Andhra Pradesh Electricity Regulatory Commission (Establishment of Forum and Ombudsman for Redressal of Grievances of the Consumers) Regulations, 2003

{
    "id": 14453,
    "slug": "andhra-pradesh-electricity-regulatory-commission-establishment-of-forum-and-ombudsman-for-redressal-of-grievances-of-the-consumers-regulations-2003",
    "title": "Andhra Pradesh Electricity Regulatory Commission (Establishment of Forum and Ombudsman for Redressal of Grievances of the Consumers) Regulations, 2003",
    "short_title": "Andhra Pradesh Electricity Regulatory Commission (Establishment of Forum and Ombudsman for Redressal of Grievances of the Consumers) Regulations, 2003",
    "act_number": "Published vide Notification Lr. No. APERC/Secy/F/D",
    "act_year": 2003,
    "act_type": "STATE",
    "location": "Andhra Pradesh",
    "law_status": "unknown",
    "enactment_date": null,
    "description": "Andhra Pradesh Electricity Regulatory Commission (Establishment of Forum and Ombudsman for Redressal of Grievances of the Consumers) Regulations, 2003",
    "preamble": "",
    "section_label": "Section",
    "sections": [
        {
            "number": "1",
            "title": "1. Short Title, Commencement and Interpretation.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": true,
            "sort_order": 0
        },
        {
            "number": "2",
            "title": "2. Definitions.",
            "chapter": null,
            "content": "(a) \"Act\" means the Electricity Act, 2003;\n(b) \"Appointed Date\" means 10th June 2003;\n(c) \"Commission\" means the Andhra Pradesh Electricity Regulatory Commission.\n(d) \"Complainant\" shall include -\n(i) A consumer as defined under clause (15) of Section 2 of the Act;\n(ii) An applicant for new connections;\n(iii) Any registered consumer society\n(iv) Any unregistered association of consumers, where the consumers have similar interest:\n(e) \"Complaint\" means the letter of application filed with the Forum seeking redressal of grievances concerning the supply of electricity or the services rendered by the licensee.\n(f) \"Forum\" means Forum for redressal of grievances of the consumers to be constituted by licensee in terms of sub-section (5) of Section 42 of the Act read with these Regulations:\n(g) \"Grievance\" means a complaint filed by the affected consumer;\n(h) \"Licensee\" means a Distribution Licensee authorised to operate and maintain a distribution system for supplying electricity to the consumers in the concerned area of supply;\n(i) \"Ombudsman\" means an authority designated by the Commission, under sub-section (6) of Section 42 of the Act read with these Regulations:\n(j) Words and expressions used and not defined in this regulation but defined in the Electricity Act, 2003 (36 of 2003) shall have the meanings assigned to them in the said Act.\nChapter 2\nForum for Redressal of Grievances of the Consumers",
            "footnote": "",
            "is_definition": true,
            "sort_order": 1
        },
        {
            "number": "3",
            "title": "3. Constitution of the Forum for Redressal of Grievances of the Consumers.",
            "chapter": null,
            "content": "(i) Chairperson of the Forum shall be a serving officer of the licensee or a retired person possessing degree in electrical engineering and having at least 20 years of experience in the distribution of electricity and not below the rank of Superintending Engineer.\n(ii) One member who is a serving officer of the licensee or a retired person having at least 10 years of experience in Accounting out of which at least 5 years in revenue matters and not below the rank of Senior Accounts Officer.\n(iii) One member who is a serving officer of the licensee or a retired person having at least 5 years of experience in legal matters and not below the rank of Assistant Secretary.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 2
        },
        {
            "number": "4",
            "title": "4. Removal of Members.",
            "chapter": null,
            "content": "(i) has been adjudged as undischarged insolvent; or\n(ii) has been convicted of an offence involving moral turpitude; or\n(iii) has become physically or mentally incapable of acting as such member; or\n(iv) has without reasonable cause refused or failed to discharge his functions for a period of at least three months; or\n(v) ceases to fulfil any of the conditions of his appointment as member; or\n(vi) has acquired such financial or other interest that can affect prejudicially his functions as a member; or\n(vii) has conducted himself in a manner or has so abused his position as to render his continuance in office prejudicial to the public interest or to the objects and purpose of the Act.\n(vi) and (vii) of clause 4, until the person appointed by the licensee has carried out an enquiry and has forwarded a report to the licensee.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 3
        },
        {
            "number": "5",
            "title": "5. Functions of the Forum.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 4
        },
        {
            "number": "6",
            "title": "6. Appeal.",
            "chapter": null,
            "content": "Chapter 3\nOmbudsman",
            "footnote": "",
            "is_definition": false,
            "sort_order": 5
        },
        {
            "number": "7",
            "title": "7. Appointment of Ombudsman.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 6
        },
        {
            "number": "8",
            "title": "8. Functions of Ombudsman.",
            "chapter": null,
            "content": "(1) The Ombudsman may receive and consider all representations filed by the Complainant for non-redressal of the grievance by the Forum under Sub-section (5) of Section 42 of the Act. Notwithstanding the above the Ombudsman shall not entertain any representation in regard to matter which are subject matters of existing or proposed proceedings before the Commission or before any other authority including under part X, XI, XII, XIV and XV of the Act.\n(2) The Ombudsman shall in the first instance act as counsellor and mediator in matters which are the subject matter of the representation filed.\n(3) The Ombudsman will draw up an annual budget for his office in consultation with the Commission and shall exercise the powers of expenditure within the approved budget. The Commission will indicate the respective share of expenditure, to be borne by each licensee and to be released quarterly in advance.\n(4) Other functions prescribed by the Commission\n(5) The Ombudsman shall exercise general powers of superintendence and control over his office and shall be responsible for the conduct of business of the office.",
            "footnote": "",
            "is_definition": false,
            "sort_order": 7
        },
        {
            "number": "9",
            "title": "9. Representation to Ombudsman.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 8
        },
        {
            "number": "10",
            "title": "10. Ombudsman to Act Fairly and Equitably.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 9
        },
        {
            "number": "11",
            "title": "11. Promotion of Settlement by Agreement.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 10
        },
        {
            "number": "12",
            "title": "12. Award.",
            "chapter": null,
            "content": "Chapter 4\nGeneral",
            "footnote": "",
            "is_definition": false,
            "sort_order": 11
        },
        {
            "number": "13",
            "title": "13. Savings.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 12
        },
        {
            "number": "14",
            "title": "14. Powers to Remove Difficulties.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 13
        },
        {
            "number": "15",
            "title": "15. Power to Amend.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 14
        },
        {
            "number": "16",
            "title": "16. Submissions of Reports to the Commission.",
            "chapter": null,
            "content": "",
            "footnote": "",
            "is_definition": false,
            "sort_order": 15
        }
    ],
    "metadata": {
        "Act ID": "Last Updated 12th August, 2019 [ap327]",
        "Act Number": "Published vide Notification Lr. No. APERC/Secy/F/D. No. 2801/2003, dated 29.11.2003",
        "Enactment Date": "",
        "Act Year": "2003",
        "Short Title": "Andhra Pradesh Electricity Regulatory Commission (Establishment of Forum and Ombudsman for Redressal of Grievances of the Consumers) Regulations, 2003",
        "Type": "STATE",
        "Location": "Andhra Pradesh"
    },
    "updated_at": "2026-09-29 21:55:18"
}