Chhattisgarh State Electricity Regulatory Commission (Redressal of Grievances of Consumers and Establishment of Forum and Electricity Ombudsman) Regulations, 2004

{
    "id": 16046,
    "slug": "chhattisgarh-state-electricity-regulatory-commission-redressal-of-grievances-of-consumers-and-establishment-of-forum-and-electricity-ombudsman-regulations-2004",
    "title": "Chhattisgarh State Electricity Regulatory Commission (Redressal of Grievances of Consumers and Establishment of Forum and Electricity Ombudsman) Regulations, 2004",
    "short_title": "Chhattisgarh State Electricity Regulatory Commission (Redressal of Grievances of Consumers and Establishment of Forum and Electricity Ombudsman) Regulations, 2004",
    "act_number": "Published vide Notification No. 4/CSERC/2004, date",
    "act_year": 2004,
    "act_type": "STATE",
    "location": "Chhattisgarh",
    "law_status": "unknown",
    "enactment_date": null,
    "description": "Chhattisgarh State Electricity Regulatory Commission (Redressal of Grievances of Consumers and Establishment of Forum and Electricity Ombudsman) Regulations, 2004",
    "preamble": "",
    "section_label": "Section",
    "sections": [
        {
            "number": "1",
            "title": "1. Short Title and Commencement.",
            "chapter": null,
            "content": "2.\n3.\n4.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 0
        },
        {
            "number": "5",
            "title": "5. Definitions.",
            "chapter": null,
            "content": "(a) \"Central Act\" means the Electricity Act, 2003 (No. 36 of 2003);\n(b) \"Chairperson\" means the Chairperson of the Forum;\n(c) \"Commission\" means the Chhattisgarh State Electricity Regulatory Commission;\n(d) \"Complainant\" means-\n(i) a consumer as defined under clause (15) of Section 2 of the Central Act; of\n(ii) an applicant for a new connection; or\n(iii) any registered consumer association; or\n(iv) any unregistered association of consumers, where the consumers have similar interest; or\n(v) in case of death of a consumer, his legal heirs or representatives who makes a complaint.\n(e) \"complaint\" means any representation in writing made by a complainant regarding any of the following\n(a) Interruption in power supply;\n(b) Voltage related complaints;\n(c) Load shedding/scheduled outage;\n(d) Meter related complaints;\n(e) Electricity bill related complaints;\n(f) Disconnection and reconnection of power supply;\n(g) Delay in new connection;\n(h) Other complaints like damage to consumer's equipment/ network/ premises, or requests for reduction/enhancement in load/demand, or non-payment of interest on security deposit, or recovery of excessive charges for any services, or actions of vigilance squad.\n(f) \"consumer dispute\" means a dispute where the person against whom a complaint has been made, denies or disputes the contents of the complaint.\n(g) \"defect\" means any fault, imperfection or shortcoming in the quality, quantity, purity or standard of service, equipment or material which is required to be maintained by or under any law for the time being in force or under any contract, express or implied, or as is claimed by the distribution licensee in any manner whatsoever in relation to electricity service.\n(h) In particular and without prejudice to the generality of the term the \"Electricity Service\" means supply, billing, metering and maintenance of electrical energy to the consumer and all other related services, etc.;\n(i) \"Electricity Ombudsman (Vidyut Lokpal)\" means an authority to be appointed or designated by the Commission, under sub-section (6) of Section 42 of the Central Act.\n(j) \"Forum\" means \"Forum for Redressal of Grievances of Consumer', constituted by each licensee in terms of sub-section (5) of section 42 of the Central Act;\n(k) \"Grievance\" means a complaint filed by an affected person;\n(l) \"Licensee\" in these regulations includes a deemed licensee.\n6.\nChapter 2\nRedressal of Consumer Grievances",
            "footnote": "",
            "is_definition": true,
            "sort_order": 1
        },
        {
            "number": "7",
            "title": "7. Internal Grievance Redressal Machinery (IGRM).",
            "chapter": null,
            "content": "8.\n9.\n10.\n11.\n12.\nChapter 3\nForum for Redressal of Consumers Grievances\n13.\n[14.\n(a) An officer not below the rank of Superintending Engineer, who possesses a degree in Electrical Engineering and has 20 years of experience in the distribution of electricity having served as a Superintending Engineer or on a higher post.\n(b) An officer not below the rank of Joint Director (Finance/Accounts) or Senior Accounts Officer, who has at least 10 years experience in Finance/Accounts in the electricity sector having served on  an appointment not below the rank of Joint Director (Finance/Accounts) or Senior Accounts Officer or any other senior position for at least 5 years.\n15.\n(a) A serving officer not below the rank of Superintending Engineer or a retired person who possesses degree in Electrical Engineering and has at least 20 years experience in the distribution of electricity having served as Superintending Engineer or on a higher post.\n(b) A serving officer not below the rank of Joint Director, Finance/Accounts or a retired person who possesses a degree in Finance and Accounts and has at least 10 years experience in the electricity sector having served on an appointment not below the rank of Joint Director, Finance/Accounts.\n(c) A representative of consumers preferably an office bearer of a consumer society recognized by the Commission.\n16.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 2
        },
        {
            "number": "17",
            "title": "17. Procedure before the Forum.",
            "chapter": null,
            "content": "18.\n19.\n20.\n21.\n22.\n23.\n(a) any consumer who is not satisfied with solution offered by the licensee through the procedure prescribed in Chapter 2 (IGRM) of these regulations; or\n(b) HT consumers who dispute their bills or any part thereof and the disputed amount is more than Rs. 20,000/, excluding cases where the disputed amount is due to arithmetical or clerical errors; or\n(c) LT consumers who dispute their bills or any part thereof and the disputed amount is more than Rs. 20000/-, excluding cases where the disputed amount is due to arithmetical or clerical errors.\n24.\n25.\n(b) If the concerned office of the licensee, on receipt of a copy of the complaint, referred to him under Regulation 25 denies or disputes the allegations contained in the complaint, or omits or fails to take any action to represent his case within the time given by the forum, the forum shall proceed to settle the consumer dispute.\n(i) on the basis of evidence brought to its notice by the complainant and the distribution licensee, where the distribution licensee denies or disputes the allegations contained in the complaint, or\n(ii) exparte on the basis of evidence brought to its notice by the complainant where the distribution licensee omits or fails to take any action to represent his case within the time given by the forum.\n(c) If the complainant fails to appear on the date of hearing before the forum, the forum may either dismiss the complaint in default or decide it on merits.\n26.\n27.\n28.\n29.\n30.\n31.\n32.\n33.\nChapter 4\nElectricity Ombudsman (Vidyut Lokpal)",
            "footnote": "",
            "is_definition": false,
            "sort_order": 3
        },
        {
            "number": "34",
            "title": "34. Appointment of Electricity Ombudsman.",
            "chapter": null,
            "content": "35.\n36.\n37.\n38.\n39.\n40.\n41.\n42.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 4
        },
        {
            "number": "43",
            "title": "43. Representation to the Electricity Ombudsman.",
            "chapter": null,
            "content": "44.\n45.\n46.\n47.\n(a) be in writing,\n(b) be signed by the consumer or the licensee as the case may be,\n(c) disclose the name and address of the consumer/licensee,\n(d) contain the details of the grievance including the award of the Grievance Redressal Forum of the licensee, and\n(e) contain details of complaint made to any other authority/court of law.\n48.\n49.\n50.\n(a) to provide further information or documents; or\n(b) to verify all or any part of the representation on affidavit.\n51.\n[52.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 5
        },
        {
            "number": "53",
            "title": "53. Procedure before Electricity Ombudsman.",
            "chapter": null,
            "content": "54.\n55.\n56.\n57.\n58.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 6
        },
        {
            "number": "59",
            "title": "59. Electricity Ombudsman to act fairly and equitably.",
            "chapter": null,
            "content": "60.\n61.\n62.\n63.\n64.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 7
        },
        {
            "number": "65",
            "title": "65. Final order by the Electricity Ombudsman.",
            "chapter": null,
            "content": "66.\n67.\n68.\n69.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 8
        },
        {
            "number": "70",
            "title": "70. Other functions of the Electricity Ombudsman.",
            "chapter": null,
            "content": "71.\n72.\nChapter 5\nMiscellaneous",
            "footnote": "",
            "is_definition": false,
            "sort_order": 9
        },
        {
            "number": "73",
            "title": "73. Powers to remove difficulties.",
            "chapter": null,
            "content": "74.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 10
        },
        {
            "number": "75",
            "title": "75. Power to Amend.",
            "chapter": null,
            "content": "[76. Report of the Ombudsman.\n(b) The report under regulation 76 (a) above shall be forwarded to the CSERC and the State Government within 45 days after the end of the relevant period of six months.]\n77.\n78.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 11
        },
        {
            "number": "79",
            "title": "79. Availability of Forms/Rules.",
            "chapter": null,
            "content": "(a) CSERC (Redressal of grievances of consumers and establishment of forum and Electricity Ombudsman) Regulations, 2004.\n(b) Various forms for lodging of complaints.\n(c) Application form for power supply.\n(d) Seniority list for new connections.\n(e) Schedule of miscellaneous charge.\n(f) Applicable electricity tariff and surcharges/duties.\n(g) The Electricity Act 2003, (36 of 2003).\n(h) The Indian Electricity Rules, 1956.\n(i) List of approved wiring contractors.\n(j) The licensee will also display on its notice board; names, addresses and telephone numbers of its officers of the licensee.\n(k) Office timings for bill collection.\n(l) Time of the scheduled power cuts.\n(m) The time period within which the different types of complaints will be resolved by the licensee.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 12
        },
        {
            "number": "80",
            "title": "80. Infrastructure and Training.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 13
        },
        {
            "number": "81",
            "title": "81. Savings.",
            "chapter": null,
            "content": "82.\n83.\n84.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 14
        }
    ],
    "metadata": {
        "Act ID": "Last Updated 1st November, 2019 [cg132]",
        "Act Number": "Published vide Notification No. 4/CSERC/2004, dated 30.09.2004",
        "Enactment Date": "",
        "Act Year": "2004",
        "Short Title": "Chhattisgarh State Electricity Regulatory Commission (Redressal of Grievances of Consumers and Establishment of Forum and Electricity Ombudsman) Regulations, 2004",
        "Type": "STATE",
        "Location": "Chhattisgarh"
    },
    "updated_at": "2026-09-29 21:55:19"
}