{ "id": 416, "slug": "the-chhattisgarh-lok-sewa-guarantee-act-2011", "title": "THE CHHATTISGARH LOK SEWA GUARANTEE ACT, 2011", "short_title": "The Chhattisgarh Lok Sewa Guarantee Act, 2011", "act_number": "23", "act_year": 2011, "act_type": "STATE", "location": "Chhattisgarh", "law_status": "valid", "enactment_date": "2011-09-30", "description": "The Chhattisgarh Lok Sewa Guarantee Act, 2011", "preamble": "", "section_label": "Section", "sections": [ { "number": "1", "title": "An ACT", "chapter": null, "content": "An Act to provide for the delivery of certain public services to citizens by the State Government, local bodies, public authorities or agencies within the stipulated time, and to fix the liabilities of persons responsible for delivery of such services in the event of default and for matters connected therewith or incidental thereto,", "footnote": "", "is_definition": false, "sort_order": 0 }, { "number": "2", "title": "Preamble", "chapter": null, "content": "Be it enacted by the Chhattisgarh Legislature in the Sixty-second Year of the Republic of India as follows :-", "footnote": "", "is_definition": false, "sort_order": 10 }, { "number": "1", "title": "Section 1(1)", "chapter": null, "content": "This Act may be called the Chhattisgarh Lok Sewa Guarantee Act, 2011.", "footnote": "", "is_definition": false, "sort_order": 20 }, { "number": "1", "title": "Section 1(2)", "chapter": null, "content": "It extends to the whole State of Chhattisgarh.", "footnote": "", "is_definition": false, "sort_order": 30 }, { "number": "1", "title": "Section 1(3)", "chapter": null, "content": "It shall come into force on such date as the State Government, may, by notification in the official Gazette, appoint.", "footnote": "", "is_definition": false, "sort_order": 40 }, { "number": "1", "title": "Section 1(4)", "chapter": null, "content": "This Act shall apply to persons appointed to any civil services or posts in connection with the affairs of the Government of Chhattisgarh, local bodies, public authorities or agencies which are owned, controlled or substantially financed by the Government.", "footnote": "", "is_definition": false, "sort_order": 50 }, { "number": "2", "title": "Section 2", "chapter": null, "content": "In this Act, unless the context otherwise requires,-", "footnote": "", "is_definition": true, "sort_order": 60 }, { "number": "2", "title": "Section 2(a)", "chapter": null, "content": "\"Appellate Authority\" means an officer notified by the Government, local body, public authorities or agencies as the case may be, and invested with the power to hear appeals against the orders passed by any Competent Officer under this Act;", "footnote": "", "is_definition": true, "sort_order": 70 }, { "number": "2", "title": "Section 2(b)", "chapter": null, "content": "\"Competent Officer\" means an officer so notified by the Government, local body, public authority or agency as the case may be, under section 5 of this Act, and empowered to impose cost for default or delay caused by the person responsible for delivery of Lok Sewa;", "footnote": "", "is_definition": true, "sort_order": 80 }, { "number": "2", "title": "Section 2(c)", "chapter": null, "content": "\"Department\" means a department of the Government or a section, division, branch, office or constituent unit, or by whatever name called, of a local body, public authority or agency as the case may be;", "footnote": "", "is_definition": true, "sort_order": 90 }, { "number": "2", "title": "Section 2(d)", "chapter": null, "content": "\"Government\" means the Government of Chhattisgarh;", "footnote": "", "is_definition": true, "sort_order": 100 }, { "number": "2", "title": "Section 2(e)", "chapter": null, "content": "\"Local body\" means and includes any authority, municipality, panchayat or any other body, by whatever name called, for the time being invested by law to render Lok Sewa within the State of Chhattisgarh or to control, manage or regulate such services within a specified local area thereof;", "footnote": "", "is_definition": true, "sort_order": 110 }, { "number": "2", "title": "Section 2(f)", "chapter": null, "content": "\"Lok Sewa\" means and includes citizen related public services notified under section 3;", "footnote": "", "is_definition": true, "sort_order": 120 }, { "number": "2", "title": "Section 2(g)", "chapter": null, "content": "\"Notification\" and \"Notified\", where the context so requires, means and relate to a notification published in the official Gazette;", "footnote": "", "is_definition": true, "sort_order": 130 }, { "number": "2", "title": "Section 2(h)", "chapter": null, "content": "\"Prescribed\" means prescribed by the rules made under this Act;", "footnote": "", "is_definition": true, "sort_order": 140 }, { "number": "2", "title": "Section 2(i)", "chapter": null, "content": "\"Public authority\" means any authority or body or institution of self governance established or constituted by any law made by the Legislature of the State of Chhattisgarh or constituted by a notification issued or order made by the Government; and includes:-", "footnote": "", "is_definition": true, "sort_order": 150 }, { "number": "2", "title": "Section 2(i)(one)", "chapter": null, "content": "a body owned, controlled or substantially financed by the Government;", "footnote": "", "is_definition": true, "sort_order": 160 }, { "number": "2", "title": "Section 2(i)(two)", "chapter": null, "content": "a non-government organization substantially financed, directly or indirectly, by the funds provided by the Government; and", "footnote": "", "is_definition": true, "sort_order": 170 }, { "number": "2", "title": "Section 2(i)(three)", "chapter": null, "content": "an organization or body corporate in its capacity as an instrumentality of 'State' as defined under article 12 of the Constitution and rendering Lok Sewa in the State of Chhattisgarh.", "footnote": "article 12 of the Constitution", "is_definition": true, "sort_order": 180 }, { "number": "2", "title": "Section 2(j)", "chapter": null, "content": "\"Rule\" means a rule made by the Government under this Act, and notified as such;", "footnote": "", "is_definition": true, "sort_order": 190 }, { "number": "2", "title": "Section 2(k)", "chapter": null, "content": "\"Stipulated time\" means the maximum time, notified under Section 3 of this Act, to provide Lok Sewa or to decide the appeal by the appellate authority.", "footnote": "", "is_definition": true, "sort_order": 200 }, { "number": "3", "title": "Section 3(1)", "chapter": null, "content": "Every person shall have the right to obtain Lok Sewa in the State of Chhattisgarh, within the stipulated time as notified from time to time by the State Government, in accordance with the provisions of this Act.", "footnote": "", "is_definition": false, "sort_order": 210 }, { "number": "3", "title": "Section 3(2)", "chapter": null, "content": "Every applicant who fails to obtain Lok Sewa within the stipulated time, shall be entitled to receive cost as provided under sub-section (4) of Section 4, in respect of his application, in the manner as may be prescribed.", "footnote": "", "is_definition": false, "sort_order": 220 }, { "number": "4", "title": "Section 4(1)", "chapter": null, "content": "Every department shall designate the person(s) responsible for delivering Lok Sewa from the date of commencement of this Act, and the fact of such designation shall be displayed in some conspicuous part of the department for the information of general public.", "footnote": "", "is_definition": false, "sort_order": 230 }, { "number": "4", "title": "Section 4(2)", "chapter": null, "content": "Every person responsible for delivering Lok Sewa referred to in sub-section (1) shall deliver such services in accordance with the notification under Section 3.", "footnote": "", "is_definition": false, "sort_order": 240 }, { "number": "4", "title": "Section 4(3)", "chapter": null, "content": "Every application for Lok Sewa shall be acknowledged by the person responsible for delivering the service or by the department, as the case may be, and every applicant shall be entitled to obtain the status of his application in the manner as may be prescribed.", "footnote": "", "is_definition": false, "sort_order": 250 }, { "number": "4", "title": "Section 4(4)", "chapter": null, "content": "Every person responsible for delivering Lok Sewa who fails to deliver such services within the stipulated time shall be liable to pay costs at the rate of one hundred rupees for each day during the period of delay, if any, subject to a maximum cost of one thousand rupees, which shall be recoverable from him towards payment to the person applying for Lok Sewa in respect of failure to obtain such service:", "footnote": "", "is_definition": false, "sort_order": 260 }, { "number": "4", "title": "Proviso to Section 4(4)", "chapter": null, "content": "Provided that, no costs shall be recovered from the person responsible for delivering Lok Sewa unless he has been served with a notice and has been accorded a reasonable opportunity to be heard by the Competent Officer in the manner as may be prescribed:", "footnote": "", "is_definition": false, "sort_order": 270 }, { "number": "4", "title": "Second Proviso to Section 4(4)", "chapter": null, "content": "Provided further that, no costs shall be recoverable, where the application for such service is deficient in any manner and such deficiency has been indicated in the acknowledgment referred in sub-section (3);", "footnote": "", "is_definition": false, "sort_order": 280 }, { "number": "4", "title": "Third Proviso to Section 4(4)", "chapter": null, "content": "Provided also that, no costs shall be recoverable, where the delay in delivering such service is, in the opinion of the Competent Officer, owing to reasons beyond the control of the person responsible for delivering Lok Sewa.", "footnote": "", "is_definition": false, "sort_order": 290 }, { "number": "4", "title": "Section 4(5)", "chapter": null, "content": "The manner of recovery of costs and payment to the applicant under sub-section (4) shall be as may be prescribed.", "footnote": "", "is_definition": false, "sort_order": 300 }, { "number": "5", "title": "Section 5", "chapter": null, "content": "Every department shall notify one or more persons, not below the rank of the person responsible for delivering Lok Sewa, as competent officer for the purposes of this Act.", "footnote": "", "is_definition": false, "sort_order": 310 }, { "number": "6", "title": "Section 6", "chapter": null, "content": "No person shall submit any application which contains any fact or information, which he knows or has reasons to believe to be false, to obtain any Lok Sewa, and he who furnishes such fact or information may be liable for criminal action under the law for the time being in force.", "footnote": "", "is_definition": false, "sort_order": 320 }, { "number": "7", "title": "Section 7(1)", "chapter": null, "content": "Any person who is aggrieved by an order passed by the Competent Officer under this Act, shall be entitled to file an appeal before the Appellate Authority, in the manner as may be prescribed, within a period not exceeding thirty days from the receipt of the impugned order; and the Appellate Authority shall decide the appeal within a maximum period of 45 days from the date of institution of the appeal and while deciding the appeals shall follow the principles of natural justice.\n\nThe order of the appellate authority shall be final and binding.", "footnote": "", "is_definition": false, "sort_order": 330 }, { "number": "7", "title": "Section 7(2)", "chapter": null, "content": "Every department shall notify a person not being below the rank of Competent Officer, to be the Appellate Authority for the purposes of sub-section (1).", "footnote": "", "is_definition": false, "sort_order": 340 }, { "number": "7", "title": "Section 7(3)", "chapter": null, "content": "A copy of the order made by the Appellate Authority, in respect of a person responsible for delivering Lok Sewa, shall be forwarded to the department having administrative or disciplinary control over such person for being maintained in the records pertaining to the work related performance of the person for taking such administrative action as deemed appropriate by it.", "footnote": "", "is_definition": false, "sort_order": 350 }, { "number": "8", "title": "Section 8", "chapter": null, "content": "The provisions of this Act shall be in addition to, and not in derogation of, the service conditions, the disciplinary and financial rules, and such other service rules and regulations as are applicable to the person responsible for delivering Lok Sewa.", "footnote": "", "is_definition": false, "sort_order": 360 }, { "number": "9", "title": "Section 9(1)", "chapter": null, "content": "The Government may, by notification, make rules for carrying out the provisions of this Act.", "footnote": "", "is_definition": false, "sort_order": 370 }, { "number": "9", "title": "Section 9(2)", "chapter": null, "content": "In particular, and without prejudice to the generality of the foregoing power, such rules may provide for all or any of the following matters, namely :-\n(a) the manner in which cost for failure to obtain Lok Sewa is to be received by the applicant under section 3 and its payment is to be made to the applicant under sub-section (5) of Section 4;\n(b) the manner in which an application for Lok Sewa is to be acknowledged and its status is to be obtained by the applicant under sub-section (3) of Section 4;\n(c) the manner of issuing notice, the procedure for hearing by Competent Officer, and the manner of fixing the liability of cost, and its recovery under sub-section (4) of Section 4;\n(d) the manner of preferring an appeal and the procedure governing disposal of such appeal by the appellate authority under section 7;\n(e) any other matter which is required to be, or may be prescribed.", "footnote": "", "is_definition": false, "sort_order": 380 }, { "number": "9", "title": "Section 9(3)", "chapter": null, "content": "Every rule made under this Act by the Government shall be laid, as soon as may be, after it is made, before the Legislative Assembly of the State.", "footnote": "", "is_definition": false, "sort_order": 390 }, { "number": "10", "title": "Section 10(1)", "chapter": null, "content": "If any difficulty arises in giving effect to the provision of this Act, the Government may, by order published in the official gazette, make such provisions not inconsistent with the provisions of this Act, as appear to it to be necessary or expedient for removing the difficulties:", "footnote": "", "is_definition": false, "sort_order": 400 }, { "number": "10", "title": "Proviso to Section 10(1)", "chapter": null, "content": "Provided that, no such orders shall be made after the expiry of a period of two years from the date of commencement of this Act.", "footnote": "", "is_definition": false, "sort_order": 410 }, { "number": "10", "title": "Section 10(2)", "chapter": null, "content": "Every order made under this section shall, as soon as may be, after it is made, be laid before the Legislative Assembly of the State.", "footnote": "", "is_definition": false, "sort_order": 420 }, { "number": "44", "title": "Notification - Act Commencement", "chapter": null, "content": "No. F3-1/2011/1-6. In exercise of powers conferred by sub-section (3) of Section I of the Chhattisgarh Lok Sewa Guarantee Act, 2011 (No. 23 of 2011), the State Government, hereby, appoints the twelth day of December, 2011 as the date on which said Act shall come into force.\nBy order and in the name of the Governor of Chhattisgarh,\nNIDHI CHHIBBER, Secretary.", "footnote": "", "is_definition": false, "sort_order": 430 }, { "number": "45", "title": "Notification - Rules Formulation", "chapter": null, "content": "No. F 3-2/2011/1-6.-In exercise of the powers conferred by sub-section (1) of Section 9 of the Chhattisgarh Lok Sewa Guarantee Act, 2011 (No. 23 of 2011), the State Government, hereby makes the following rules for laying down the procedure for presenting application, appeal and payment of cost, namely:-", "footnote": "", "is_definition": false, "sort_order": 440 }, { "number": "1", "title": "Rule 1(1)", "chapter": null, "content": "These rules may be called the Chhattisgarh Lok Sewa Guarantee (Avedan, Appeal, tatha Parivyaya ka Bhugtan) Niyam, 2011.", "footnote": "", "is_definition": false, "sort_order": 450 }, { "number": "1", "title": "Rule 1(2)", "chapter": null, "content": "They shall come into force from the date of its publication in the Official Gazette.", "footnote": "", "is_definition": false, "sort_order": 460 }, { "number": "2", "title": "Rule 2(1)", "chapter": null, "content": "In these rules, unless the context otherwise requires, -", "footnote": "", "is_definition": false, "sort_order": 470 }, { "number": "2", "title": "Rule 2(1)(a)", "chapter": null, "content": "\"Act\" means, the Chhattisgarh Lok Sewa Guarantee Act, 2011 (No. 23 of 2011);", "footnote": "", "is_definition": false, "sort_order": 480 }, { "number": "2", "title": "Rule 2(1)(b)", "chapter": null, "content": "\"Appellate Authority\" means, an officer empowered in Section 2(a) of the Act who can hear appeals against the orders passed by the Competent Officer;", "footnote": "", "is_definition": false, "sort_order": 490 }, { "number": "2", "title": "Rule 2(1)(c)", "chapter": null, "content": "\"Competent Officer\" means, an officer empowered to impose cost for default or delay caused by the person responsible for delivery of Lok Sewa as mentioned in Section 2(b) of the Act;", "footnote": "", "is_definition": false, "sort_order": 500 }, { "number": "2", "title": "Rule 2(1)(d)", "chapter": null, "content": "\"Cost\" means, cost as imposed for payment by the Competent Authority on a person responsible for delivering Lok Sewa for the services specified in Section 4(4) of the Act.", "footnote": "", "is_definition": false, "sort_order": 510 }, { "number": "2", "title": "Rule 2(1)(e)", "chapter": null, "content": "\"Department\" means, a Department of the Government or a section, division, branch, office or constituent unit, or by whatever name called, of a local body, public authority or agency, as the case may be, as mentioned in Section 2(c) of the Act;", "footnote": "", "is_definition": false, "sort_order": 520 }, { "number": "2", "title": "Rule 2(1)(f)", "chapter": null, "content": "\"Designated Officer\" means, an officer responsible for delivering Lok Sewa as mentioned in Section 4(1) of the Act;", "footnote": "", "is_definition": false, "sort_order": 530 }, { "number": "2", "title": "Rule 2(1)(g)", "chapter": null, "content": "\"Form\" means, form attached to these rules made under the Act;", "footnote": "", "is_definition": false, "sort_order": 540 }, { "number": "2", "title": "Rule 2(1)(h)", "chapter": null, "content": "\"Government\" means, the Government of Chhattisgarh as mentioned in section 2(d) of the Act;", "footnote": "", "is_definition": false, "sort_order": 550 }, { "number": "2", "title": "Rule 2(1)(i)", "chapter": null, "content": "\"Local body\" means, any Authority, Municipal Corporation, Municipality, Panchayat or any Other Body, as mentioned in Section 2(e) of the Act;", "footnote": "", "is_definition": false, "sort_order": 560 }, { "number": "2", "title": "Rule 2(1)(j)", "chapter": null, "content": "\"Lok Sewa\" means, Services mentioned in Section 2(f) of the Act;", "footnote": "", "is_definition": false, "sort_order": 570 }, { "number": "2", "title": "Rule 2(1)(k)", "chapter": null, "content": "\"Notification\" and \"Notified\" means a notification published in the Official Gazette under Section 2(g) of the Act;", "footnote": "", "is_definition": false, "sort_order": 580 }, { "number": "2", "title": "Rule 2(1)(l)", "chapter": null, "content": "\"Prescribed\" means, prescribed by these rules;", "footnote": "", "is_definition": false, "sort_order": 590 }, { "number": "2", "title": "Rule 2(1)(m)", "chapter": null, "content": "\"Public Authority\" means, an authority or body or an autonomous body mentioned in Section 2(i) of the Act;", "footnote": "", "is_definition": false, "sort_order": 600 }, { "number": "2", "title": "Rule 2(1)(n)", "chapter": null, "content": "\"Rule\" means, the Chhattisgarh Lok Sewa Guarantee (Avedan, Appeal, tatha Parivyaya ka Bhugtan) Niyam, 2011;", "footnote": "", "is_definition": false, "sort_order": 610 }, { "number": "2", "title": "Rule 2(1)(o)", "chapter": null, "content": "\"Schedule\" means, issuing of Schedule under these rules related to notified civilians in public services under Section 3(1) of the Act;", "footnote": "", "is_definition": false, "sort_order": 620 }, { "number": "2", "title": "Rule 2(1)(p)", "chapter": null, "content": "\"Stipulated time\" means, the specified time to provide Lok Sewa or to decide the appeal by the Appellate Authority notified under these rules;", "footnote": "", "is_definition": false, "sort_order": 630 }, { "number": "2", "title": "Rule 2(2)", "chapter": null, "content": "The words and expression used in these rules which are not defined, shall have the same meaning as assigned to them in the Act.", "footnote": "", "is_definition": false, "sort_order": 640 }, { "number": "3", "title": "Rule 3", "chapter": null, "content": "Authorization of Designated Officer.- Each department, shall designate a responsible officer, for delivering Lok Sewa in prescribed time under Section 4(1), and the designated officer shall be responsible for necessary action on each application and providing Lok Sewa to the applicant in stipulated time as mentioned in the Schedule.", "footnote": "", "is_definition": false, "sort_order": 650 }, { "number": "4", "title": "Rule 4", "chapter": null, "content": "Procedure for receiving application.- Each Officer designated by department shall authorise his sub-ordinate officer/employee to receive the applications, examine them and to issue the acknowledgement to the applicant for the public services provided by his office.", "footnote": "", "is_definition": false, "sort_order": 660 }, { "number": "5", "title": "Rule 5", "chapter": null, "content": "Issuing of acknowledgement to applicant.- The officer/employee authorised under the said procedure, on receipt of applications shall immediately check whether necessary documents have been annexed with the application. Application which is complete in all respect and with necessary documents shall only be entertained. Authorised officer/employee shall give acknowledgement to the applicant in Form-1, as specified in rule 4. Incomplete applications shall be returned back to applicant with a note on its incompleteness. Complete applications received on each working day, shall be produced before \"Designated Officer\" on the same working day for providing Lok Sewa.", "footnote": "", "is_definition": false, "sort_order": 670 }, { "number": "6", "title": "Rule 6", "chapter": null, "content": "Declaration of Competent Officer.- As per Section 5 of the Act, each department shall declare one or more than one Competent Officer, who is/are not below the rank of Designated Officer responsible for providing Lok Sewa, for enquiring the default or delay made by Designated Officer.\nThe Competent Officer shall have the powers to impose cost on Designated Officer under the provisions of the Act.\nIf the Designated Officer failed to provide Lok Sewa in stipulated time, the applicant may submit complaint to Competent Officer. On receiving such a complaint, Competent Officer shall enquire into the reasons for delay in providing Lok Sewa and after according a reasonable opportunity of hearing to the Designated Officer, decide the complaint within 30 days.\nCompetent Officer after going through reasons and facts produced by Designated Officer shall decide whether he is responsible or not for delay in providing Lok Sewa.\nIf Designated Officer is found responsible for not providing services in stipulated time then the Competent Officer shall impose cost under Section 4(4) of the Act and give the directions to provide services at the earliest, if the services are not provided to the applicant.\nCopy of the order passed by Competent Officer shall be endorsed to applicant, designated officer and the officer having administrative control over designated officer.\nResponsibility of designated officer to provide service required by the applicant at the earliest shall remain in tact even after cost is imposed on him.\nAny person who is aggrieved by an order passed by the Competent Officer shall be entitled to file an appeal before the Appellate Officer within 30 days.", "footnote": "", "is_definition": false, "sort_order": 680 }, { "number": "7", "title": "Rule 7", "chapter": null, "content": "Appointment of Appellate Officer.- For the hearing of appeals filed by the aggrieved party against the order passed by Competent Officer, each Department shall notify Appellate Officer under Section 7(2) of the Act whose rank shall not be below the rank of Competent Officer.\nAppellate officer shall decide the appeal within a maximum time limit of 45 days, from the date of filing appeal and while disposal of appeal follow rules of natural justice.\nThe order passed by Appellate Authority shall be final and binding.", "footnote": "", "is_definition": false, "sort_order": 690 }, { "number": "8", "title": "Rule 8", "chapter": null, "content": "Appeal.- Any person who is aggrieved by an order passed by the Competent Officer shall be entitled to file an appeal before the Appellate Authority within a period not exceeding thirty days from the receipt of the impugned order. There shall be no fees for appeal.", "footnote": "", "is_definition": false, "sort_order": 700 }, { "number": "8", "title": "Rule 8(1)", "chapter": null, "content": "The following information shall be furnished in an application for appeal-\n(i) name and complete address of the appellant;\n(ii) brief description of required service;\n(iii) date of the application produced before designated officer for providing service;\n(iv) date of the application produced before competent officer;\n(v) particulars of that order of competent officer against whom appeal is made with date;\n(vi) the grounds for appeal;\n(vii) relief sought;\n(viii) any other information necessary for filing appeal.", "footnote": "", "is_definition": false, "sort_order": 710 }, { "number": "8", "title": "Rule 8(2)", "chapter": null, "content": "Documents to be annexed with appeal- The following documents shall be annexed with every application for appeal, namely:-\n(i) self-attested copy of the order of the competent officer against which the appeal is made;\n(ii) the copies of the documents mentioned in the application for appeal;\n(iii) the index of the documents annexed with the application for appeal;\n(iv) self-attested copies of the documents mentioned in the original applications of applicant and appellant.", "footnote": "", "is_definition": false, "sort_order": 720 }, { "number": "9", "title": "Rule 9", "chapter": null, "content": "Procedure for deciding appeal.- In deciding the application for appeal the Appellate Authority shall -\n(i) inspect relevant documents, public documents or copies thereof;\n(ii) hear designated officer/applicant, as the case may be, at the time of appeal.", "footnote": "", "is_definition": false, "sort_order": 730 }, { "number": "10", "title": "Rule 10", "chapter": null, "content": "Service of notice of hearing.- The notice of hearing of application for appeal may be served in any of the following manner -\n(i) by hand delivery (dasti) through special messenger;\n(ii) by the registered post with due acknowledgement;\n(iii) in case of a Government servant, through his controlling officer.", "footnote": "", "is_definition": false, "sort_order": 740 }, { "number": "11", "title": "Rule 11(1)", "chapter": null, "content": "In every case the appellant shall be intimated with the date of hearing, at least seven clear days prior to such date of hearing.", "footnote": "", "is_definition": false, "sort_order": 750 }, { "number": "11", "title": "Rule 11(2)", "chapter": null, "content": "If any party remains absent after due service of notice of the fixed date of hearing, then the application for appeal may be disposed in his absence.", "footnote": "", "is_definition": false, "sort_order": 760 }, { "number": "12", "title": "Rule 12(1)", "chapter": null, "content": "During hearing of Appeal signature/thumb impression of both the parties shall be obtained in order sheet;", "footnote": "", "is_definition": false, "sort_order": 770 }, { "number": "12", "title": "Rule 12(2)", "chapter": null, "content": "The copy of appeal order shall be given to both parties and also endorsed to the following:-\n(a) For information to Competent Officer and if the appeal of designated officer is rejected then, with the direction to pay amount of cost positively;\n(b) Administrative or Disciplinary controlling department of concerned designated officer for appropriate administrative action and for record in his service particulars.", "footnote": "", "is_definition": false, "sort_order": 780 }, { "number": "13", "title": "Rule 13", "chapter": null, "content": "Payment of cost.- In case of dismissal or rejection of appeal the designated officer has to pay the amount of cost within seven days as imposed by the Competent Officer on him.", "footnote": "", "is_definition": false, "sort_order": 790 }, { "number": "14", "title": "Rule 14(1)", "chapter": null, "content": "Cost shall be paid in the following manner:-\n(a) Each Competent Officer shall open a savings account in his own name in a nationalized bank for depositing and withdrawal of amount collected as the cost and maintain record of the amount deposited and withdrawn in his office in a separate cash book.\n(b) Each Designated Officer shall deposit amount of cost imposed on him in the account opened by Competent Officer as mentioned in the (a) above and shall inform to the Competent Officer along with the photocopy of counterfoil as given by the bank.\n(c) Amount deposited as above shall be paid to the applicant in person or by cheque/bank draft or through money order.\n(d) For the payment of cost to the applicant, fees incurred on bank draft or money order shall be borne by Competent Officer through interest on the amount deposited in bank or by concerning drawing and disbursing officer from contingency fund.", "footnote": "", "is_definition": false, "sort_order": 800 }, { "number": "14", "title": "Rule 14(2)(i)", "chapter": null, "content": "Payment by other methods - If the Designated Officer failed to pay the amount of cost imposed on him as specified in rule 13, then the Competent Officer shall direct drawing and disbursing officer to recover the amount of cost from the next salary of the Designated Officer and deposit it in the bank saving account as mentioned in rule 14(1)(a).\nDirections of Competent Officer shall be binding on drawing and disbursing officer.", "footnote": "", "is_definition": false, "sort_order": 810 }, { "number": "14", "title": "Rule 14(2)(ii)", "chapter": null, "content": "Amount received as above method shall be deposited by the drawing and disbursing officer under intimation to the Competent Officer, who in turn pay it to the applicant as specified in the rule 14(1)(c).", "footnote": "", "is_definition": false, "sort_order": 820 }, { "number": "15", "title": "Rule 15", "chapter": null, "content": "Calculation of stipulated time for the service.- For providing Lok Sewa Calculation of stipulated time shall be in the form of working days.", "footnote": "", "is_definition": false, "sort_order": 830 }, { "number": "16", "title": "Rule 16", "chapter": null, "content": "Display of information on the notice board.- The Designated Officer in Form-2 attached with these rules shall cause to exhibit the relevant information of the services on a notice board installed at a conspicuous place of his office for the convenience of general public. The details of necessary documents to be attached with an application for obtaining notified services shall be displayed on the notice board.", "footnote": "", "is_definition": false, "sort_order": 840 }, { "number": "17", "title": "Rule 17", "chapter": null, "content": "Maintenance of record of disposed cases under the Act.- For the maintenance of record of disposed cases under the Act, The Designated Officer, shall maintain the record of the cases in Form-3, and appellate officer in Form-4 attached with these rules.", "footnote": "", "is_definition": false, "sort_order": 850 }, { "number": "18", "title": "Rule 18", "chapter": null, "content": "Liability for furnishing false information to obtain Lok Sewa.- No person shall submit any application which contains any fact or information, which he knows or has reasons to believe to be false, to obtain any Lok Sewa, and who furnishes such fact or information may be liable for criminal action under the law for the time being in force.", "footnote": "", "is_definition": false, "sort_order": 860 }, { "number": "19", "title": "Rule 19", "chapter": null, "content": "Monitoring and inspection.- The State Government may issue directions from time to time for effective implementation of the provisions of the Act, superintendence of the cases filed under the Act and for the inspection of the offices of the Designated Officer, Competent Officer, Appellate Authority and Drawing and Disbursing Officer.\nBy order and in the name of the Governor of Chhattisgarh,\nNIDHI CHHIBBER, Secretary.", "footnote": "", "is_definition": false, "sort_order": 870 }, { "number": "89", "title": "Schedule - [Gramodyog Directorate (Handloom Division)]", "chapter": null, "content": "1. Directorate of Industries / Local Body / Agency: Gramodyog Directorate, Handloom Division\r\n2. Service to be delivered: Disposal of financial proposals of Weaver Cooperative Societies and Handloom Units\r\n3. Stipulated Time Limit (Working Days): 45 working days\r\n4. Designated Officer (Post): Deputy Director Handloom\r\n5. Competent Officer: Joint Director Handloom\r\n6. Appellate Authority: Director Handloom", "footnote": "", "is_definition": false, "sort_order": 880 }, { "number": "90", "title": "Schedule - [District Handloom Office - Item 1]", "chapter": null, "content": "1. Directorate of Industries / Local Body / Agency: District Handloom Office\r\n2. Service to be delivered: Disposal of financial proposals of Weaver Cooperative Societies and Handloom Units\r\n3. Stipulated Time Limit (Working Days): 30 working days\r\n4. Designated Officer (Post): Assistant / Deputy Director (District Officer in Charge)\r\n5. Competent Officer: Chief Executive Officer, Zilla Panchayat\r\n6. Appellate Authority: Collector", "footnote": "", "is_definition": false, "sort_order": 890 }, { "number": "91", "title": "Schedule - [District Handloom Office - Item 2]", "chapter": null, "content": "1. Directorate of Industries / Local Body / Agency: District Handloom Office\r\n2. Service to be delivered: Intimation in case financial proposals of Weaver Cooperative Societies and Handloom Units are not acceptable\r\n3. Stipulated Time Limit (Working Days): 30 working days\r\n4. Designated Officer (Post): Assistant / Deputy Director (District Officer in Charge)\r\n5. Competent Officer: Chief Executive Officer, Zilla Panchayat\r\n6. Appellate Authority: Collector", "footnote": "", "is_definition": false, "sort_order": 900 }, { "number": "92", "title": "Schedule - [District Handloom Office - Item 3]", "chapter": null, "content": "1. Directorate of Industries / Local Body / Agency: District Handloom Office\r\n2. Service to be delivered: Actions related to registration of Weaver Cooperative Societies and Handloom Units\r\n3. Stipulated Time Limit (Working Days): 30 working days\r\n4. Designated Officer (Post): Assistant / Deputy Director, District (Officer in Charge)\r\n5. Competent Officer: Chief Executive Officer, Zilla Panchayat\r\n6. Appellate Authority: Collector", "footnote": "", "is_definition": false, "sort_order": 910 } ], "metadata": { "Act ID": "201123", "Act Number": "23", "Enactment Date": "2011-09-30", "Act Year": "2011", "Short Title": "The Chhattisgarh Lok Sewa Guarantee Act, 2011", "Department": "Law and Legislative Affairs Department", "Type": "STATE", "Location": "Chhattisgarh" }, "updated_at": "2026-09-29 21:55:16" }