The Delhi Electricity Regulatory Commission (Forum for Redressal of Grievances of the Consumers and Ombudsman) Regulations, 2018

{
    "id": 27704,
    "slug": "delhi-electricity-regulatory-commission-forum-for-redressal-of-grievances-of-the-consumers-and-ombudsman-regulations-2018-27704",
    "title": "The Delhi Electricity Regulatory Commission (Forum for Redressal of Grievances of the Consumers and Ombudsman) Regulations, 2018",
    "short_title": "The Delhi Electricity Regulatory Commission (Forum for Redressal of Grievances of the Consumers and Ombudsman) Regulations, 2018",
    "act_number": "Published vide Notification No. 11(1453)/DERC/2016",
    "act_year": 2018,
    "act_type": "STATE",
    "location": "Delhi",
    "law_status": "unknown",
    "enactment_date": null,
    "description": "The Delhi Electricity Regulatory Commission (Forum for Redressal of Grievances of the Consumers and Ombudsman) Regulations, 2018",
    "preamble": "",
    "section_label": "Section",
    "sections": [
        {
            "number": "1",
            "title": "1. Short title, commencement and application.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 0
        },
        {
            "number": "2",
            "title": "2. Repeal of Regulations.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 1
        },
        {
            "number": "3",
            "title": "3. Definitions.",
            "chapter": null,
            "content": "(1) \"Act\" means the Electricity Act, 2003;\n(2) \"Chairperson\" means the Chairperson of the Forum and shall include the person designated by the Commission for the purpose;\n(3) \"Commission\" means Delhi Electricity Regulatory Commission;\n(4) \"Complainant\" means-\ni. a consumer as defined under clause (15) of Section 2 of the Act; or\nii. an applicant for a new electricity connection; or\niii. in case of death of a consumer, his legal heir(s) or authorized representative ; or\niv. Any other person claiming through or authorized by or acting as agent for the consumer and affected by the services or distribution business carried out by the distribution licensee.\n(5) \"Distribution Licensee\" means any person who has been granted a license to distribute electricity under section 14 of the Act by the Commission and includes deemed distribution licensees.\n(6) \"Forum\" means `Forum for redressal of consumer Grievances' constituted by distribution licensee pursuant to sub-section (5) of section 42 of the Act and these Regulations;\n(7) \"Grievance\" means any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which has been undertaken to be performed by a Distribution Licensee in pursuance of a license, contract, agreement or under the extant SOP Regulations which are within the jurisdiction of the Forum or Ombudsman, as the case may be.\n(8) \"Member\" means the Member of the Forum and unless the context otherwise requires, the expression `Member' shall also include the Chairperson;\n(9) \"Multi Tasking Staff\" means class of employees performing multitasks as given in the extant Policy decision of Department of Personnel & Training.\n(10) \"Ombudsman\" means an authority appointed or designated by the Commission, under sub-section (6) of Section 42 of the Act and these Regulations;\n(11) \"Representation\" means the representation made to the Ombudsman by the consumer in accordance with these Regulations.\n(12) \"SOP Regulations\" mean the extant Regulations issued by the Commission under Section 57 of the Act specifying the Standard of Performance of Distribution Licensee.",
            "footnote": "",
            "is_definition": true,
            "sort_order": 2
        },
        {
            "number": "4",
            "title": "4. Interpretation.",
            "chapter": null,
            "content": "Chapter II\nConstitution and Functions of the Forum",
            "footnote": "",
            "is_definition": true,
            "sort_order": 3
        },
        {
            "number": "5",
            "title": "5. Constitution of forum.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 4
        },
        {
            "number": "6",
            "title": "6. Qualifications for appointment of Chairperson and Members of the Forum.",
            "chapter": null,
            "content": "(i) Chairperson shall be a person possessing degree in Engineering from a recognized university, having at least thirty (30) years of experience. He shall also have adequate knowledge of Power Sector and have shown capacity in dealing with problems relating to consumer affairs;\n(ii) One Member shall be a person possessing degree in law from a recognized university and having at least twenty (20) years of experience in handling legal matters;\n(iii) One Member shall be a graduate in any field or discipline from a recognized university, with at least ten (10) years of experience in consumer related matters.\n(iv) Age Limit: the age of the applicant on the date of occurrence of vacancy shall be such that he may be able to serve at least one term of three (3) years at the Forum.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 5
        },
        {
            "number": "7",
            "title": "7. Constitution of Selection Committee to select Chairperson and Members of the Forum.",
            "chapter": null,
            "content": "(a) The Chairperson of the Commission\n...\nMember;\n(b) The Member of the Commission\n...\nMember;\n(c) The Member of the Commission\n...\nMember;\n(d) Subject Specialist\n...\nMember;",
            "footnote": "",
            "is_definition": false,
            "sort_order": 6
        },
        {
            "number": "8",
            "title": "8. Designating any person to officiate as Chairperson in certain circumstances.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 7
        },
        {
            "number": "9",
            "title": "9. Term of office and conditions of service.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 8
        },
        {
            "number": "10",
            "title": "10. Resignation and Removal of the Members.",
            "chapter": null,
            "content": "(i) has been adjudged an insolvent;\n(ii) has been convicted of an offence involving moral turpitude;\n(iii) has become physically or mentally incapable of acting as a member;\n(iv) has acquired such financial or other interest as is likely to affect prejudicially his functions as a member;\n(v) has so abused his position as to render his continuance in office prejudicial to the public interest;\n(vi) has been guilty of proved misbehavior:",
            "footnote": "",
            "is_definition": false,
            "sort_order": 9
        },
        {
            "number": "11",
            "title": "11. Secretary and Staff of the Forum.",
            "chapter": null,
            "content": "Chapter III\nJurisdiction and Proceedings of the Forum",
            "footnote": "",
            "is_definition": false,
            "sort_order": 10
        },
        {
            "number": "12",
            "title": "12. Jurisdiction of the Forum.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 11
        },
        {
            "number": "13",
            "title": "13. Limitation of Jurisdiction of the Forum.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 12
        },
        {
            "number": "14",
            "title": "14. Process of submission of Grievance.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 13
        },
        {
            "number": "15",
            "title": "15. Grievance Handling Procedure of the Forum.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 14
        },
        {
            "number": "16",
            "title": "16. Vacancies, etc. not to invalidate Proceedings.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 15
        },
        {
            "number": "17",
            "title": "17. Reasoned Orders.",
            "chapter": null,
            "content": "a. issue-wise decision;\nb. reasons for passing the order;\nc. directions, if any, to the Distribution Licensee or consumer or any other order, deemed appropriate in the facts and circumstances of the case; and\nd. directions to pay such amount as compensation as specified by the Commission in the SOP Regulations.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 16
        },
        {
            "number": "18",
            "title": "18. Supply of certified copies.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 17
        },
        {
            "number": "19",
            "title": "19. Power to Review.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 18
        },
        {
            "number": "20",
            "title": "20. Monitoring of the consumer Grievances by Forum.",
            "chapter": null,
            "content": "(i) a quarterly report on disposal of grievances within thirty (30) days of the close of the quarter; and\n(ii) a yearly report containing a general review of the activity of the Forum, within sixty (60) days of the close of the year.\nChapter IV\nConstitution and Functions of the Ombudsman",
            "footnote": "",
            "is_definition": false,
            "sort_order": 19
        },
        {
            "number": "21",
            "title": "21. Appointment of Ombudsman.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 20
        },
        {
            "number": "22",
            "title": "22. General Conditions regarding Eligibility for Appointment.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 21
        },
        {
            "number": "23",
            "title": "23. Constitution of Selection Committee for Appointment of Ombudsman.",
            "chapter": null,
            "content": "(a) The Chairperson of the Commission\n...\nMember;\n(b) The Member of the Commission\n...\nMember;\n(c) The Member of the Commission\n...\nMember;\n(d) Subject Specialist\n...\nMember;",
            "footnote": "",
            "is_definition": false,
            "sort_order": 22
        },
        {
            "number": "24",
            "title": "24. Designating any person to officiate as Ombudsman in certain circumstances.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 23
        },
        {
            "number": "25",
            "title": "25. Term of Office and conditions of service.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 24
        },
        {
            "number": "26",
            "title": "26. Resignation and Removal.",
            "chapter": null,
            "content": "(i) has been adjudged an insolvent;\n(ii) has been convicted of an offence involving moral turpitude;\n(iii) has become physically or mentally incapable of acting as such member;\n(iv) has acquired such financial or other interest as is likely to affect prejudicially his functions as a member;\n(v) has so abused his position as to render his continuance in office prejudicial to the public interest;\n(vi) has been guilty of proved misbehavior.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 25
        },
        {
            "number": "27",
            "title": "27. Secretary, Officers and other employees.",
            "chapter": null,
            "content": "(i) Secretary to the Ombudsman shall be a graduate from a recognized University having at least twenty (20) years of work experience as an executive in the middle management out of which minimum five (5) years experience shall be in carrying out functions of legal and administrative nature. The Experience of working in regulatory bodies/local bodies/public utilities and/or convening meetings of board of Directors in a company or corporation will be desirable.\n(ii) Advisor (Engineering) to the Ombudsman shall possess a graduate degree in Engineering or equivalent from a recognized University and shall have at least ten (10) years experience of working in Power Sector in the middle management level in a reputed organization.\n(iii) Advisor (Law) to the Ombudsman shall possess a graduate degree in Law from a recognized University and shall have at least ten (10) years of experience working as a Legal Advisor to an organization of repute. The Experience of working in regulatory bodies/local bodies/public utilities and/ or convening meetings of board of Directors in a company or corporation will be preferable.\n(iv) Age Limit: The Maximum Age limits for applying for the post of Secretary and Advisors shall be sixty two (62) years.\n(a) The Chairperson of the Commission\n...\nMember;\n(b) The Member of the Commission\n...\nMember;\n(c) The Member of the Commission\n...\nMember;\n(d) The Ombudsman\n...\nMember;\nChapter V\nProceedings and Powers of the Ombudsman",
            "footnote": "",
            "is_definition": false,
            "sort_order": 26
        },
        {
            "number": "28",
            "title": "28. Powers and duties of the Ombudsman.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 27
        },
        {
            "number": "29",
            "title": "29. Filing of representation before the Ombudsman.",
            "chapter": null,
            "content": "(i) unless the complainant has submitted the representation to the Ombudsman in the specified format;\n(ii) unless it has been shown to the Ombudsman that (a) the Forum has not redressed the grievance, or (b) the Forum has not passed an order on the grievance for its redressal within a maximum period of two (2) months from the date of receipt of the grievance by the Forum:\n(iii) unless the representation against an order of the Forum was made within the period set out in these Regulations;\n(iv) unless the Ombudsman is satisfied that the representation is not in respect of the same subject matter that has already been settled by the complainant;\n(v) where the representation by the complainant, in respect of the same grievance, is pending in any proceedings before any court, tribunal or arbitrator or any other authority, or a decree or award or a final order has already been passed by any such court, tribunal, arbitrator or authority;\n(vi) unless the complainant has deposited in the stipulated manner, an amount equal to one-third of the amount, that is required to be paid by him in terms of the order of the Forum with the licensee through DD or through modes as specified by the Commission from time to time and documentary evidence of such deposit is enclosed with the representation.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 28
        },
        {
            "number": "30",
            "title": "30. Proceedings of the Ombudsman.",
            "chapter": null,
            "content": "(i) frivolous, vexatious, malafide;\n(ii) without any sufficient cause;\n(iii) there is no prima facie loss or damage or inconvenience caused to the consumer; or\n(iv) complicated in nature such that the representation requires consideration of elaborate documentary and oral evidence and the proceedings before the Ombudsman are not appropriate for adjudication of such representations:\n(i) issue-wise decision;\n(ii) reasons for passing the order;\n(iii) directions, if any, to the Distribution Licensee or consumer or any other order, deemed appropriate in the facts and circumstances of the case; and\n(iv) directions to pay such amount as compensation as specified by the Commission in the SOP Regulations.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 29
        },
        {
            "number": "31",
            "title": "31. Finality of award.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 30
        },
        {
            "number": "32",
            "title": "32. Powers to remand matters to the Forum.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 31
        },
        {
            "number": "33",
            "title": "33. Power to Review.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 32
        },
        {
            "number": "34",
            "title": "34. Powers to call information.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 33
        },
        {
            "number": "35",
            "title": "35. Monitoring of the representations of the Ombudsman.",
            "chapter": null,
            "content": "Chapter VI\nMiscellaneous",
            "footnote": "",
            "is_definition": false,
            "sort_order": 34
        },
        {
            "number": "36",
            "title": "36. General.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 35
        },
        {
            "number": "37",
            "title": "37. Power to remove difficulties.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 36
        },
        {
            "number": "38",
            "title": "38. Inherent powers of the Commission.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 37
        }
    ],
    "metadata": {
        "Act ID": "dl181",
        "Act Number": "Published vide Notification No. 11(1453)/DERC/2016-17/5620/2820, dated 8.3.2018",
        "Enactment Date": "",
        "Act Year": "2018",
        "Short Title": "The Delhi Electricity Regulatory Commission (Forum for Redressal of Grievances of the Consumers and Ombudsman) Regulations, 2018",
        "Type": "UNION_TERRITORY",
        "Location": "Delhi"
    },
    "updated_at": "2026-09-29 21:55:22"
}