{ "id": 650, "slug": "the-gujarat-right-of-citizens-to-public-services-act-2013", "title": "THE GUJARAT (RIGHT OF CITIZENS TO PUBLIC SERVICES) ACT, 2013", "short_title": "The Gujarat (Right of Citizens to Public Services) Act, 2013", "act_number": "16", "act_year": 2013, "act_type": "STATE", "location": "Dadra and Nagar Haveli and Daman and Diu", "law_status": "valid", "enactment_date": "2013-01-01", "description": "The Gujarat (Right of Citizens to Public Services) Act, 2013", "preamble": "", "section_label": "Section", "sections": [ { "number": "1", "title": "An ACT", "chapter": null, "content": "to lay down an obligation upon every public authority to render public services within the prescribed time limit and provide for a grievance redressal mechanism to citizens for non-compliance and for the matters connected therewith or incidental thereto.", "footnote": "", "is_definition": false, "sort_order": 0 }, { "number": "2", "title": "Preamble Recital", "chapter": null, "content": "It is hereby enacted in the Sixty-fourth Year of the Republic of India as follows:-", "footnote": "", "is_definition": false, "sort_order": 10 }, { "number": "3", "title": "CHAPTER I - PRELIMINARY", "chapter": "CHAPTER I", "content": "CHAPTER I\nPRELIMINARY", "footnote": "", "is_definition": false, "sort_order": 20 }, { "number": "1", "title": "Section 1(1)", "chapter": null, "content": "This Act may be called the Gujarat (Right of Citizens to Public Services) Act, 2013.", "footnote": "", "is_definition": false, "sort_order": 30 }, { "number": "1", "title": "Section 1(2)", "chapter": null, "content": "It shall extend to the whole of the Union Territory of Dadra and Nagar Haveli and Daman and Diu.", "footnote": "", "is_definition": false, "sort_order": 40 }, { "number": "1", "title": "Section 1(3)", "chapter": null, "content": "This section shall come into force at once and the remaining provisions shall come into force on such date as the State Government may, by notification in the Official Gazette, appoint; and different dates may be appointed for different provisions of the Act.", "footnote": "", "is_definition": false, "sort_order": 50 }, { "number": "2", "title": "Section 2. Definitions", "chapter": null, "content": "In this Act, unless the context otherwise requires,-", "footnote": "", "is_definition": true, "sort_order": 60 }, { "number": "2", "title": "Section 2(a)", "chapter": null, "content": "\"Authority\" means a Union Territory Appellate Authority constituted under sub-section (1) of section 12;", "footnote": "", "is_definition": true, "sort_order": 70 }, { "number": "2", "title": "Section 2(b)", "chapter": null, "content": "\"complaint\" means a complaint filed by a citizen regarding any grievance relating to, or arising out of, any failure in rendering of services as notified in section 4 or in the functioning of a public authority, but does not include grievance relating to the service matters of a public servant whether serving or retired;", "footnote": "", "is_definition": true, "sort_order": 80 }, { "number": "2", "title": "Section 2(c)", "chapter": null, "content": "\"days\" means the working days, referred to as the timeline;", "footnote": "", "is_definition": true, "sort_order": 90 }, { "number": "2", "title": "Section 2(d)", "chapter": null, "content": "\"Designated Authority\" means such officer, as may be designated by the public authority, who shall be above the rank of the Grievance Redressal Officer referred to in sub-section (1) of section 6;", "footnote": "", "is_definition": true, "sort_order": 100 }, { "number": "2", "title": "Section 2(e)", "chapter": null, "content": "\"Designated Officer\" means an officer whose name is published under section 5 for rendering of services;", "footnote": "", "is_definition": true, "sort_order": 110 }, { "number": "2", "title": "Section 2(f)", "chapter": null, "content": "\"Grievance Redressal Officer\" means a Grievance Redressal Officer appointed under sub-section (1) of section 6;", "footnote": "", "is_definition": true, "sort_order": 120 }, { "number": "2", "title": "Section 2(g)", "chapter": null, "content": "\"member\" means a person appointed as a member of the Union Territory Appellate Authority under sub-section (2) of section 12;", "footnote": "", "is_definition": true, "sort_order": 130 }, { "number": "2", "title": "Section 2(h)", "chapter": null, "content": "\"prescribed\" means prescribed by rules made under section 29;", "footnote": "", "is_definition": true, "sort_order": 140 }, { "number": "2", "title": "Section 2(i)", "chapter": null, "content": "\"public authority\" means any authority or body or institution of Government established or constituted, -", "footnote": "", "is_definition": true, "sort_order": 150 }, { "number": "2", "title": "Section 2(i)(i)", "chapter": null, "content": "by or under the Constitution;", "footnote": "", "is_definition": true, "sort_order": 160 }, { "number": "2", "title": "Section 2(i)(ii)", "chapter": null, "content": "by any other law made by Parliament;", "footnote": "", "is_definition": true, "sort_order": 170 }, { "number": "2", "title": "Section 2(i)(iii)", "chapter": null, "content": "by any law made by the State Legislature;", "footnote": "", "is_definition": true, "sort_order": 180 }, { "number": "2", "title": "Section 2(i)(iv)", "chapter": null, "content": "by notification issued or order made by the State Government, and includes any,-", "footnote": "", "is_definition": true, "sort_order": 190 }, { "number": "2", "title": "Section 2(i)(iv)(a)", "chapter": null, "content": "body owned, controlled or substantially financed by funds provided by the State Government;", "footnote": "", "is_definition": true, "sort_order": 200 }, { "number": "2", "title": "Section 2(i)(iv)(b)", "chapter": null, "content": "non-Government organization substantially financed, directly or indirectly by funds provided by the State Government;", "footnote": "", "is_definition": true, "sort_order": 210 }, { "number": "2", "title": "Section 2(i)(iv)(c)", "chapter": null, "content": "an organization or body corporate in its capacity as an instrumentality of \"State\" as defined under article 12 of the Constitution and rendering services of public utility in the Union Territory of Dadra & Nagar Haveli and Daman and Diu;", "footnote": "", "is_definition": true, "sort_order": 220 }, { "number": "2", "title": "Section 2(i)(iv)(d)", "chapter": null, "content": "Government company as defined under clause 45 of section 2 of the Companies Act, 2013 which is a Union Territory Public Sector Undertaking;", "footnote": "", "is_definition": true, "sort_order": 230 }, { "number": "2", "title": "Section 2(i)(iv)(e)", "chapter": null, "content": "any other company which supplies goods or renders services to the State Government in pursuance of an obligation imposed under any Central or State Act or under any licence or authorisation under any law for the time being in force.", "footnote": "", "is_definition": true, "sort_order": 240 }, { "number": "2", "title": "Section 2(i)(v)", "chapter": null, "content": "by an agreement or memorandum of understanding between the State Government and any private entity as Public-Private Partnership or otherwise;", "footnote": "", "is_definition": true, "sort_order": 250 }, { "number": "2", "title": "Section 2(j)", "chapter": null, "content": "\"service\" means all the goods and services, including functions, obligations, responsibility or duty, to be provided or rendered by a public authority;", "footnote": "", "is_definition": true, "sort_order": 260 }, { "number": "2", "title": "Section 2(k)", "chapter": null, "content": "'State Government' means Union territory Administration of Dadra & Nagar Haveli and Daman and Diu headed by the Administrator appointed by the President under Article 239 of the Constitution.", "footnote": "", "is_definition": true, "sort_order": 270 }, { "number": "29", "title": "CHAPTER II - RIGHT TO DELIVERY OF SERVICES", "chapter": "CHAPTER II", "content": "CHAPTER II\nRIGHT TO DELIVERY OF SERVICES", "footnote": "", "is_definition": false, "sort_order": 280 }, { "number": "3", "title": "Section 3. Right to services", "chapter": null, "content": "Subject to the provisions of this Act, every individual citizen shall have the right to time bound delivery of services and redressal of grievances.", "footnote": "", "is_definition": false, "sort_order": 290 }, { "number": "31", "title": "CHAPTER III - NOTIFICATION OF SERVICES BY STATE GOVERNMENT", "chapter": "CHAPTER III", "content": "CHAPTER III\nNOTIFICATION OF SERVICES BY STATE GOVERNMENT", "footnote": "", "is_definition": false, "sort_order": 300 }, { "number": "4", "title": "Section 4. Notification of services by State Government", "chapter": null, "content": "The State Government may, from time to time, notify the services to which this Act shall apply and the stipulated time-limits within which the services shall be provided.", "footnote": "", "is_definition": false, "sort_order": 310 }, { "number": "5", "title": "Section 5. Obligation of Public Authority to publish names of individuals responsible for rendering services", "chapter": null, "content": "A public authority shall, within two months of the notification issued under section 4, publish the names and addresses of Designated Officers responsible for rendering of services notified under section 4.", "footnote": "", "is_definition": false, "sort_order": 320 }, { "number": "34", "title": "CHAPTER IV - APPOINTMENT AND OBLIGATIONS OF GRIEVANCE REDRESSAL OFFICERS", "chapter": "CHAPTER IV", "content": "CHAPTER IV\nAPPOINTMENT AND OBLIGATIONS OF GRIEVANCE REDRESSAL OFFICERS", "footnote": "", "is_definition": false, "sort_order": 330 }, { "number": "6", "title": "Section 6(1)", "chapter": null, "content": "Every public authority shall, within two months of a notification issued under section 4, designate as many officers as may be necessary as Grievance Redressal Officers in all administrative units or offices at the Union Territory, district, municipal councils, notified areas, panchayats and such other offices whereat services are rendered to receive, enquire into and redress any complaints from citizens in the manner as may be prescribed:", "footnote": "", "is_definition": false, "sort_order": 340 }, { "number": "6", "title": "Proviso to Section 6(1)", "chapter": null, "content": "Provided that the Grievance Redressal Officer so appointed shall be at least one level above, and be deemed to have administrative control on the Designated Officer.", "footnote": "", "is_definition": false, "sort_order": 350 }, { "number": "6", "title": "Section 6(2)", "chapter": null, "content": "Every public authority shall, immediately on appointment of a Grievance Redressal Officer, display at its office or customer care centre or help desk or Jan Seva Kendra and at the sales outlet, if any, website and at the office of the Grievance Redressal Officer, the name of the Grievance Redressal Officer, his address and telephone number, E-mail address, facsimile number and other means, if any, of contacting him, in respect of each area for which the Grievance Redressal Officer has been appointed.", "footnote": "", "is_definition": false, "sort_order": 360 }, { "number": "6", "title": "Section 6(3)", "chapter": null, "content": "Every public authority shall appoint or designate such number of Grievance Redressal Officer under sub-section (1) for such areas, as may be considered by it necessary, for the Grievance Redressal Officer to be easily accessible and available for redressal of grievance of the public.", "footnote": "", "is_definition": false, "sort_order": 370 }, { "number": "6", "title": "Section 6(4)", "chapter": null, "content": "The Grievance Redressal Officer shall provide all necessary assistance to citizens in filing complaints.", "footnote": "", "is_definition": false, "sort_order": 380 }, { "number": "6", "title": "Section 6(5)", "chapter": null, "content": "Where a complainant is unable to make a complaint in writing, the Grievance Redressal Officer shall render all reasonable assistance to the person making the request orally to reduce the same in writing.", "footnote": "", "is_definition": false, "sort_order": 390 }, { "number": "7", "title": "Section 7. Acknowledgement of complaint by receipt thereof", "chapter": null, "content": "All complaints shall, within three working days of the making of the complaint, be acknowledged by a receipt, issued in writing or through electronic means or through text message or through any other means as may be prescribed, specifying the date, time, place, unique complaint number and particulars of receiver of complaint along with the stipulated time frame within which the complaint shall be redressed.", "footnote": "", "is_definition": false, "sort_order": 400 }, { "number": "8", "title": "Section 8(1)", "chapter": null, "content": "Upon receipt of a complaint made under section 6, it shall be the duty of the concerned Grievance Redressal Officer to ensure that,", "footnote": "", "is_definition": false, "sort_order": 410 }, { "number": "8", "title": "Section 8(1)(a)", "chapter": null, "content": "the grievance is remedied in the prescribed time frame;", "footnote": "", "is_definition": false, "sort_order": 420 }, { "number": "8", "title": "Section 8(1)(b)", "chapter": null, "content": "the reason for the occurrence of the grievance is identified;", "footnote": "", "is_definition": false, "sort_order": 430 }, { "number": "8", "title": "Section 8(1)(c)", "chapter": null, "content": "the grievance is redressed satisfactorily within the prescribed time frame and the responsibility, if any, of the defaulting person is fixed;", "footnote": "", "is_definition": false, "sort_order": 440 }, { "number": "8", "title": "Section 8(1)(d)", "chapter": null, "content": "where the grievance has occurred as a result of a deficiency, negligence or malfeasance on the part of an individual, then the action is taken in accordance with the applicable rules;", "footnote": "", "is_definition": false, "sort_order": 450 }, { "number": "8", "title": "Section 8(1)(e)", "chapter": null, "content": "where the Grievance Redressal Officer is convinced that the individual responsible for the rendering of the services has willfully neglected to render the service or there exists prima facie grounds for a case under the Prevention of Corruption Act, 1988, the Grievance Redressal Officer shall make an observation to that effect and in writing refer the same to the appropriate authority.", "footnote": "49 of 1988", "is_definition": false, "sort_order": 460 }, { "number": "8", "title": "Section 8(2)", "chapter": null, "content": "The Grievance Redressal Officer shall ensure that the complainant is informed in writing the manner in which the grievance is redressed.", "footnote": "", "is_definition": false, "sort_order": 470 }, { "number": "9", "title": "Section 9(1)", "chapter": null, "content": "The Grievance Redressal Officer shall, within the prescribed time frame, report every complaint which has not been redressed along with the details of the complainant, nature of complaint, and reasons for non-redressal of the complaint to the Designated Authority.", "footnote": "", "is_definition": false, "sort_order": 480 }, { "number": "9", "title": "Section 9(2)", "chapter": null, "content": "Every public authority shall designate such officers as designated authorities as may be necessary in all the administrative units and offices as provided in clause (d) of section 2.", "footnote": "", "is_definition": false, "sort_order": 490 }, { "number": "51", "title": "CHAPTER V - APPEAL TO DESIGNATED AUTHORITY", "chapter": "CHAPTER V", "content": "CHAPTER V\nAPPEAL TO DESIGNATED AUTHORITY", "footnote": "", "is_definition": false, "sort_order": 500 }, { "number": "10", "title": "Section 10(1)", "chapter": null, "content": "Every complaint forwarded along with the details under section 9 shall be deemed to have been filed by way of an appeal to the Designated Authority.", "footnote": "", "is_definition": false, "sort_order": 510 }, { "number": "10", "title": "Section 10(2)", "chapter": null, "content": "Any person aggrieved by a decision of the concerned Grievance Redressal Officer or who has not been informed in writing the manner in which his grievance has been redressed in respect of a complaint filed by him, may, within thirty days from the expiry of such period or from the receipt of such decision, prefer an appeal to the Designated Authority:", "footnote": "", "is_definition": false, "sort_order": 520 }, { "number": "10", "title": "Proviso to Section 10(2)", "chapter": null, "content": "Provided that the Designated Authority may admit the appeal after the expiry of thirty days if it is satisfied that the complainant was prevented by sufficient cause from filing the appeal in time.", "footnote": "", "is_definition": false, "sort_order": 530 }, { "number": "10", "title": "Section 10(3)", "chapter": null, "content": "The receipt of an appeal under sub-section (2) shall be acknowledged by the Designated Authority in writing or through electronic means or through text message or through any other means as may be prescribed, within three working days.", "footnote": "", "is_definition": false, "sort_order": 540 }, { "number": "10", "title": "Section 10(4)", "chapter": null, "content": "Every appeal filed under sub-section (2) or deemed appeal under sub-section (1) shall be disposed of by the Designated Authority within the prescribed time frame.", "footnote": "", "is_definition": false, "sort_order": 550 }, { "number": "10", "title": "Section 10(5)", "chapter": null, "content": "The Designated Authority shall arrange to deliver copies of the decision to the parties concerned within the prescribed time frame.", "footnote": "", "is_definition": false, "sort_order": 560 }, { "number": "10", "title": "Section 10(6)", "chapter": null, "content": "The Designated Authority may, in deciding an appeal, impose penalty, as prescribed in sub-section (1) of section 23, against the concerned officer for acting in a mala fide manner or having failed to discharge his duties without any sufficient and reasonable cause:", "footnote": "", "is_definition": false, "sort_order": 570 }, { "number": "10", "title": "Proviso to Section 10(6)", "chapter": null, "content": "Provided that the concerned officer of the public authority shall be given a reasonable opportunity of being heard before any penalty is imposed on him.", "footnote": "", "is_definition": false, "sort_order": 580 }, { "number": "10", "title": "Section 10(7)", "chapter": null, "content": "Where it appears to the Designated Authority that the grievance complained of is prima facie indicative or representative of a corrupt act or practice in terms of the Prevention of Corruption Act, 1988 on the part of the individual officer of the public authority complained against, then it shall record in writing such evidence as may be found in support of such conclusion and shall in writing refer the same to the appropriate authority.", "footnote": "49 of 1988", "is_definition": false, "sort_order": 590 }, { "number": "10", "title": "Section 10(8)", "chapter": null, "content": "The Designated Authority shall upon adjudication of a complaint have the powers to issue directions requiring the concerned officers of the public authority to take such steps as may be necessary to render the services in compliance of the notification issued under section 4.", "footnote": "", "is_definition": false, "sort_order": 600 }, { "number": "62", "title": "CHAPTER VI - APPEAL TO UNION TERRITORY APPELLATE AUTHORITY", "chapter": "CHAPTER VI", "content": "CHAPTER VI\nAPPEAL TO UNION TERRITORY APPELLATE AUTHORITY", "footnote": "", "is_definition": false, "sort_order": 610 }, { "number": "11", "title": "Section 11(1)", "chapter": null, "content": "Any person who does not receive a decision within the prescribed time frame or is aggrieved by a decision of the Designated Authority may, within thirty days from the expiry of such period or from the receipt of such a decision, prefer an appeal to the Union Territory Appellate Authority:", "footnote": "", "is_definition": false, "sort_order": 620 }, { "number": "11", "title": "Proviso to Section 11(1)", "chapter": null, "content": "Provided that the Authority may admit the appeal after the expiry of thirty days if it is satisfied that the complainant was prevented by sufficient cause from filing the appeal in time.", "footnote": "", "is_definition": false, "sort_order": 630 }, { "number": "11", "title": "Section 11(2)", "chapter": null, "content": "The decision of the Union Territory Appellate Authority under this section shall be binding.", "footnote": "", "is_definition": false, "sort_order": 640 }, { "number": "12", "title": "Section 12(1)", "chapter": null, "content": "The State Government shall, by notification in the Official Gazette, constitute one or more Union Territory Appellate Authority to exercise the powers conferred on or imposed upon and to perform functions assigned to the Authority under this Act.", "footnote": "", "is_definition": false, "sort_order": 650 }, { "number": "12", "title": "Section 12(2)", "chapter": null, "content": "A Union Territory Appellate Authority shall consist of such number of members, not exceeding three, as may be prescribed.", "footnote": "", "is_definition": false, "sort_order": 660 }, { "number": "13", "title": "Section 13. Qualifications for appointment as member of Union Territory Appellate Authority", "chapter": null, "content": "A person shall not be qualified for appointment as a member of a Authority unless he is or has been an officer of the State Government and is holding or has held a post in the rank of, or equivalent to, Secretary or Principal Secretary or Additional Chief Secretary or Chief Secretary to the State Government.", "footnote": "", "is_definition": false, "sort_order": 670 }, { "number": "14", "title": "Section 14. Term of office of member of Union Territory Appellate Authority", "chapter": null, "content": "A person appointed as member of a Authority shall hold the office for a term of three years from the date on which he enters upon office or until he attains the age of sixty-five years whichever is earlier:", "footnote": "", "is_definition": false, "sort_order": 680 }, { "number": "14", "title": "Proviso to Section 14", "chapter": null, "content": "Provided that an officer of the State Government appointed as member of Authority shall hold the office not beyond the time he is an officer of the State Government.", "footnote": "", "is_definition": false, "sort_order": 690 }, { "number": "15", "title": "Section 15(1)", "chapter": null, "content": "The State Government shall provide to the Authority with such officers and employees as may be necessary for efficient performance of its functions under this Act.", "footnote": "", "is_definition": false, "sort_order": 700 }, { "number": "15", "title": "Section 15(2)", "chapter": null, "content": "The officers and employees so appointed under sub-section (1) shall discharge their functions under the general superintendence of the Authority.", "footnote": "", "is_definition": false, "sort_order": 710 }, { "number": "15", "title": "Section 15(3)", "chapter": null, "content": "The salary and allowances payable to and the other terms and conditions of service of a member of the Authority shall be as may be prescribed:", "footnote": "", "is_definition": false, "sort_order": 720 }, { "number": "15", "title": "Proviso 1 to Section 15(3)", "chapter": null, "content": "Provided that if a member at the time of his appointment is in receipt of a pension, other than a disability or wound pension in respect of any previous service under the State Government, his salary in respect of the service as member of Union Territory Appellate Authority shall be reduced by the amount of that pension, including any portion of pension, which was commuted and pension equivalent of other forms of retirement benefits excluding pension equivalent or retirement gratuity:", "footnote": "", "is_definition": false, "sort_order": 730 }, { "number": "15", "title": "Proviso 2 to Section 15(3)", "chapter": null, "content": "Provided further that where a member, if at the time of his appointment, is in receipt of retirement benefits in respect of any previous service rendered in a Corporation established by or under any State Act or a Government company owned or controlled by the State Government, his salary in respect of the service as a member shall be reduced by the amount of pension equivalent to the retirement benefit:", "footnote": "", "is_definition": false, "sort_order": 740 }, { "number": "15", "title": "Proviso 3 to Section 15(3)", "chapter": null, "content": "Provided also that neither the salary and allowances nor the other terms and conditions of service of a member of Union Territory Appellate Authority shall be varied to his disadvantage after the appointment.", "footnote": "", "is_definition": false, "sort_order": 750 }, { "number": "16", "title": "Section 16(1)", "chapter": null, "content": "Any member of the Union Territory Appellate Authority, may, by notice in writing under his hand addressed to the State Government, resign his office.", "footnote": "", "is_definition": false, "sort_order": 760 }, { "number": "16", "title": "Section 16(2)", "chapter": null, "content": "Notwithstanding anything contained in sub-section (1), the State Government may by order remove from office a member if the member -", "footnote": "", "is_definition": false, "sort_order": 770 }, { "number": "16", "title": "Section 16(2)(i)", "chapter": null, "content": "is adjudged an insolvent; or", "footnote": "", "is_definition": false, "sort_order": 780 }, { "number": "16", "title": "Section 16(2)(ii)", "chapter": null, "content": "has been convicted of an offence which, in the opinion of the State Government involves moral turpitude; or", "footnote": "", "is_definition": false, "sort_order": 790 }, { "number": "16", "title": "Section 16(2)(iii)", "chapter": null, "content": "engages during his term of office in any paid employment outside the duties of his office; or", "footnote": "", "is_definition": false, "sort_order": 800 }, { "number": "16", "title": "Section 16(2)(iv)", "chapter": null, "content": "is, in the opinion of the State Government, unfit to continue in office by reason of infirmity of mind or body; or", "footnote": "", "is_definition": false, "sort_order": 810 }, { "number": "16", "title": "Section 16(2)(v)", "chapter": null, "content": "has acquired such financial or other interest as is likely to affect prejudicially his functions as a member.", "footnote": "", "is_definition": false, "sort_order": 820 }, { "number": "16", "title": "Section 16(3)", "chapter": null, "content": "The State Government may, by rules, regulate the procedure for the investigation of misbehavior or incapacity of a member.", "footnote": "", "is_definition": false, "sort_order": 830 }, { "number": "17", "title": "Section 17(1)", "chapter": null, "content": "The Authority shall, for the purposes of its functions under this Act, have the same powers as are vested in a civil court under the Code of Civil Procedure, 1908 in respect of the following matters, namely:-", "footnote": "5 of 1908", "is_definition": false, "sort_order": 840 }, { "number": "17", "title": "Section 17(1)(i)", "chapter": null, "content": "summoning and enforcing the attendance of any person and examining him on oath;", "footnote": "", "is_definition": false, "sort_order": 850 }, { "number": "17", "title": "Section 17(1)(ii)", "chapter": null, "content": "discovery and production of any document or other material object producible as evidence;", "footnote": "", "is_definition": false, "sort_order": 860 }, { "number": "17", "title": "Section 17(1)(iii)", "chapter": null, "content": "receiving evidence on affidavits;", "footnote": "", "is_definition": false, "sort_order": 870 }, { "number": "17", "title": "Section 17(1)(iv)", "chapter": null, "content": "requisitioning of any public record;", "footnote": "", "is_definition": false, "sort_order": 880 }, { "number": "17", "title": "Section 17(1)(v)", "chapter": null, "content": "issuing commission for the examination of witnesses;", "footnote": "", "is_definition": false, "sort_order": 890 }, { "number": "17", "title": "Section 17(1)(vi)", "chapter": null, "content": "such other matter which may be prescribed.", "footnote": "", "is_definition": false, "sort_order": 900 }, { "number": "17", "title": "Section 17(2)", "chapter": null, "content": "The Authority shall not be bound by the procedure laid down in the Code of Civil Procedure, 1908 but shall be guided by the principles of natural justice and subject to the other provisions of this Act and of any rules made there under, the Authority shall have the power to regulate its own procedure.", "footnote": "5 of 1908", "is_definition": false, "sort_order": 910 }, { "number": "18", "title": "Section 18. Delivery of copies of decision", "chapter": null, "content": "The Authority shall arrange to deliver copies of the decision to the parties concerned within the prescribed time frame.", "footnote": "", "is_definition": false, "sort_order": 920 }, { "number": "19", "title": "Section 19. Staff and officers to be public servants", "chapter": null, "content": "The staff and officers of the Authority shall be deemed to be public servants within the meaning of section 21 of the Indian Penal Code.", "footnote": "45 of 1860", "is_definition": false, "sort_order": 930 } ], "metadata": { "Act ID": "201316", "Act Number": "16", "Enactment Date": "2013-01-01", "Act Year": "2013", "Short Title": "The Gujarat (Right of Citizens to Public Services) Act, 2013", "Department": "Department of Law and Justice", "Type": "STATE", "Location": "Dadra and Nagar Haveli and Daman and Diu" }, "updated_at": "2026-09-29 21:55:17" }