defaulting or delaying the delivery of services in accordance with this Act;\n(d) \"Delhi\" means the National Capital Territory of Delhi;\n(e) \"department\" means a department of the Government or department of a local body, as the case may be;\n(f) \"Government\" means the Lieutenant Governor of the National Capital Territory of Delhi appointed by the President under article 239 and designated as such under article 239 AA of the Constitution;\n(g) \"government servant\" means a person appointed substantively to any civil service or post in connection with the affairs of the Government including, person working on deputation basis; and person appointed in a local body which is owned, controlled or substantially financed by that Government;\n(h) \"local body\" includes any public authority, municipality, Delhi Cantonment Board, Delhi Jal Board, Town Planning Authority, Delhi Development Authority or any other body or authority, by whatever name called, for the time being invested by law to render essential services of public utility within the territory of Delhi or to control, manage or regulate such services within a specified local area thereof;\n(i) \"notification\" means a notification published in the official Gazette;\n(j) \"public authority\" means any authority or body or institution of self governance established or constituted:\n(i) by or under the Constitution;\n(ii) by any other law made by Parliament;\n(iii) by any law made by the Legislature of a State or Union territory;\n(iv) by a notification issued or order made by the Government; and includes\n(a) a body owned,controlled or substantially financed by the Government;\n(b) a non-government organization substantially financed, directly or indirectly, by the funds provided by the Government; and\n(c) an organization or body corporate in its capacity as an instrumentality of State as defined under article 12 of the Constitution and rendering services of public utility in Delhi;\n(k) \"rule\" means a rule made by the Government under this Act, by notification;\n(l) \"Schedule\" means the Schedule appended to this Act;\n(m) \"year\" means a calendar year commencing on the 1st day of January and ending on the 31st day of December.",
"footnote": "",
"is_definition": true,
"sort_order": 2
},
{
"number": "4",
"title": "CHAPTER II",
"chapter": "CHAPTER II",
"content": "Citizens Right To Time Bound Delivery Of Services, And Procedure Governing Fixing Of Liability In Case Of Default, Etc.",
"footnote": "",
"is_definition": false,
"sort_order": 3
},
{
"number": "3",
"title": "3. Right of citizen to obtain time bound delivery of services.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 4
},
{
"number": "4",
"title": "4. Liability of government servant to deliver services within the stipulated period.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 5
},
{
"number": "5",
"title": "5. Monitoring the status of the application.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 6
},
{
"number": "6",
"title": "6. E-governance of services through mutual understanding.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 7
},
{
"number": "7",
"title": "7. Liability to pay cost.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 8
},
{
"number": "8",
"title": "8. Payment of compensatory cost to the citizen.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 9
},
{
"number": "9",
"title": "9. Appointment of competent officer.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 10
},
{
"number": "10",
"title": "10. Procedure governing fixing of liability.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 11
},
{
"number": "13",
"title": "CHAPTER III",
"chapter": "CHAPTER III",
"content": "Right Of Appeal Against The Order Fixing Liability",
"footnote": "",
"is_definition": false,
"sort_order": 12
},
{
"number": "11",
"title": "11. Right of appeal.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 13
},
{
"number": "15",
"title": "CHAPTER IV",
"chapter": "CHAPTER IV",
"content": "Miscellaneous",
"footnote": "",
"is_definition": false,
"sort_order": 14
},
{
"number": "12",
"title": "12. Developing culture to deliver services within fixed period.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 15
},
{
"number": "13",
"title": "13. Deemed service condition.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 16
},
{
"number": "14",
"title": "14. Supplement.",
"chapter": null,
"content": "",
"footnote": "",
"is_definition": false,
"sort_order": 17
},
{
"number": "15",
"title": "15. Power to make rules.",
"chapter": null,
"content": "(a) the manner and the forms of giving notice under this Act;\n(b) the procedure governing preliminary enquiry and adjudication by the competent officer governing fixing of liability of cost;\n(c) the procedure governing adjudication of appeals by the appellate authority;\n(d) the procedure pertaining to application governing citizen related services;\n(e) the procedure governing generation of application number online;\n(f) the procedure governing managing, maintaining, operating of online status of the applications of citizen related services;\n(g) any other matter which is required to be, or may be prescribed.",
"footnote": "",
"is_definition": false,
"sort_order": 18
},
{
"number": "16",
"title": "16. Power to remove difficulties.",
"chapter": null,
"content": "[SCHEDULE]\n(See Section 3)\nSl.\n\t\t\t\tNo.\nName of Service\nNo.\n\t\t\t\tof Days for Service Delivery after Receipt of Application\nDepartment/Organisation\n(1)\n(2)\n(3)\n(4)\n1.\nNew Electricity\n\t\t\t\tConnection (Domestic)\nThirty-five days\nBSES Rajdhani\n\t\t\t\tPower Limited\n2.\nNew Electricity\n\t\t\t\tConnection (Domestic)\nThirty-five days\nBSES Yamuna Power\n\t\t\t\tLimited\n3.\nNew Electricity\n\t\t\t\tConnection (Domestic)\nThirty-five days\nNorth Delhi Power\n\t\t\t\tLimited (NDPL)\n4.\nRegistration of\n\t\t\t\tEating House\nFifty-five days\nDelhi Police\n5.\nWork Plan for\n\t\t\t\tFinancial Assistance\nThirty days\nDelhi Park and\n\t\t\t\tGarden Society, Department of Environment, GNCTD\n6.\nGrant of License\n\t\t\t\tto Chemist\nThirty-five days\nDrugs Control\n7.\nEco-Club Grant for\n\t\t\t\tSchools and Colleges\nThirty days\nDepartment of\n\t\t\t\tEnvironment, GNCTD\n8.\nIssuance of Ration\n\t\t\t\tCard (APL)\nForty-five days\nFood Supplies and\n\t\t\t\tConsumer Affairs\n9.\nIssuance of Birth\n\t\t\t\tCertificate\nSeven days\nMunicipal\n\t\t\t\tCorporation of Delhi (MCD)\n10.\nIssuance of Death\n\t\t\t\tCertificate\nSeven days\nMunicipal\n\t\t\t\tCorporation of Delhi (MCD)\n11.\nIssuance of Birth\n\t\t\t\tCertificate\nSeven days\nNew Delhi\n\t\t\t\tMunicipal Council (NDMC)\n12.\nIssuance of Death\n\t\t\t\tCertificate\nSeven days\nNew Delhi\n\t\t\t\tMunicipal Council (NDMC)\n13.\nIssuance of\n\t\t\t\tDomicile Certificate\nTwenty-one days\nRevenue\n14.\nIssuance of Income\n\t\t\t\tCertificate\nTwenty-one days\nRevenue\n15.\nIssuance of\n\t\t\t\tNationality Certificate\nTwenty-one days\nRevenue\n16.\nIssuance of OBC\n\t\t\t\tCertificate\nSixty days\nRevenue\n17.\nIssuance of SC/ST\n\t\t\t\tCertificate\nSixty days\nRevenue\n18.\nIssuance of SC/ST\n\t\t\t\tCertificate (Other State)\nSixty days\nRevenue\n19.\nIssuance of\n\t\t\t\tSolvency Certificate\nTwenty-one days\nRevenue\n20.\nRegistration\n\t\t\t\tunder Delhi Value Added Tax (DVAT) and Central Sale Tax Act\nFifteen days\nTrade and Taxes\n21.\nIssuance of\n\t\t\t\tLearner's Driving License\nOne day\nTransport\n22.\nIssuance of\n\t\t\t\tPermanent Driving License\nOne day\nTransport\n23.\nRenewal of\n\t\t\t\tPermanent Driving License\nOne day\nTransport\n24.\nTransfer of\n\t\t\t\tOwnership of Vehicle\nTwenty-one days\nTransport\n25.\nIssuance of\n\t\t\t\tCertificate of Vehicle Fitness\nFifteen days\nTransport\n26.\nIssuance of\n\t\t\t\tRegistration Certificate of Vehicle\nTwenty-one days\nTransport\n27.\nGrant\n\t\t\t\tof Licences as Manufacturer of Weights and Measures\nForty-five days\nWeights and\n\t\t\t\tMeasures\n28.\nGrant\n\t\t\t\tof Licences as Repairer of Weights and Measures\nForty-five days\nWeights and\n\t\t\t\tMeasures\n29.\nGrant\n\t\t\t\tof Licences as Dealer in Weights and Measures\nForty-five days\nWeights and\n\t\t\t\tMeasures\n30.\nRenewal\n\t\t\t\tof Licences as Manufacturer of Weights and Measures\nForty-five days\nWeights and\n\t\t\t\tMeasures\n31.\nRenewal\n\t\t\t\tof Licences as Repairer of Weights and Measures\nForty-five days\nWeights and\n\t\t\t\tMeasures\n32.\nRenewal\n\t\t\t\tof Licences as Dealer in Weights and Measures\nForty-five days\nWeights and\n\t\t\t\tMeasures\n33.\nFirst\n\t\t\t\t(Fresh) Registration of the candidate possessing Pharmacy\n\t\t\t\tQualification from Pharmacy College/Tnstt. in Delhi\nSeven days\nDelhi Pharmacy\n\t\t\t\tCouncil\n34.\nRenewal\n\t\t\t\tof Registration Certificates of already registered Pharmacist\nSeven days\nDelhi Pharmacy\n\t\t\t\tCouncil\n35.\nLuxury Tax\n\t\t\t\tRegistration\nTwenty-five days\nExcise,\n\t\t\t\tEntertainment and Luxury Tax\n36.\nRegistration of\n\t\t\t\tCable Operator\nTwenty-five days\nExcise,\n\t\t\t\tEntertainment and Luxury Tax\n37.\nGrant of\n\t\t\t\tPerformance License in a licensed premises\nOne day\nDelhi Police\n38.\nTitle\n\t\t\t\tVerfication and Authentication of declaration regarding\n\t\t\t\tnewspaper/Magazines/Journals\nForty-five days\nDelhi Police\n39.\nHealth Trade\n\t\t\t\tLicense\nSixty days\nNew Delhi\n\t\t\t\tMunicipal Council (NDMC)\n40.\nBooking of Parks\nFifteen days\nNew Delhi\n\t\t\t\tMunicipal Council (NDMC)\n41.\nBooking of\n\t\t\t\tCommunity Halls\nOne day\nNew Delhi\n\t\t\t\tMunicipal Council (NDMC)\n42.\nNew Electricity\n\t\t\t\tConnection (Domestic)\nThirty-five days\nNew Delhi\n\t\t\t\tMunicipal Council (NDMC)\n43.\nNew Water\n\t\t\t\tConnection (Domestic)\nThirty-five days\nNew Delhi\n\t\t\t\tMunicipal Council (NDMC)\n44.\nBuilding Plan\n\t\t\t\tApproval\nSixty days\nNew Delhi\n\t\t\t\tMunicipal Council (NDMC)]\n45.\nAppointment\n\t\t\t\tof Returning Officer except in such housing societies where\n\t\t\t\tallotment of flats has not taken place\nTwenty Days\nRegistrar\n\t\t\t\tCooperative Societies (RCS)\n46.\nAppointment of\n\t\t\t\tAuditor for audit due in the current year\nFifteen Days\nRegistrar\n\t\t\t\tCooperative Societies (RCS)\n47.\nPark Booking\nOne Day\nMunicipal\n\t\t\t\tCorporation of Delhi (MCD)\n48.\nCommunity Hall\n\t\t\t\tBooking\nOne Day\nMunicipal\n\t\t\t\tCorporation of Delhi (MCD)\n49.\nOnline\n\t\t\t\tRegistration of Shops and Establishment\nOne Day\nLabour Department\n50.\nFree Hold of Group\n\t\t\t\tHousing Flats\nForty-Five Days\nDelhi Development\n\t\t\t\tAuthority\n51.\nFree Hold of DDA\n\t\t\t\tFlats\nForty-Five Days\nDelhi Development\n\t\t\t\tAuthority\n52.\nNew Water\n\t\t\t\tConnection (Domestic)\nThirty-Five Days\nDelhi Jal Board\n53.\nMutation of Water\n\t\t\t\tConnection\nFifteen Days\nDelhi Jal Board\n54.\nDisconnection of\n\t\t\t\tWater Connection\nFifteen Days\nDelhi Jal Board\n55.\nRegistration/Recognition\n\t\t\t\tof Private School\nOne Hundred Twenty\n\t\t\t\tDays\nDirectorate of\n\t\t\t\tEducation\n56.\nGrant\n\t\t\t\tof Permit of Service in Indian liquor and Foreign Liquor at a\n\t\t\t\tplace other than the Licensed Premises in the Form P-10\nFour Days\nExcise Department\n57.\nIssuance\n\t\t\t\tof Permit in Form P-13 for services of liquor at a temporary\n\t\t\t\tplace at hotel, restaurant and Club\nSix Days\nExcise Department\n58.\nNOC\n\t\t\t\tfor holding entertainment events under Delhi Entt. and Betting\n\t\t\t\tTax Act, 1996\nFifteen Days\nExcise Department\n59.\nGrant\n\t\t\t\tof License in Form L-30 for service of Indian and Foreign Liquor\n\t\t\t\tat home in excess of individual possession limit\nFifteen Days\nExcise Department\n60.\nRegistration of\n\t\t\t\tvendor on e-Procurement platform\nThree Days\nDepartment of\n\t\t\t\tInformation Technology\n61.\nGrant of Video\n\t\t\t\tGame Parlor License\nFifty-Five Days\nDelhi Police\n62.\nIssuance of second\n\t\t\t\tcopy of Driving License\nTwo Days\nTransport\n63.\nIssuance of\n\t\t\t\tInternational Driving License for Delhi\nTwo Days\nTransport\n64.\nIssuance of\n\t\t\t\tInternational Driving License for other State\nThirty-Five Days\nTransport\n65.\nIssuance of second\n\t\t\t\tcopy of Registration Certificate\nTwenty-One Days\nTransport\n66.\nIssuance of Fresh\n\t\t\t\tRoute Permit\nFifteen Days\nTransport\n67.\nIssuance of Fresh\n\t\t\t\tNational Permit\nFifteen Days\nTransport\n68.\nAddition of\n\t\t\t\tHire/Purchase\nTwenty-One Days\nTransport\n69.\nDeletion of\n\t\t\t\tHire/Purchase\nTwenty-One Days\nTransport\n70.\nTemporary\n\t\t\t\tRegistration of Vehicles\nFifteen Days\nTransport",
"footnote": "",
"is_definition": false,
"sort_order": 19
}
],
"metadata": {
"Act ID": "dl003",
"Act Number": "Delhi Act 7 of 2003",
"Enactment Date": "",
"Act Year": "2011",
"Short Title": "Delhi (Right of Citizen To Time Bound Delivery Of Services) Act, 2011",
"Type": "UNION_TERRITORY",
"Location": "Delhi"
},
"updated_at": "2026-09-29 21:55:22"
}